Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Job Description
Chili's is a renowned casual dining restaurant with a rich history dating back to its founding in Dallas, Texas in 1975. Over nearly five decades, Chili's has become a staple destination for people seeking a welcoming atmosphere where they can enjoy a variety of delicious meals, including signature Big Mouth burgers, house smoked ribs, sizzling fajitas, and expertly crafted hand shaken margaritas. The brand has built a reputation on a foundation of exceptional service, genuine hospitality, and a commitment to making every dining experience memorable. Chili’s deep roots in community engagement and giving back demonstrate its values beyond just food and beverage, striving to create positive impacts in the neighborhoods it serves.
The Manager role at Chili’s is vital to maintaining and elevating this legacy of hospitality and operational excellence. Managers at Chili’s are more than supervisors; they are leaders who thrive on connecting with both team members and guests, cultivating an environment where everyone feels valued and motivated. Known for its fun culture, Chili’s encourages Managers to take their responsibilities seriously while fostering an energetic and enjoyable atmosphere. This balance of professionalism and spirited teamwork allows Chili’s to deliver consistent top-tier guest experiences while promoting a vibrant workplace.
The Manager position entails a mix of leadership, financial oversight, operational management, and personal engagement with both the team and guests. Managers are responsible for guiding the Management team by scheduling, assigning tasks, and setting clear expectations to ensure smooth operations. Performance management is a significant aspect, including conducting evaluations, coaching, and holding the team accountable to maintain high standards. Financial competencies are essential as the Manager plans and monitors budgets on a weekly, monthly, and annual basis, ensuring cost controls and profitability.
Operational excellence is at the heart of the Manager’s duties, with a focus on creating memorable guest experiences every day. This includes overseeing all restaurant activities, enforcing quality controls, and ensuring food safety standards are upheld. Managers act as role models, embodying Chili’s cultural beliefs like Every Guest Counts, Food Perfection, Be Accountable, and Play Restaurant, while fostering open communication and embracing change initiatives.
Hiring, developing, and retaining talented team members are key priorities. Managers encourage career growth by training staff and preparing them for larger roles. Engaging guests and building relationships within the community also help drive business success and brand loyalty. Overall, the Chili’s Manager role is a dynamic and rewarding leadership opportunity that blends strategic management, people skills, and a passion for hospitality to contribute to the ongoing growth of a beloved casual dining brand.
The Manager role at Chili’s is vital to maintaining and elevating this legacy of hospitality and operational excellence. Managers at Chili’s are more than supervisors; they are leaders who thrive on connecting with both team members and guests, cultivating an environment where everyone feels valued and motivated. Known for its fun culture, Chili’s encourages Managers to take their responsibilities seriously while fostering an energetic and enjoyable atmosphere. This balance of professionalism and spirited teamwork allows Chili’s to deliver consistent top-tier guest experiences while promoting a vibrant workplace.
The Manager position entails a mix of leadership, financial oversight, operational management, and personal engagement with both the team and guests. Managers are responsible for guiding the Management team by scheduling, assigning tasks, and setting clear expectations to ensure smooth operations. Performance management is a significant aspect, including conducting evaluations, coaching, and holding the team accountable to maintain high standards. Financial competencies are essential as the Manager plans and monitors budgets on a weekly, monthly, and annual basis, ensuring cost controls and profitability.
Operational excellence is at the heart of the Manager’s duties, with a focus on creating memorable guest experiences every day. This includes overseeing all restaurant activities, enforcing quality controls, and ensuring food safety standards are upheld. Managers act as role models, embodying Chili’s cultural beliefs like Every Guest Counts, Food Perfection, Be Accountable, and Play Restaurant, while fostering open communication and embracing change initiatives.
Hiring, developing, and retaining talented team members are key priorities. Managers encourage career growth by training staff and preparing them for larger roles. Engaging guests and building relationships within the community also help drive business success and brand loyalty. Overall, the Chili’s Manager role is a dynamic and rewarding leadership opportunity that blends strategic management, people skills, and a passion for hospitality to contribute to the ongoing growth of a beloved casual dining brand.
Job Requirements
- High school diploma or equivalent
- Previous management experience in the restaurant or hospitality industry
- Ability to work in a fast-paced environment
- Strong multitasking and organizational skills
- Dependable and a team player
- Willingness to work flexible hours including nights, weekends and holidays
- Basic computer skills
Job Qualifications
- Proven leadership experience in a fast-paced hospitality environment
- Strong financial acumen and budget management skills
- Excellent interpersonal and communication skills
- Ability to coach and motivate a diverse team
- Experience with restaurant operations and guest service excellence
- Knowledge of food safety standards and procedures
- Commitment to upholding company culture and values
Job Duties
- Lead and direct the work of the Management team including scheduling, assigning responsibilities and setting expectations
- Manage performance of the Management team, including performance evaluations, coaching and accountability
- Plan and implement weekly, monthly and yearly financial budgets
- Oversee all operations to ensure a great Guest experience
- Role model and hold Team Members accountable to operational and quality standards
- Foster open communication between Team Members and Management team
- Influence Team Member behaviors by championing change and restaurant initiatives
- Drive business results by utilizing Chili's systems to effectively control costs
- Follow operational systems, such as our Manager Timeline and performing quality Line Checks
- Hire, train, retain, and develop Team Members to take on larger roles
- Drive Guest engagement within the four walls of the restaurant while developing relationships within the community
- Understand and practice safe food handling procedures
- Communicate and embody Chili's culture and Cultural Beliefs: Every Guest Counts, Food Perfection, Be Accountable and Play Restaurant
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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