Job Overview
Employment Type
Part-time
Hourly
Compensation
Hourly
Exact $17.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible scheduling
Training and Development
Job Description
Grand Sierra Resort is a prominent hospitality establishment known for delivering exceptional guest experiences within its expansive hotel and casino environment. Located in a vibrant setting, Grand Sierra Resort offers a variety of dining, entertainment, and lodging services to a diverse clientele. The resort prides itself on maintaining high standards of customer service and operational excellence, fostering a welcoming atmosphere for both guests and employees. As a significant player in the hospitality industry, the resort emphasizes a culture of teamwork, professionalism, and continuous improvement among its staff.
The role available is that of a Restaurant Cashier/Host, a crucial position within the resort's restaurant operations. This role involves direct interaction with guests, managing their seating, taking reservations, handling payments, and facilitating smooth communication between guests and staff. The position requires a dynamic individual capable of multitasking in a fast-paced environment while maintaining courteous and efficient service. The Restaurant Cashier/Host is responsible for greeting guests warmly, managing waitlists accurately, processing to-go orders, and supporting the overall dining experience by coordinating with both the service and culinary teams.
In addition to guest-facing duties, the role includes various operational tasks such as managing cashier duties including cash deposits and balancing, assisting with inventory management, training new team members, and upholding health and safety standards. The individual will also act as an extension of management when necessary, assisting with outlet leadership and ensuring compliance with the resort's policies and guest service guidelines. Flexibility in working hours is required to accommodate the business needs, including nights, weekends, and holidays. The role demands the ability to handle guest concerns tactfully, solve problems independently, and maintain a safe and welcoming environment for all patrons and staff. This comprehensive role offers a unique opportunity to develop skills in customer service, team leadership, and operational management within a distinguished resort setting.
The role available is that of a Restaurant Cashier/Host, a crucial position within the resort's restaurant operations. This role involves direct interaction with guests, managing their seating, taking reservations, handling payments, and facilitating smooth communication between guests and staff. The position requires a dynamic individual capable of multitasking in a fast-paced environment while maintaining courteous and efficient service. The Restaurant Cashier/Host is responsible for greeting guests warmly, managing waitlists accurately, processing to-go orders, and supporting the overall dining experience by coordinating with both the service and culinary teams.
In addition to guest-facing duties, the role includes various operational tasks such as managing cashier duties including cash deposits and balancing, assisting with inventory management, training new team members, and upholding health and safety standards. The individual will also act as an extension of management when necessary, assisting with outlet leadership and ensuring compliance with the resort's policies and guest service guidelines. Flexibility in working hours is required to accommodate the business needs, including nights, weekends, and holidays. The role demands the ability to handle guest concerns tactfully, solve problems independently, and maintain a safe and welcoming environment for all patrons and staff. This comprehensive role offers a unique opportunity to develop skills in customer service, team leadership, and operational management within a distinguished resort setting.
Job Requirements
- Must be a minimum of 16 years of age
- Flexible to work all shifts including holidays, nights, and weekend hours as business needs dictate
- Previous cashiering experience is required or any combination of education, training, or experience that provides the required knowledge, skills, and abilities
- Must have completed introductory period as a GSR restaurant cashier/host
Job Qualifications
- Must have the following skills: coordination, supervising, following instructions, problem solving, independent judgment, and decision making
- Ability of simple reading, math, writing and task completion skills is required
- Deal with guests and team members in a tactful and respectful manner
Job Duties
- Greet and seat guests utilizing department greeting and steps of service
- Manage reservations including calling and confirming upcoming reservations
- Manage waitlist by providing accurate wait time estimates
- Address guest inquiries
- Communicate special requests with management, service staff and culinary team
- Assist the support team to turn tables faster by resetting them quickly and efficiently
- Take to-go orders and ensure the orders are packed with the required condiments
- Receive payment from guests in the form of cash, credit cards, and room charges and comp slips
- Make deposits/cash drops, complete appropriate cashier paperwork/reports, balance and secure bank
- Interact with team members and guests in a professional and polite manner including complaints and concerns
- Support and maintain Grand Sierra Resort guest service guidelines and other policies and procedures
- Help maintain safe and healthy work environment by following organization standards and sanitation regulations
- Assist Manager on duty in leading outlet and be an extension of management when one is not present
- Assist the department in implementing new strategies, policies and procedures
- Help provide clear communication and direction, keeping team members informed and educated on current department and company initiatives
- Promptly correct and help other team members with technical issues and support staff on POS
- Ensure team members are following all points of service
- Ensure the outlet and surrounding areas meet department standards and are suitable for guest use including managing all opening, daily, and closing procedures
- Execute training programs for new and existing team members with outlet manager and training and technology manager
- Help the manager with inventory and order sheet
- Implement and track side work
- Communicate on any menu modifications and POS errors
- Any other duties as assigned within the scope of this position
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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