Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Exact $17.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
Employee assistance program
Job Description
Grand Sierra Resort is a premier hospitality establishment known for offering an exceptional guest experience through its comprehensive range of services including lodging, entertainment, dining, and event hosting. This resort is a major destination for travelers seeking luxury and comfort, combining the excitement of casino gaming with top-tier accommodations and amenities. As a leader in the hospitality industry, Grand Sierra Resort prides itself on maintaining a welcoming, professional, and safe environment for both guests and employees. With a commitment to excellence in customer service, the resort has become a landmark that attracts a diverse clientele looking for memorable experiences in Northern Nevada.
The Front Desk Cashier role at Grand Sierra Resort is a dynamic and integral position within the guest services team. This role primarily focuses on facilitating a smooth and welcoming experience for guests from the moment they arrive until their payment transactions are securely processed. The ideal candidate will be responsible for greeting guests, managing reservations and waitlists, responding to inquiries, processing payments including cash, credit cards, and room charges, and ensuring that all monetary transactions balance accurately. In addition to transactional duties, the cashier acts as a communication hub, coordinating between guests, management, culinary staff, and service teams to fulfill special requests and maintain operational flow.
The position demands a high level of professionalism in interfacing with guests and team members, handling complaints and concerns with tact and respect. It also requires multitasking skills and the ability to support team members by efficiently resetting tables and assisting with to-go orders. Adherence to guest service guidelines, organizational policies, and sanitation standards is critical to the role. This employment opportunity typically involves flexible scheduling, including nights, weekends, and holidays, to accommodate the resort's busy, 24/7 nature. Candidates must be at least 16 years old and possess basic mathematical, reading, and writing skills. Previous cashiering experience is preferred but not mandatory if candidates can demonstrate the requisite knowledge and skills through other means. This role is essential for maintaining the high standards of guest satisfaction and operational excellence that Grand Sierra Resort is known for.
The Front Desk Cashier role at Grand Sierra Resort is a dynamic and integral position within the guest services team. This role primarily focuses on facilitating a smooth and welcoming experience for guests from the moment they arrive until their payment transactions are securely processed. The ideal candidate will be responsible for greeting guests, managing reservations and waitlists, responding to inquiries, processing payments including cash, credit cards, and room charges, and ensuring that all monetary transactions balance accurately. In addition to transactional duties, the cashier acts as a communication hub, coordinating between guests, management, culinary staff, and service teams to fulfill special requests and maintain operational flow.
The position demands a high level of professionalism in interfacing with guests and team members, handling complaints and concerns with tact and respect. It also requires multitasking skills and the ability to support team members by efficiently resetting tables and assisting with to-go orders. Adherence to guest service guidelines, organizational policies, and sanitation standards is critical to the role. This employment opportunity typically involves flexible scheduling, including nights, weekends, and holidays, to accommodate the resort's busy, 24/7 nature. Candidates must be at least 16 years old and possess basic mathematical, reading, and writing skills. Previous cashiering experience is preferred but not mandatory if candidates can demonstrate the requisite knowledge and skills through other means. This role is essential for maintaining the high standards of guest satisfaction and operational excellence that Grand Sierra Resort is known for.
Job Requirements
- Minimum age of 16 years
- previous cashiering experience preferred or any combination of education, training, or experience that provides the required knowledge, skills, and abilities
- ability to stand for long periods
- must be able to occasionally lift, carry, push, or pull up to 10lbs
- ability to use both hands repetitively
- good vision including depth perception and color vision
- ability to work flexible shifts including nights, weekends, and holidays
- basic reading, math, and writing skills
Job Qualifications
- Previous cashiering experience preferred
- excellent communication and interpersonal skills
- ability to deal with guests and team members in a tactful and respectful manner
- ability to perform simple reading, math, writing, and task completion
- must have coordination, supervising, following instructions, problem solving, independent judgment, and decision making skills
- flexible availability for all shifts including holidays, nights, and weekend hours
- minimum age of 16 years
- ability to work in a fast-paced environment
Job Duties
- Greeting and seat guests by utilizing department greeting and steps of service
- manage reservations including calling and confirming upcoming reservations
- manage waitlist by providing accurate wait time estimates
- address guest inquiries
- receive payment from guests in the form of cash, credit cards, and room charges and comp slips
- make changes as needed, verify validity of charges, record charges and ensure vouchers are properly executed to accurately balance all monetary transactions
- make deposits/cash drops, complete appropriate cashier paperwork/reports, balance and secure bank
- interact with team members and guests in a professional and polite manner including complaints and concerns are effectively handled
- communicate special requests with management, service staff, and culinary team
- assist the support team to turn tables faster by resetting them quickly and efficiently
- take to-go orders and ensure the orders are packed with the required condiments
- support and maintain Grand Sierra Resort guest service guidelines and other policies and procedures
- help maintain safe and healthy work environment by following organization standards and sanitation regulations
- any other duties as assigned within the scope of this position
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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