Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Career development opportunities
Employee assistance program
Job Description
Grand Sierra Resort is a premier destination located in Reno, Nevada, offering a comprehensive entertainment experience that includes a luxury hotel, casino gaming, multiple dining options, and event facilities. Known for its exceptional guest services and vibrant atmosphere, the resort stands out as a landmark in the region providing visitors with an unparalleled blend of excitement, relaxation, and comfort. With a commitment to excellence, the Grand Sierra Resort continually strives to maintain high standards of service, ensuring a welcoming environment for all guests and team members alike. The resort operates various departments including food and beverage, hospitality, entertainment, and gaming, each dedicated to delivering quality experiences that exceed expectations. Joining the Grand Sierra Resort team means becoming part of a dynamic community that values professionalism, teamwork, and guest satisfaction.
The role of a Front Desk Host at Grand Sierra Resort is pivotal in creating an outstanding first impression for guests. This position involves greeting and seating guests, managing reservations and waitlists, handling inquiries, and processing payments efficiently and accurately. As the primary point of contact for guests, the Front Desk Host ensures that all interactions are conducted with politeness, professionalism, and attentiveness to individual needs. The role involves collaborating closely with management, service staff, and the culinary team to accommodate special requests and facilitate smooth service operations. Additionally, responsibilities include supporting the team in resetting tables promptly, assisting with to-go orders, and upholding the resort’s guest service policies and sanitation standards. Candidates for this position should be adaptable to varying work hours, including nights, weekends, and holidays, reflecting the dynamic nature of the hospitality environment. This employment opportunity provides a valuable platform to gain experience in customer service, hospitality, and resort operations within a renowned establishment. Successful candidates will demonstrate strong communication skills, a respectful demeanor, and a readiness to contribute to a positive guest experience at Grand Sierra Resort. This position requires constant interaction with guests and team members, requiring stamina and attentiveness throughout the shift.
The role of a Front Desk Host at Grand Sierra Resort is pivotal in creating an outstanding first impression for guests. This position involves greeting and seating guests, managing reservations and waitlists, handling inquiries, and processing payments efficiently and accurately. As the primary point of contact for guests, the Front Desk Host ensures that all interactions are conducted with politeness, professionalism, and attentiveness to individual needs. The role involves collaborating closely with management, service staff, and the culinary team to accommodate special requests and facilitate smooth service operations. Additionally, responsibilities include supporting the team in resetting tables promptly, assisting with to-go orders, and upholding the resort’s guest service policies and sanitation standards. Candidates for this position should be adaptable to varying work hours, including nights, weekends, and holidays, reflecting the dynamic nature of the hospitality environment. This employment opportunity provides a valuable platform to gain experience in customer service, hospitality, and resort operations within a renowned establishment. Successful candidates will demonstrate strong communication skills, a respectful demeanor, and a readiness to contribute to a positive guest experience at Grand Sierra Resort. This position requires constant interaction with guests and team members, requiring stamina and attentiveness throughout the shift.
Job Requirements
- Must be a minimum of 16 years of age
- Ability of simple reading, math, writing and task completion skills
- Flexible working all shifts including holidays, nights, and weekend hours as business needs dictate
- Previous cashiering experience is preferred
- Must have coordination, supervising, following instructions, problem solving, independent judgment, and decision making skills
Job Qualifications
- Previous cashiering experience is preferred
- Ability of simple reading, math, writing and task completion skills
- Must have coordination, supervising, following instructions, problem solving, independent judgment, and decision making skills
- Flexible working all shifts including holidays, nights, and weekend hours as business needs dictate
- Must be a minimum of 16 years of age
Job Duties
- Greeting and seat guests by utilizing department greeting and steps of service
- Manage reservations including calling and confirming upcoming reservations
- Manage waitlist by providing accurate wait time estimates
- Address guest inquires
- Receive payment from guests in the form of cash, credit cards, and room charges and comp slips
- make changes as needed, verify validity of charges, record charges and ensure vouchers are properly executed to accurately balance all monetary transactions
- Make deposits/cash drops, complete appropriate cashier paperwork/reports, balance and secure bank
- Interact with team members and guests in a professional and polite manner including complaints and concerns are effectively handled
- Communicate special requests with management, service staff, and culinary team
- Assist the support team to turn tables faster by resetting them quickly and efficiently
- Take to-go orders and ensure the orders are packed with the required condiments
- Support and maintain Grand Sierra Resort guest service guidelines and other policies and procedures
- Help maintain safe and healthy work environment by following organization standards and sanitation regulations
- Any other duties as assigned within the scope of this position
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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