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Gourmet Food Server - Encore Resort Brunch

Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
performance bonuses
Meal Allowances
Uniform allowance

Job Description

The Encore Resort at Wynn Las Vegas is a premier luxury resort known for its exceptional hospitality, world-class amenities, and vibrant culinary experiences. Situated within the renowned Wynn complex, the Encore Resort offers guests an elegant and immersive environment where luxury and comfort meet impeccable service standards. As part of Wynn's commitment to excellence and its prestigious Forbes Five-Star rating, the resort fosters a culture of personalized guest engagement, attention to detail, and a superior dining atmosphere.

The Encore Resort Brunch Gourmet Food Server role is an extraordinary opportunity for individuals passionate about delivering unparalleled dining experiences within one of the most luxurious resort settings in Las Vegas. This position focuses on ensuring guests enjoy a seamless, memorable brunch experience characterized by attentive service, expert menu knowledge, and a polished presentation. As the primary point of contact for guests during their brunch service, the Gourmet Food Server is responsible for anticipating guest needs, offering personalized recommendations, and managing all aspects of the dining experience with precision and professionalism.

This role is designed for those who thrive in upscale dining environments and are committed to upholding the luxury service standards synonymous with the Wynn brand. The Gourmet Food Server demonstrates comprehensive knowledge of gourmet food, wine, and beverage selections, coupled with refined service execution that aligns with the resort's Forbes Five-Star accolades. Serving as an ambassador of Wynn’s luxury brand, the server maintains a polished presence, builds rapport with guests to foster return visits, and ensures a smooth flow of service consistent with the resort's elegant ambiance.

The position requires collaboration with a dedicated team including hosts, food runners, bussers, and culinary professionals to maintain operational excellence. From taking accurate orders considering dietary restrictions to managing financial transactions with accuracy, the Gourmet Food Server plays a crucial role in delivering consistent, high-quality service. Additionally, this role demands adherence to Wynn’s grooming and uniform standards, compliance with health and safety regulations, and active participation in team briefings to stay aligned with daily goals.

Beyond service delivery, the Gourmet Food Server is expected to drive revenue growth through effective upselling of menu items and beverages, all while maintaining an awareness of sales targets. Customer service is at the heart of this role, with a focus on addressing guest concerns promptly and professionally, ensuring that every dining experience reflects Wynn’s dedication to luxury and hospitality excellence.

Working as a Gourmet Food Server at the Encore Resort offers more than just a job; it provides a career within a celebrated brand known for its exquisite service culture and luxurious guest experiences. This role is ideal for hospitality professionals seeking to grow their skills in an environment that values expertise, attention to detail, and a passion for delivering outstanding guest satisfaction.

Job Requirements

  • High school diploma or equivalent required
  • 2-3+ years of restaurant experience as a food server preferred
  • Strong background in upscale dining, wine service, or similar hospitality setting
  • Candidates must be at least 21 years of age
  • Strong communication and interpersonal skills
  • Ability to multitask in a fast-paced environment
  • Customer service-focused mindset
  • Basic knowledge of food and beverage operations
  • Must be able to obtain and maintain all required work cards and licenses

Job Qualifications

  • High school diploma or equivalent
  • 2-3+ years of restaurant experience as a food server preferred
  • Strong background in upscale dining, wine service, or similar hospitality setting
  • Strong communication and interpersonal skills
  • Ability to multitask in a fast-paced environment
  • Customer service-focused mindset
  • Basic knowledge of food and beverage operations

Job Duties

  • Provide attentive, personalized service to guests throughout the dining experience
  • Anticipate guest needs and preferences to deliver a seamless and memorable experience
  • Maintain a polished, professional presence consistent with luxury service expectations
  • Build rapport with guests to encourage repeat visits and enhance satisfaction
  • Demonstrate extensive knowledge of food, wine, and beverage offerings
  • Accurately take and enter food and beverage orders, including modifications and dietary restrictions
  • Provide expert recommendations based on guest preferences and dining occasion
  • Clearly communicate menu descriptions, ingredients, and preparation methods
  • Execute proper sequence of service, including presentation, timing of courses, and table maintenance
  • Ensure all food and beverages are served with accuracy, proper presentation, and attention to detail
  • Maintain continuous awareness of table status to coordinate course pacing
  • Maintain a clean, polished, and organized table throughout the dining experience
  • Coordinate with bussers and food runners to ensure seamless service flow
  • Perform pre-bussing and reset elements as needed to maintain table readiness
  • Ensure all details of the table presentation meet Wynn standards
  • Address guest concerns promptly, professionally, and with discretion
  • Partner with management to implement service recovery when necessary
  • Deliver consistent, high-quality service to all guests, including VIP clientele
  • Accurately process guest checks and handle all related financial transactions
  • Upsell menu items, specialty dishes, and beverages to drive revenue
  • Maintain awareness of sales goals and support department performance
  • Work closely with hosts, food runners, bussers, and culinary teams to ensure smooth operations
  • Communicate guest preferences, allergies, and special requests effectively
  • Participate in pre-shift meetings and team briefings to align on daily priorities
  • Adhere to Wynn grooming, uniform, and presentation standards at all times
  • Follow all health, safety, and sanitation regulations
  • Uphold Wynn’s core values and luxury brand standards in all guest interactions
  • Execute all duties in accordance with company policies and procedures

Job Criteria

Experience

Mid Level (3-7 years)


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