Gourmet Coffee Attendant (Seasonal)

The JW Marriott Chicago is part of Marriott International's luxury portfolio, renowned for its exceptional hospitality and distinguished reputation across the globe. Located in the heart of Chicago at 540 N Michigan Avenue, this iconic hotel caters to both business and leisure travelers seeking an upscale lodging experience. JW Marriott properties are celebrated not only for their stylish accommodations and world-class amenities but also for their commitment to delivering personalized, thoughtful service that makes every guest feel welcomed and valued.

JW Marriott operates a diverse range of luxury hotels in gateway cities and distinctive resort locations worldwide. With a workforce that prides itself on being confident, innovative, genuine, and intuitive, the company fosters a collaborative and inclusive culture. JW Marriott prioritizes the well-being of its associates, understanding that a happy team translates into satisfied guests. The company’s philosophy, known as The JW Treatment™, emphasizes holistic care for associates, creating a supportive and engaging work environment where employees can pursue their passions and develop professionally.

This particular role is a Full-Time, Non-Management Food and Beverage position focused on providing exceptional service within the restaurant and coffee services at JW Marriott Chicago. The position is seasonal and favors availability during the evening shift, offering a competitive hourly pay ranging from $25.79 to $26.54. This role is not remote, requiring a presence at the hotel location.

As a Food and Beverage team member, your duties will encompass opening and closing responsibilities, which include preparing necessary supplies, cleaning various equipment and areas, and securing the premises appropriately. You will be expected to set up, stock, and maintain work areas, ensuring they meet the highest cleanliness and organizational standards. The job also involves operating the MICROS point-of-sale system for taking customer orders and handling payment transactions with accuracy and professionalism.

The role demands meticulous attention to detail in preparing food and coffee beverages and managing coffee maker appliances—ensuring they operate at the correct times throughout the day. Additionally, you will be responsible for maintaining cleanliness by bussing coffee cart areas and tables, washing dishes and utensils, and performing ongoing cleaning of work areas and equipment.

Another critical area of responsibility includes handling cash management tasks such as obtaining change, counting bank funds at shift end, preparing cashier reports, resolving discrepancies, and securing the cash bank safely. Safety and security procedures are paramount; you will be required to adhere strictly to company policies, report unsafe conditions, and complete all necessary safety trainings.

Customer service is a cornerstone of this role. Team members are expected to welcome all guests warmly, anticipate their needs, assist individuals with disabilities, and ensure every guest interaction is marked by genuine appreciation. Clear and professional communication, positive teamwork, and adherence to quality standards are essential qualities for success in this position.

Physically, the role involves standing, sitting, or walking for extended periods and requires the ability to move objects weighing up to 25 pounds. You must be prepared to work in various physical environments, including narrow or elevated spaces, and perform other duties as assigned by supervisors.

The ideal candidate will have a high school diploma or GED equivalent, but no prior work experience or supervisory experience is required. The company offers comprehensive benefits designed to support employee well-being, career growth, and life enrichment. These benefits may include health insurance, dental insurance, paid time off, and more, depending on the employment status and location.

Joining JW Marriott means becoming part of a global team committed to excellence and hospitality. The hotel's culture values diversity and inclusivity, embraces innovation, and offers employees the opportunity to grow professionally while enjoying a vibrant work community. If you are passionate about delivering exceptional guest experiences and thrive in a dynamic team environment, this Food and Beverage position at JW Marriott Chicago is a fantastic opportunity to further your career in the hospitality industry.