Job Overview
Work Schedule
Standard Hours
Day Shifts
Fixed Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Employee golf privileges
Training and Development
Job Description
The Biltmore Hotel is a prestigious and historic luxury hotel known for its commitment to providing exceptional service and memorable experiences to its guests. Located in an iconic setting, the hotel blends classic charm with modern amenities, offering exquisite accommodations, fine dining, and world-class recreational facilities. The Biltmore is not only a preferred destination for travelers seeking comfort and elegance but also a vibrant hub for events, conferences, and social gatherings. The hotel operates with a strong focus on hospitality excellence, ensuring every guest receives personalized attention and superior service.
Within this esteemed establishment, the golf facility plays a significant role in enhancing the guest experience. The golf course is a well-maintained, professional-grade facility designed to cater to both casual players and serious golf enthusiasts. The golf shop is an integral part of the operation, offering merchandise, equipment, and personalized support to guests and members alike. Operating with a dedicated team, the golf facility emphasizes creating an inviting atmosphere that promotes enjoyment, learning, and social interaction among guests.
The role of Assistant Golf Shop Manager at The Biltmore Hotel is a critical position tasked with assisting in the overall operation of the golf facility, with a particular focus on supervising the golf shop staff. This position reports directly to the Head Golf Professional and plays a key role in maintaining the high standards expected at the Biltmore. The Assistant Golf Shop Manager is responsible for delivering exceptional guest service, assisting new golf members, and collaborating with the membership department and tournament operations.
Key duties include promoting the highest levels of customer service, managing the golf shop environment to keep it clean and organized, supporting merchandise sales, and helping with inventory management. Furthermore, this position supports tournament operations and group outings, ensuring seamless events that contribute to guest satisfaction. Another important responsibility is training new staff members in adherence to the Biltmore Standard Operating Procedures (BSOP's) to maintain consistency and quality in service delivery.
The role also involves working closely with other hotel departments to communicate pertinent information effectively, assisting with the Junior Golf Program, and supporting member functions and golf events. Understanding the operating budget and contributing to meeting department goals are crucial aspects of the job, emphasizing fiscal responsibility and operational efficiency. The position is dynamic and requires the ability to adapt to a fast-changing environment while maintaining a calm, composed, and professional demeanor.
The ideal candidate will have a high school diploma as a minimum requirement, with a bachelor’s degree and enrollment in the PGA of America program preferred. Experience in guest service and strong computer skills are essential, along with the ability to communicate clearly, prioritize tasks, and collaborate effectively within a team. The Assistant Golf Shop Manager must possess excellent interpersonal skills, demonstrate integrity, and show a genuine passion for golf and customer service. This role is an excellent opportunity for a motivated individual seeking to advance their career in golf management within a luxury hospitality setting, where dedication, teamwork, and a guest-focused attitude are highly valued.
Within this esteemed establishment, the golf facility plays a significant role in enhancing the guest experience. The golf course is a well-maintained, professional-grade facility designed to cater to both casual players and serious golf enthusiasts. The golf shop is an integral part of the operation, offering merchandise, equipment, and personalized support to guests and members alike. Operating with a dedicated team, the golf facility emphasizes creating an inviting atmosphere that promotes enjoyment, learning, and social interaction among guests.
The role of Assistant Golf Shop Manager at The Biltmore Hotel is a critical position tasked with assisting in the overall operation of the golf facility, with a particular focus on supervising the golf shop staff. This position reports directly to the Head Golf Professional and plays a key role in maintaining the high standards expected at the Biltmore. The Assistant Golf Shop Manager is responsible for delivering exceptional guest service, assisting new golf members, and collaborating with the membership department and tournament operations.
Key duties include promoting the highest levels of customer service, managing the golf shop environment to keep it clean and organized, supporting merchandise sales, and helping with inventory management. Furthermore, this position supports tournament operations and group outings, ensuring seamless events that contribute to guest satisfaction. Another important responsibility is training new staff members in adherence to the Biltmore Standard Operating Procedures (BSOP's) to maintain consistency and quality in service delivery.
The role also involves working closely with other hotel departments to communicate pertinent information effectively, assisting with the Junior Golf Program, and supporting member functions and golf events. Understanding the operating budget and contributing to meeting department goals are crucial aspects of the job, emphasizing fiscal responsibility and operational efficiency. The position is dynamic and requires the ability to adapt to a fast-changing environment while maintaining a calm, composed, and professional demeanor.
The ideal candidate will have a high school diploma as a minimum requirement, with a bachelor’s degree and enrollment in the PGA of America program preferred. Experience in guest service and strong computer skills are essential, along with the ability to communicate clearly, prioritize tasks, and collaborate effectively within a team. The Assistant Golf Shop Manager must possess excellent interpersonal skills, demonstrate integrity, and show a genuine passion for golf and customer service. This role is an excellent opportunity for a motivated individual seeking to advance their career in golf management within a luxury hospitality setting, where dedication, teamwork, and a guest-focused attitude are highly valued.
Job Requirements
- Education - high school diploma is required
- Bachelor’s degree preferred
- Enrollment in PGA of America program preferred
- Experience - minimum one year guest service experience preferred
- Must be able to speak, read, write and understand the English language
- Must be able to compute accurate mathematical calculations
- Provide legible communication and directions
- Prioritize and organize
- Perform job functions with attention to detail, speed and accuracy
- Think clearly, remaining calm and resolving problems using good judgement
- Follow directions
- Understand guest’s service needs
- Work cohesively with co-workers as part of a team
- Work with minimal supervision
- Maintain confidentiality of guest information and pertinent resort data
- Use a computer keyboard and possess basic typing skills
- Possess moderate to advanced computer skills
- Work in a dynamic and constantly changing environment
- Adept to multitasking
Job Qualifications
- High school diploma required
- Bachelor’s degree preferred
- Enrollment in PGA of America program preferred
- Minimum one year guest service experience preferred
- Strong communication skills
- Ability to work as part of a team
- Good computer and typing skills
- Ability to prioritize and organize
- Problem-solving skills
- Ability to maintain confidentiality
- Ability to work with minimal supervision
Job Duties
- Provide exceptional guest service
- Go above and beyond for every guest at the golf course
- Answer the phone and assist guest with tee times and questions
- Assist guests with merchandise and equipment purchases
- Keep the golf shop clean and neat at all times
- Assist with inventory management
- Assist with tournament operations and group outings
- Work closely with other hotel employees to ensure pertinent information is being communicated
- Assist with staff training consistent with Biltmore Standard Operating Procedure
- Assist with the Junior Golf Program
- Assist with member functions and golf events
- Assist with course marking
- Understand the operating budget in order to meet department goals
Job Criteria
Experience
No experience required
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
