Golden Gate Casino - Beverage - Manager

Las Vegas, NV, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $57,000.00 - $1.00

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Life insurance

Disability insurance

Job Description

Golden Gate Hotel & Casino is a renowned hospitality establishment situated in the vibrant atmosphere of downtown Las Vegas. Known for its rich history and exceptional guest services, it offers visitors a unique blend of classic charm and modern amenities. As one of the prominent casinos in the area, Golden Gate Hotel & Casino provides an exciting and dynamic environment not only for its guests but also for its employees. The property includes a hotel, gaming area, multiple dining options, and nightlife venues, attracting a diverse clientele interested in entertainment, leisure, and hospitality. The company prides itself on fostering a professional and supportive workplace culture, emphasizing teamwork, integrity, and customer satisfaction.

This job opening is for the position of Beverage Manager within the Golden Gate Hotel & Casino. This managerial role is pivotal in ensuring that the beverage department operates smoothly and profitably while delivering outstanding, friendly, and informative guest service. The Beverage Manager will be responsible for overseeing all beverage operations on property, maintaining safety standards, and leading a team of beverage staff. The manager will manage staffing, training, guest relations, and financial aspects related to beverage service. From forecasting beverage orders to maintaining inventory, this position requires a strategic leader capable of balancing operational efficiency with exceptional guest experiences.

The ideal candidate will have a strong background in beverage management within a hospitality or casino environment, with the ability to multitask and handle the fast-paced nature of this dynamic industry. Emphasis is placed on customer satisfaction and employee engagement, with the ultimate goal of maximizing sales and revenue. This full-time position offers a competitive salary beginning at $57,000 annually. Candidates should be prepared to work varying shifts including weekends, holidays, special events, and concerts.

The Beverage Manager will also be responsible for ensuring compliance with all company policies, departmental protocols, and Gaming Control Board regulations. Leadership skills are required to guide the beverage team through busy shifts, resolve conflicts, and lead by positive example. Additionally, the manager will handle guest interactions including resolving complaints and making decisions regarding responsible alcohol service. The role requires excellent communication skills, the ability to work collaboratively with other departments, and a commitment to maintaining a safe and welcoming environment for guests and employees alike.

Job Requirements

High school diploma or general education degree (GED) required
previous beverage experience preferred
comfortable kneeling, carrying, bending, walking and standing for extended periods of time
work is typically in an area which may be unusually hot, cold, noisy and may contain secondhand smoke
ability to stand and walk for long periods of time
respond to emergencies and incidents within designated areas promptly and according to policy
ability to lift 50 pounds
constant contact with fellow team members and guests

Job Qualifications

Ability to read and speak English and communicate effectively with guests, team members and management in both written and verbal form
knowledge of property and amenities
understanding of Fremont Street Experience to assist guests
work well with all departments
ability to supervise multiple properties
understand and comply with all company, departmental and Gaming Control Board rules and regulations, policies and procedures
ability to multitask
must be able to work any day of the week and any shift including weekends, holidays and special events
ability to establish and maintain effective working relationships with team members and guests
must be at least 21 years of age
must be able to obtain required work cards

Job Duties

Schedule, train and evaluate beverage staff appearance and guest service follows service standards
resolve guest complaints
interview, hire and fire employees
practice, support and promote the company service standards at all times
oversee beverage operations
greet and welcome all guests in a pleasant and professional manner
initiate and engage in conversation with guests and manage escalated guest interactions
work well with beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor
adhere strictly to responsible alcohol service standards and cut off intoxicated guests when necessary
lead the beverage team during heavy shifts, resolve conflicts and ensure job completion
order adequate supplies of liquor and non-alcoholic drinks and maintain inventory
coach, teach and train beverage team members in proper duties and lead by positive example
document actions as necessary
investigate guest complaints related to beverage