Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Paid holidays
Career Development
Job Description
Golden Gate Hotel & Casino is a historic and iconic establishment located in the heart of downtown Las Vegas, Nevada. Known for its rich heritage as the city's first hotel and casino, Golden Gate Hotel & Casino offers an authentic and vibrant Las Vegas experience characterized by a mix of classic charm and contemporary amenities. This property is deeply rooted in the famous Fremont Street Experience and is celebrated for its welcoming atmosphere, entertainment offerings, and hospitality services. Golden Gate Hotel & Casino is committed to providing a high level of guest satisfaction through exceptional service, unique dining and beverage options, and a lively gaming environment. The hotel and casino maintain a strong emphasis on safety and compliance with gaming regulations, fostering a secure and enjoyable experience for all patrons and employees.
The role of Beverage Manager at Golden Gate Hotel & Casino is a pivotal position tasked with overseeing the entire beverage operations within the property. This employment opportunity involves managing beverage staff, ensuring that all guest interactions are friendly, informative, and professional, and maintaining a safe and responsible service environment. The Beverage Manager plays a critical role in forecasting beverage needs, managing inventory, and optimizing sales and revenue through strategic planning and team leadership. This position requires a proactive approach to employee engagement, fostering a motivated team that can deliver outstanding guest experiences even during peak shifts, special events, and concerts. The manager is also responsible for training staff on service standards, regulatory compliance, and conflict resolution to maintain the high reputation of the beverage department. This role demands excellent communication skills, multitasking ability, and experience handling guest complaints and escalations effectively. It offers a dynamic and fast-paced working environment where leadership and operational excellence are essential for success.
The role of Beverage Manager at Golden Gate Hotel & Casino is a pivotal position tasked with overseeing the entire beverage operations within the property. This employment opportunity involves managing beverage staff, ensuring that all guest interactions are friendly, informative, and professional, and maintaining a safe and responsible service environment. The Beverage Manager plays a critical role in forecasting beverage needs, managing inventory, and optimizing sales and revenue through strategic planning and team leadership. This position requires a proactive approach to employee engagement, fostering a motivated team that can deliver outstanding guest experiences even during peak shifts, special events, and concerts. The manager is also responsible for training staff on service standards, regulatory compliance, and conflict resolution to maintain the high reputation of the beverage department. This role demands excellent communication skills, multitasking ability, and experience handling guest complaints and escalations effectively. It offers a dynamic and fast-paced working environment where leadership and operational excellence are essential for success.
Job Requirements
- High school diploma or general education degree (GED) required
- previous beverage experience preferred
- must be able to work any day of the week and any shift including weekends, holidays, special events and concerts
- comfortable kneeling, carrying, bending, walking and standing for extended periods of time
- ability to stand and walk for long periods of time
- ability to lift 50 pounds
- respond promptly to emergencies and incidents within designated areas according to policy
- constant contact with fellow team members and guests
Job Qualifications
- Ability to read and speak English and communicate effectively with guests, team members and management in both written and verbal form
- knowledge of property and amenities
- understanding of Fremont Street Experience to assist guests
- ability to work well with all departments
- ability to supervise multiple properties
- understanding and compliance with all company, departmental and Gaming Control Board rules and regulations, policies and procedures
- ability to multitask
- ability to establish and maintain effective working relationships with team members and guests
- must be at least 21 years of age
- must be able to obtain required work cards
Job Duties
- Schedule, train and evaluate beverage staff appearance and guest service follows service standards
- resolve guest complaints
- interview, hire and fire employees
- practice, support and promote the Company Service Standards at all times
- oversee beverage operations
- greet and welcome all guests in a pleasant and professional manner
- initiate and engage in conversation in a professional and friendly manner with guests
- manage any escalated guest interaction
- work well with beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor
- strictly adhere to responsible alcohol service standards, including cutting off intoxicated guests when necessary
- lead team during heavy shifts, resolving conflicts and ensuring tasks are completed
- order and maintain adequate inventory of liquor and non-alcoholic drinks
- coach, teach and train beverage department team members
- document training and performance
- investigate guest complaints related to beverage service
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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