GM

Gilbert, AZ, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

flexible schedule

Career development opportunities

Job Description

Papa John's is an American pizza restaurant franchise known for being the fourth largest pizza delivery chain in the United States. Headquartered in Jeffersontown, Kentucky, a suburb of Louisville, Papa John's has built a strong reputation over more than three decades for its commitment to quality, innovation, and customer satisfaction. The company prides itself on a culture that is deeply rooted in delivering high-quality products and fostering a brand that resonates with customers nationwide. As a leader in the pizza delivery industry, Papa John's is constantly striving to perfect its recipes and introduce innovative new products to meet evolving customer... Show More

Job Requirements

Must be 18 years of age or older
reliable transportation
ability to work long, scheduled or unscheduled hours including nights, weekends, and emergencies
ability to manage without supervision
physically able to perform job duties including standing, walking, bending, lifting up to 50 pounds or more
willingness to work in noisy environments with exposure to moving mechanical parts and various environmental factors
ability to pass background check
bilingual skills preferred in certain markets

Job Qualifications

High school diploma or GED
two years successful restaurant management or supervision experience
stable employment history
basic accounting skills including invoice reconciliation and financial statement analysis
cash management skills
ability to perform duties of all restaurant positions including pizza delivery
leadership and coaching abilities
knowledge of customer service principles
strong communication skills
proficiency with phones, computers, fax machines, and copiers

Job Duties

Provide quality products by building a quality system with team members
respond professionally and promptly to customer concerns
solicit and use customer feedback to improve operations
communicate and promote quality standards using available tools
actively recruit and maintain customer-focused team members
orient and train team members to exceed expectations
ensure compliance with uniform and appearance standards
set and communicate performance expectations
conduct timely performance reviews
document performance issues and take disciplinary action
coach and develop team members to ensure a quality and customer-focused team
build an atmosphere of teamwork, energy, and fun
manage sales goals by providing prompt customer service and building check averages
execute creative local marketing to increase sales
manage profit goals by controlling food, labor, and controllable costs
utilize the PROFIT system to correct budget deviations
execute administrative and cash management duties
plan and manage inventory levels
ensure the restaurant is clean, equipped, and all equipment functions properly
maintain safety and security standards
oversee preventative maintenance and repairs

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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