Global Security Investigations Program Manager

Phoenix, AZ, USA|Remote, Travel, Onsite

Job Overview

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Professional Development

Employee assistance program

flexible schedule

Job Description

Pinkerton is a renowned global leader in enterprise risk management with a rich history spanning over 170 years. As a company committed to protecting clients worldwide, Pinkerton provides customized risk management services, embedding integrity, vigilance, and excellence in every solution they deliver. With a diverse and inclusive team of industry experts, the company prides itself on fostering a collaborative environment where employees are valued assets in delivering world-class security and investigative services. Pinkerton’s longstanding reputation as an industry pioneer places it at the forefront of global security, offering innovative and reliable investigative solutions tailored to meet the specific needs of its clients.

The Global Security Investigations Program Manager role at Pinkerton is designed for a seasoned professional who will take ownership of developing and implementing best practices, protocols, and operating procedures for Global Investigations and Security Assessment Programs. This position involves setting standards to measure operational efficiency and effectiveness across various markets while serving as a subject matter expert on investigative strategies and techniques. The Manager will work closely with legal, claims, and other cross-functional teams to enhance workflows and ensure services are delivered in a timely, professional manner that aligns with client policies and scope of work. Providing leadership and mentorship to Security Investigation teams, this role also requires managing resources efficiently, producing detailed investigative reports, and maintaining robust relationships with law enforcement agencies and other stakeholders globally. The Manager is expected to uphold Pinkerton’s core values and lead rigorous investigative programs that support the client’s security and risk management objectives, ensuring compliance with all relevant regulations and ethical standards.

Job Requirements

Bachelor's degree
at least five years of government or corporate investigations and global program management experience
Arizona Private Investigator Employee Registration at time of hire
completion of Pinkerton's licensing process including verification of required licenses and affiliations
professional law enforcement network within local state and federal agencies
understanding of legal limitations and protocols in investigations
ability to manage multiple projects
strong decision-making skills
computer proficiency in relevant software
effective communication skills

Job Qualifications

Bachelor's degree with at least five years of government or corporate investigations and global program management experience
Arizona Private Investigator Employee Registration required at time of hire
completion of Pinkerton's licensing process may include verification of required licenses and affiliation to appropriate Pinkerton entity
professional law enforcement network within local state and federal agencies required
law enforcement background in criminal investigations and evidence handling preferred
Professional Certified Investigator (PCI) certification preferred
understanding of legal limitations and protocols when interacting with law enforcement and conducting investigations
knowledge of investigative best practices standards and policies
effective written verbal and report presentation skills
knowledge of legal regulatory and compliance frameworks relevant to investigations
able to develop and maintain long-term trusted relationships with internal stakeholders and various law enforcement agencies
sound independent judgment and decision-making ability
able to lead a team toward the successful achievement of program objectives
able to manage multiple projects simultaneously with competing priorities and deadlines
computer skills including Google Suite WebWiz Kaseware and other incident management systems

Job Duties

Represent Pinkerton’s core values of integrity vigilance and excellence
serve as the subject matter expert for the client's Global Security Investigations Program
serve as the primary technical specialist for the Global Investigations and Security Assessment Programs while offering strategic guidance on investigative methods protocols and training programs
maintain and ensure strict adherence to all applicable local state and federal laws regulations and ethical standards governing private investigations evidence handling and privacy
maintain close communication with client on all activities involving the Investigations and Assessment Programs
lead and manage investigations manage workflows and quality assurance of cases involving security incidents online threats or employee complaints including hit and runs vandalism theft and related incidents
manage full and part-time Security Investigators and associated workflows within different markets
build robust evidentiary packages to establish proof of criminal activity suitable for presentation in a court of law legal proceedings investigations findings resulting in successful prosecutions
provide clear concise and timely investigative reports and regular updates to the client and collaborate with law enforcement agencies
ensure sufficient coverage for Security Investigators including assuming the role of a Security Investigator as needed
complete thorough review analysis and processing of diverse digital and physical evidence including but not limited to photos videos documents and physical evidence from a variety of sources and types
manage and present program KPIs and SLAs on weekly monthly and quarterly business reviews with client stakeholders
develop and implement the investigation and security assessment programs for best practices protocols and program operating procedures
develop standards for measuring efficiency and effectiveness of investigative operations
maintain program SOPs training and documentation that reflects client requirements annual updates and provide training for new team members with refresh training annually
collaborate internally with cross functional groups such as Legal Claims and other business partners to enhance processes workflows and tools functionality
create and implement investigative case strategies based on situational factors
develop and maintain relationships with international federal state and local law enforcement agencies in all markets
interface with vendors and clients of domestic and international investigative services
assist with the coordination of investigative resources through third party investigations
ensure all services are conducted in a timely and professional manner and aligned with the client's internal policies and scope of work
supervise and mentor the Security Investigation team while providing guidance and support to ensure effective case management
prepare and present reports on investigation findings to senior management and other stakeholders highlighting key findings and recommendations
all other duties as assigned