Job Overview
Employment Type
Full-time
Compensation
Salary
Range $55,200.00 - $91,900.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Annual bonus
Long-term incentives
Flexible work schedule
Job Description
McKesson Corporation is a globally recognized, impact-driven Fortune 10 company that plays an essential role in the healthcare industry by making care more accessible and affordable. As one of the largest healthcare services and information technology companies in the world, McKesson delivers a broad range of products, services, and expertise that support the health and well-being of patients, communities, and healthcare providers alike. Renowned for innovation, quality, and a commitment to service, McKesson has built a strong reputation as a company that positively shapes the future of healthcare. Their operations span pharmaceutical distribution, medical supplies, automation, and health information technologies, positioning the firm as a critical partner to hospitals, pharmacies, physicians, and payers across the healthcare system. McKesson’s culture fosters growth, encourages new ideas, and empowers employees to bring impactful solutions to the marketplace. They maintain a collaborative environment dedicated to both employee well-being and patient-centered outcomes, affirming a deep commitment to corporate responsibility and ethical business practices.
The role of Account Manager at McKesson offers a unique opportunity to contribute directly to the successful implementation and ongoing support of the Glide Health product, a specialized software solution designed to improve operational efficiencies in healthcare revenue cycle management. As an Account Manager, you will work closely with Sales Managers and product teams to serve as a highly skilled technical resource during product setup, testing, and custom programming both before and during go-live. This role is integral to ensuring that clients achieve satisfaction through expert installation, servicing, and repair of these complex systems. Your responsibilities will span from managing the technical implementation and onboarding process, providing comprehensive training to end-users, to delivering ongoing customer support and analytics reporting. Additionally, you will play a key part in maintaining quality standards in system operation and function, liaising effectively with customers on both administrative and technical matters. This position requires a blend of technical expertise, customer service skills, and project management ability to manage multiple high-visibility projects, prioritizing resources and resolving conflicts in a dynamic healthcare IT environment.
Successful incumbents are expected to analyze data trends, manage MicroStrategy reports, and ensure continuous product adoption through tailored training and support. The hybrid work arrangement includes working onsite in the Las Colinas office at least two days per week, combined with remote work, providing a balanced and flexible work environment. The role offers a competitive salary range from $84,700 to $141,100, complemented by comprehensive Total Rewards including bonuses and long-term incentives. Working at McKesson means you will join a team dedicated to shaping the future of healthcare while advancing your career in a supportive and innovative company committed to diversity, equity, and inclusion.
The role of Account Manager at McKesson offers a unique opportunity to contribute directly to the successful implementation and ongoing support of the Glide Health product, a specialized software solution designed to improve operational efficiencies in healthcare revenue cycle management. As an Account Manager, you will work closely with Sales Managers and product teams to serve as a highly skilled technical resource during product setup, testing, and custom programming both before and during go-live. This role is integral to ensuring that clients achieve satisfaction through expert installation, servicing, and repair of these complex systems. Your responsibilities will span from managing the technical implementation and onboarding process, providing comprehensive training to end-users, to delivering ongoing customer support and analytics reporting. Additionally, you will play a key part in maintaining quality standards in system operation and function, liaising effectively with customers on both administrative and technical matters. This position requires a blend of technical expertise, customer service skills, and project management ability to manage multiple high-visibility projects, prioritizing resources and resolving conflicts in a dynamic healthcare IT environment.
Successful incumbents are expected to analyze data trends, manage MicroStrategy reports, and ensure continuous product adoption through tailored training and support. The hybrid work arrangement includes working onsite in the Las Colinas office at least two days per week, combined with remote work, providing a balanced and flexible work environment. The role offers a competitive salary range from $84,700 to $141,100, complemented by comprehensive Total Rewards including bonuses and long-term incentives. Working at McKesson means you will join a team dedicated to shaping the future of healthcare while advancing your career in a supportive and innovative company committed to diversity, equity, and inclusion.
Job Requirements
- Degree or equivalent
- typically requires 4+ years of relevant experience
- bachelor of science degree or equivalent experience required
- 1-3 years of experience in IT project management including at least 2 years in software implementation project management in a healthcare environment
- healthcare IT experience
- experience managing highly visible, strategic, and demanding customers
- ability to manage multiple concurrent projects
- strong communication and presentation skills
- maintain strict confidentiality of patient and financial information
- ability to multitask and collaborate
- customer service and training experience
- proficiency in JIRA, Outlook, Excel, Word, PowerPoint
Job Qualifications
- Bachelor of Science degree or equivalent experience required
- 1-3 years of experience in IT project management including at least 2 years in software implementation project management in a healthcare environment
- healthcare IT experience
- experience in software implementation project management including conflict resolution, resource allocation, and prioritization
- demonstrated experience managing highly visible strategic and demanding customers
- demonstrated ability to manage multiple concurrent projects with visibility to client executive teams
- strong foundation in project management principles, processes, and methodology
- strong communication and presentation skills
- ability to maintain strict confidentiality of patient and financial information
- detail-oriented with ability to multitask and collaborate
- ability to act as an interface between business users, technology, and support teams
- customer service and training experience
- proficiency in JIRA, Outlook, Excel, Word, and PowerPoint
- preferred experience with practice management systems, managed care, finance, billing, collections, and payor relations
Job Duties
- Perform and track customer implementations
- complete customer onboarding to the Glide Health product
- maintain practice data connections
- communicate in a timely manner with internal and external customers
- analyze Glide Health data
- manage MicroStrategy reports
- provide ongoing training
- coordinate onboarding and termination of practices using Glide Health
- track, monitor, and reconnect practices that have lost data feeds
- implement and support applications and hardware
- consult with customers on implementation requirements
- work on projects involving network, server, or software implementation and upgrades
- provide implementation support including installation, calibration, testing, troubleshooting, documentation, and training
- provide analytic support to ensure successful link to business objectives
- provide ongoing customer support
- assist with analytics and create assessments for quarterly business reviews
- deliver self-contained education products
- train practices on the Glide Health product
- support and maintain product go-lives
- set up and assist in maintenance of revenue cycle system configurations
- support customers in diagnosing and resolving product-related issues
- guide customers on product features and implementation options
- gather information and report on design, reliability, maintenance issues, and bugs
- validate that revenue cycle products work as designed
- gather customer feedback and business requirements
- update and manage Glide Health training materials
- independently identify and respond to changes in payer guidelines
- maintain strict confidentiality of patient and financial information
- undertake and lead special projects as requested by the manager
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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