
Georgetown 01 (Wolf Lakes Village) Bakery - Food Service Rep - Part-Time
Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $17.00 - $1.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and development programs
Job Description
H-E-B is a well-established American supermarket chain known for its commitment to quality, community involvement, and exceptional customer service. Operating primarily in Texas and Mexico, H-E-B has earned a reputation as one of the leading grocery retailers by emphasizing fresh product offerings, competitive pricing, and a unique shopping experience. With a culture of employee empowerment and customer focus, H-E-B consistently invests in its workforce and infrastructure to meet the evolving needs of its customers. The company operates several departments including bakery, deli, and prepared foods among others, all designed to cater to diverse consumer preferences.
The Food Service Representative position at H-E-B is essential in maintaining these high standards. This role is responsible for ensuring that departments are fully stocked and maintained to deliver superior customer service. Daily tasks include preparing, packaging, and merchandising fresh products while strictly adhering to food safety and sanitation standards set forth by the company and regulatory authorities. The role demands attention to detail, excellent interpersonal skills, and the ability to thrive in a fast-paced retail environment. The Food Service Representative acts as a critical link between the customer and the product, taking orders, answering queries, and offering product recommendations to enhance customer satisfaction and boost sales.
This position requires familiarity with technical equipment such as scales, label machines, and ordering system applications to ensure operational efficiency. Employees in this role may be assigned to specialized departments like bakery, deli, or prepared foods, each with unique responsibilities such as baking, decorating, taking care of service counters, performing inventory management, and ensuring catering orders are prepared timely. The company also values ongoing learning, requiring all hires to complete food safety and sanitation training and company orientation to maintain the highest standards of service and safety.
H-E-B places high importance on physical ability and stamina in this role, given the nature of the work environment which involves standing, reaching, lifting, and other physical activities in various conditions including exposure to cold, heat, and noise. Safety protocols to prevent injury, including lifting guidelines and accommodations for workers with disabilities, are a priority. The role is perfect for individuals seeking a dynamic, customer-facing position within a reputable supermarket chain that values quality, teamwork, and community involvement. H-E-B offers a supportive work culture with opportunities for growth and continuous learning.
The Food Service Representative position at H-E-B is essential in maintaining these high standards. This role is responsible for ensuring that departments are fully stocked and maintained to deliver superior customer service. Daily tasks include preparing, packaging, and merchandising fresh products while strictly adhering to food safety and sanitation standards set forth by the company and regulatory authorities. The role demands attention to detail, excellent interpersonal skills, and the ability to thrive in a fast-paced retail environment. The Food Service Representative acts as a critical link between the customer and the product, taking orders, answering queries, and offering product recommendations to enhance customer satisfaction and boost sales.
This position requires familiarity with technical equipment such as scales, label machines, and ordering system applications to ensure operational efficiency. Employees in this role may be assigned to specialized departments like bakery, deli, or prepared foods, each with unique responsibilities such as baking, decorating, taking care of service counters, performing inventory management, and ensuring catering orders are prepared timely. The company also values ongoing learning, requiring all hires to complete food safety and sanitation training and company orientation to maintain the highest standards of service and safety.
H-E-B places high importance on physical ability and stamina in this role, given the nature of the work environment which involves standing, reaching, lifting, and other physical activities in various conditions including exposure to cold, heat, and noise. Safety protocols to prevent injury, including lifting guidelines and accommodations for workers with disabilities, are a priority. The role is perfect for individuals seeking a dynamic, customer-facing position within a reputable supermarket chain that values quality, teamwork, and community involvement. H-E-B offers a supportive work culture with opportunities for growth and continuous learning.
Job Requirements
- High school diploma or GED or equivalent
- Completion of company orientation upon hire
- Food safety and sanitation training upon hire
- Ability to function in a fast-paced retail environment
- Strong customer service skills
- Ability to communicate effectively
- Basic reading and writing abilities
- Planning and organizational skills
- Physical capability to perform department-specific duties including lifting up to 50-55 lbs and working in various physical positions
- Willingness to comply with food safety, sanitation standards, and store operating procedures
Job Qualifications
- Knowledge of computer systems and equipment such as PC, symbol, scales, label machine
- Strong customer service skills
- Communication and interpersonal skills
- Reading and writing skills
- Planning and organizing skills
- Ability to work in a fast-paced environment
Job Duties
- Provide superior customer service
- Take orders from customers by telephone or in person
- Answer customer questions regarding products and assist with selections
- Prepare, package, and merchandise fresh products effectively
- Slice, package, label, rotate, and cull poor quality products
- Assist in technical areas such as basic set-up and clean-up processes
- Use suggestive selling techniques and basic product knowledge to meet customer needs and build sales
- Clean and sanitize display cases
- Operate and maintain equipment properly
- Comply with H-E-B food safety and sanitation standards
- Comply with department and store operating procedures
- Record production and shrink in bakery to aid production planning
- Assist in baking, frying, decorating as needed
- Handle service counter customer care in deli
- Use ordering system applications and Fresh Production Planner
- Perform inventory management processes
- Prepare catering orders as applicable
- Perform sanitation and maintenance tasks for deli slicers
- Serve and package products on request in prepared foods
- Educate customers on preparation and reheating instructions
- Prepackage condiments for prepared food items
- Cut, slice, dice, chop food for chef preparation
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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