Job Overview
Employment Type
Full-time
Compensation
Salary
Range $60,000.00 - $80,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
flexible schedule
Job Description
The hiring establishment is a dynamic and customer-focused restaurant operating within the foodservice industry, dedicated to providing exceptional dining experiences to guests. This restaurant thrives on maintaining high standards of quality, service, and cleanliness, which are core to its brand promise and operational success. Known for its commitment to excellence, the restaurant fosters a collaborative and inclusive work environment where team development and operational efficiency are prioritized.
As a pivotal part of the restaurant’s leadership, the General Manager reports directly to the New Business Division Director or Senior Manager and holds the critical responsibility of ensuring the smooth daily operation of the restaurant. This hands-on management role requires a business-minded individual with excellent problem-solving skills and acute attention to detail. The General Manager is expected to lead the team from the front, actively engaging in day-to-day activities while driving key performance indicators such as sales, profit margins, and QSC (Quality, Service, and Cleanliness). By championing operational excellence, the role supports the overarching goal of delivering an outstanding customer experience that fosters long-term client satisfaction and loyalty.
The General Manager also shoulders responsibilities related to staff management and development, cultivating a diverse and collaborative team culture that encourages continuous skill building and professional growth. This position offers considerable opportunities for career advancement within the company for motivated and results-oriented leaders. Furthermore, the General Manager ensures compliance with health, safety, and hygiene regulations to maintain a safe and trustworthy environment for both guests and employees.
This role requires the ability to adapt to organizational changes with flexibility and positivity, modelling the desired behavior for the team. The General Manager will oversee daily operations, including staff scheduling, discipline, recruitment, and performance evaluation, while maintaining cost control over supplies, utilities, and uniforms. Emphasizing customer service excellence, the General Manager personally engages with guests regularly, handles complaints professionally, and uses customer feedback to implement continuous improvements. Overall, this role is crucial in sustaining high operational standards and aligning the restaurant’s daily performance with its strategic business objectives.
As a pivotal part of the restaurant’s leadership, the General Manager reports directly to the New Business Division Director or Senior Manager and holds the critical responsibility of ensuring the smooth daily operation of the restaurant. This hands-on management role requires a business-minded individual with excellent problem-solving skills and acute attention to detail. The General Manager is expected to lead the team from the front, actively engaging in day-to-day activities while driving key performance indicators such as sales, profit margins, and QSC (Quality, Service, and Cleanliness). By championing operational excellence, the role supports the overarching goal of delivering an outstanding customer experience that fosters long-term client satisfaction and loyalty.
The General Manager also shoulders responsibilities related to staff management and development, cultivating a diverse and collaborative team culture that encourages continuous skill building and professional growth. This position offers considerable opportunities for career advancement within the company for motivated and results-oriented leaders. Furthermore, the General Manager ensures compliance with health, safety, and hygiene regulations to maintain a safe and trustworthy environment for both guests and employees.
This role requires the ability to adapt to organizational changes with flexibility and positivity, modelling the desired behavior for the team. The General Manager will oversee daily operations, including staff scheduling, discipline, recruitment, and performance evaluation, while maintaining cost control over supplies, utilities, and uniforms. Emphasizing customer service excellence, the General Manager personally engages with guests regularly, handles complaints professionally, and uses customer feedback to implement continuous improvements. Overall, this role is crucial in sustaining high operational standards and aligning the restaurant’s daily performance with its strategic business objectives.
Job Requirements
- high school diploma or equivalent
- prior experience in restaurant management or similar leadership role
- ability to read, write, and speak English
- knowledge of OSHA and food safety standards
- strong leadership and communication skills
- ability to work flexible shifts including weekends and holidays
- availability to work a minimum of 45 hours per week
- capability to transfer to other store locations as needed
Job Qualifications
- ability to read, write, and speak English (Japanese bilingual preferred)
- knowledge of state’s OSHA regulations and food sanitation/safety standards applicable in the state
- skill in managing cost of goods and labor within budget goals
- leadership by example with strong initiative
- ability to develop and execute succession training plans
- experience using POS systems and restaurant management software
- ability to memorize and explain menu items clearly
- maintain an organized, clean, and professional work environment
- knowledge of and/or experience in ramen operations is a plus
Job Duties
- achieve restaurant targets in sales, profit, and QSC (Quality, service, and cleanliness)
- provide an exceptional guest experience that drives customer satisfaction and loyalty
- lead the team from the frontlines to ensure smooth daily operations
- build a diverse and collaborative team while encouraging continuous skill development
- take initiative in identifying and solving problems to drive operational improvements and performance
- maintain a safe, hygienic, and compliant environment that customers and staff can trust
- adapt to organizational changes with flexibility, setting an example for the team
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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