Job Overview
Compensation
Hourly
Up to $16.00
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
Job Description
FIFCO USA is a leading beverage company known for its diverse portfolio of beer, cider, and non-alcoholic beverages. Established with a commitment to quality and innovation, FIFCO USA operates a variety of Brew House locations which serve as vibrant and welcoming places for guests to enjoy exceptional craft beers along with a curated menu. As a reputable and customer-centric organization, FIFCO USA emphasizes hospitality, community engagement, and delivering a memorable experience to all customers. The Brew House locations are open Sunday through Thursday from 11am to 10pm, and Friday and Saturday from 11am to 11pm, designed to cater to a broad range of patrons throughout the week.
The role of Host/Hostess at the Brew House is pivotal in shaping the customer experience. As the first point of contact, hosts and hostesses are tasked with providing an immediate warm and friendly greeting to guests, managing waitlists effectively, and ensuring guests are comfortably seated with menus presented in a professional and courteous manner. This position requires multitasking abilities such as taking to-go orders, answering questions about the menu, managing the floor plan, and maintaining cleanliness in the host area and surrounding spaces. Having a genuine passion for beer and knowledge about the company’s offerings is considered a plus, adding authenticity to interactions with guests.
This position is hourly and offers a base pay of $16.00 per hour, reflecting FIFCO USA’s commitment to fair compensation and transparency. The host/hostess role is ideal for individuals who thrive in dynamic environments, enjoy engaging with people, and are detail-oriented with a focus on delivering excellent customer service. In addition to direct guest interactions, hosts and hostesses also support operational efficiency by assisting with special seating needs, managing waiting lists during high volume times, and performing light cleaning duties to sustain a pleasant dining environment.
FIFCO USA values diversity and inclusion, providing equal opportunity employment without regard to race, color, religion, sex, age, genetics, national origin, disability, or veteran status. The company also participates in E-Verify and adheres to standard drug testing policies following a conditional offer of employment. Job applicants are reminded to be vigilant against fraudulent employment scams as FIFCO USA does not issue job offers through social media or private messaging.
The role of Host/Hostess at the Brew House is pivotal in shaping the customer experience. As the first point of contact, hosts and hostesses are tasked with providing an immediate warm and friendly greeting to guests, managing waitlists effectively, and ensuring guests are comfortably seated with menus presented in a professional and courteous manner. This position requires multitasking abilities such as taking to-go orders, answering questions about the menu, managing the floor plan, and maintaining cleanliness in the host area and surrounding spaces. Having a genuine passion for beer and knowledge about the company’s offerings is considered a plus, adding authenticity to interactions with guests.
This position is hourly and offers a base pay of $16.00 per hour, reflecting FIFCO USA’s commitment to fair compensation and transparency. The host/hostess role is ideal for individuals who thrive in dynamic environments, enjoy engaging with people, and are detail-oriented with a focus on delivering excellent customer service. In addition to direct guest interactions, hosts and hostesses also support operational efficiency by assisting with special seating needs, managing waiting lists during high volume times, and performing light cleaning duties to sustain a pleasant dining environment.
FIFCO USA values diversity and inclusion, providing equal opportunity employment without regard to race, color, religion, sex, age, genetics, national origin, disability, or veteran status. The company also participates in E-Verify and adheres to standard drug testing policies following a conditional offer of employment. Job applicants are reminded to be vigilant against fraudulent employment scams as FIFCO USA does not issue job offers through social media or private messaging.
Job Requirements
- High school diploma or equivalent
- Prior customer service experience
- Ability to operate and use computers and cash register
- Ability to lift and manage up to 20 lbs during various times throughout shift
Job Qualifications
- High school diploma or equivalent
- Prior customer service experience
- Ability to operate and use computers and cash register
- Ability to lift and manage up to 20 lbs during shift
- Excellent communication skills
- Ability to read, write, and determine wait time based on company procedure
- Excellent organizational skills and ability to multitask
- Knowledge of workplace safety procedures
- Impeccable reliability and attendance
Job Duties
- Provide a warm and friendly immediate greeting to guests at the door
- Seat guests and present clean menus professionally and quickly
- Take names on a waiting list and give quotes when tables are not immediately available
- Run the floor plan board and keep track of table status
- Answer phone calls and questions concerning the menu and restaurant
- Fill to-go orders and assist kitchen staff with assembling orders
- Maintain and organize the host area, retail store, foyer, front entrance, and restrooms throughout the shift
Job Criteria
Experience
No experience required
Job Location
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