General Runner

Marriott International is a globally recognized leader in the hospitality industry, renowned for its dedication to providing exceptional guest experiences across its vast portfolio of hotels and resorts. One of the distinguished brands under Marriott International is W Hotels, widely celebrated for its innovative approach to luxury and its mission to ignite curiosity and expand the horizons of its guests. W Hotels embodies a vibrant culture of originality, innovation, and a forward-thinking mindset that continuously redefines the norms of luxury hotel experiences worldwide. Joining W Hotels means becoming part of a dynamic global team that thrives on creativity, inclusivity, and a commitment to excellence in service and guest satisfaction.

Within this vibrant environment, the role of the Runner is integral to the seamless operations and overall guest experience at the hotel. Unlike traditional roles that merely involve moving items, the Runner position is centered on creating a memorable and unique experience for every guest. Runners provide essential support across multiple departments including housekeeping, engineering, banquets, restaurants, and the front office. Their responsibilities range from delivering items directly to guests in their rooms to assisting various hotel departments by ensuring they have necessary supplies and support exactly when needed. This level of coordination and responsiveness is critical to maintaining the high standards and smooth functioning of the hotel.

The Runner role is physically active and requires individuals to be mobile and agile throughout their shifts, standing, sitting, or walking for extended periods, and navigating through confined or elevated spaces safely and efficiently. Runners are expected to handle tasks that involve moving, lifting, and carrying objects weighing up to 55 pounds, alongside bending, twisting, pulling, and reaching overhead or below the knees. Attention to detail is important as Runners must visually verify information across different formats and ensure that all tools and equipment are inspected properly.

This position is foundational in assuring that the guest experience is enhanced at every touchpoint by providing timely service and support. Runners operate with the utmost professionalism, adherence to company policies, confidentiality, and a commitment to maintaining a safe workplace environment. Personal appearance and communication skills are also emphasized to align with the brand’s luxury standards and to foster a warm and welcoming atmosphere for guests.

The employment type for this position is typically full-time or part-time based on the hotel’s operational needs, and while it may not require prior experience or supervisory background, the role provides a fantastic opportunity for individuals looking to start or grow their careers in the hospitality sector. Marriott International values diversity and inclusion, ensuring equal opportunity employment and fostering a workplace that celebrates the unique backgrounds and talents of its associates. Benefits and growth opportunities make this role an attractive starting point for anyone passionate about delivering excellence in a unique and fast-paced hotel environment.