General Office Assistant 5-E7 (Receptionist) - Executive Office

The Michigan Department of Transportation (MDOT) is a premier government agency dedicated to providing efficient and effective transportation services across the state of Michigan. Renowned for its commitment to employee engagement and fostering a positive workplace environment, MDOT has been recognized nationally and internationally as a leading employer. It has earned accolades such as the North America Government Agency Employees Engagement Award and is consistently acknowledged by new graduates as a top state employer from 2021 through 2023. MDOT offers a variety of administrative and operational roles that contribute to the smooth functioning of the state's transportation infrastructure, emphasizing professionalism, confidentiality, and customer service excellence.

The General Office Assistant position at MDOT serves as the frontline representative of the department, primarily managing the general and informational telephone lines and acting as the initial point of contact for visitors. This role plays a crucial role in facilitating communication within the department by screening phone calls and routing them to the appropriate personnel. The incumbent provides directional guidance to visitors, ensuring they navigate the office efficiently and with ease. Handling politically sensitive phone calls and managing confidential materials are essential aspects of this position, underscoring the need for discretion and sound judgment.

Beyond the reception duties, the General Office Assistant is responsible for processing incoming mail, including opening, distributing, and logging the Director's correspondence within the Customer Relations Management (CRM) system. Timekeeping and scheduling meetings and conference rooms are also significant facets of this role, requiring strong organizational skills and attention to detail. The individual is tasked with troubleshooting and maintaining the department's multi-functional office machines, including copiers, printers, scanners, and fax machines, ensuring operational continuity.

This position additionally supports the Executive Assistants to the Department Executive Team (DET) by offering basic administrative assistance as required. The role demands possession of a valid driver's license to perform routine maintenance on office fleet vehicles, highlighting a need for responsibility beyond typical office tasks.

The salary for this position is structured in a tiered range from entry-level (5) to experienced (E7), with compensation dependent on education, experience, and proficiency level. This allows candidates to be evaluated and placed at an appropriate compensation band that reflects their qualifications and skills. MDOT values continuous improvement and offers comprehensive benefits, making it a desirable employer for those seeking long-term career growth within the public sector.

Overall, the General Office Assistant role with MDOT is ideal for detail-oriented professionals who excel in multitasking, customer service, and confidential administrative support. This position provides an opportunity to work within a well-respected government entity dedicated to public service, offering a stable employment environment with competitive benefits and opportunities for professional development.