General Manager/Store Leader

Gregorys Coffee is a family-owned coffee company dedicated to putting people first and creating an exceptional experience for every guest who walks through their doors. Founded on principles of community, quality, and care, Gregorys Coffee aims to foster a welcoming environment that feels like a second home to both customers and employees. With multiple locations in bustling urban areas, Gregorys Coffee has cultivated a loyal customer base known as "Gregulars" who regularly seek the high-quality coffee, delicious food, and warm, inviting service that the company is known for. The company highly values its team members, particularly baristas and leaders, who embody its mission of making every day special.

Joining Gregorys Coffee means becoming an integral part of a vibrant community focused on delivering 5-star service and superior products. Gregorys is committed to the development and growth of its employees, offering opportunities for career advancement through coaching, mentoring, and continuous education. The company culture thrives on collaboration, respect, and shared passion for coffee and customer experience.

The role of the Store Leader at Gregorys Coffee is pivotal to maintaining the company's high standards of quality, service, and store cleanliness. This employed position requires overseeing all daily operations of a single store, including managing staff, handling financial aspects, and ensuring compliance with health and safety standards. The Store Leader serves as a key cultural ambassador, demonstrating leadership by example and fostering a positive and productive work environment.

The Store Leader's responsibilities include onboarding and developing team members, upholding operational and service standards, and managing HR functions such as employee compliance and issue resolution. They play an active role in daily store activities, from leading by example during service to overseeing inventory control and cash handling. With a strong emphasis on people development, operational excellence, and guest satisfaction, this role demands a hands-on leader who is adaptable and focused on both the immediate and strategic needs of the store.

Additionally, the Store Leader acts as the primary point of contact for customer service concerns and community engagement initiatives, ensuring that every guest interaction reflects Gregorys Coffee’s commitment to exceptional experiences. They must be proactive in responding to feedback, managing employee schedules efficiently, and operating within budgetary constraints. The position requires flexibility in working hours, including early mornings, nights, weekends, and holidays, to meet business needs.

This opportunity is ideal for individuals passionate about coffee, customer service, and people leadership, offering a rewarding career path within a company that values its people and its community. If you are ready to lead a dynamic team, drive operational success, and contribute to the warm culture of Gregorys Coffee, this role is a perfect fit for you.