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General Manager/Assistant General Manager

Job Overview

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Employment Type

Full-time
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Work Schedule

Flexible
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Benefits

Paid vacation
Bonus incentive program
401k plan with company match
education assistance program
Medical Coverage
dental coverage
vision coverage
flexible spending accounts
short and long-term disability insurance
life and accident insurance
Service awards

Job Description

McDonald's is a globally recognized fast-food restaurant chain known for its commitment to quality, service, and cleanliness. Founded in 1940, McDonald's has grown to become one of the largest and most successful quick service restaurant brands worldwide, serving millions of customers daily. The company's dedication to customer satisfaction and operational excellence has set industry standards, making it a leader in the hospitality and food service sectors. McDonald's offers a range of career opportunities, fostering growth and development for individuals passionate about delivering exceptional food and service.

The General Manager role at McDonald's is a critical leadership position responsible for overseeing the daily operations of a high-volume restaurant. This role demands a dynamic individual who can manage a profitable establishment while upholding the brand's strict standards of quality, service, and cleanliness. The General Manager sets strategic goals in collaboration with leadership and implements plans to achieve these objectives. This position requires strong leadership skills to guide a team of Department Managers, ensuring all departments meet their targets and operate efficiently.

A General Manager must be adept at coaching and developing department leaders, promoting a collaborative and motivated team environment. They also play a key role in hiring and nurturing talent, ensuring the restaurant is staffed with capable leaders for sustained success. Ideal candidates typically have previous experience managing high-volume fast food locations, with a background in quick service restaurants, hospitality, or retail. McDonald's values experience, but equally emphasizes strong leadership, operational proficiency, and customer service excellence.

This employment opportunity is suited for individuals aged 18 and older who are ready to take on a challenging and rewarding managerial role. McDonald's supports its General Managers not only with competitive pay but also with a comprehensive benefits package. Benefits include paid vacation, a generous bonus incentive program, a 401k plan with company match, and educational opportunities through Archways to Opportunity. Additional healthcare benefits such as medical, dental, and vision coverage, flexible spending accounts, and various insurance options add to the overall compensation.

Working as a General Manager at McDonald's also means being part of a team that values community and professional growth, supported by service awards and ongoing development programs. This role requires a commitment to maintaining the brand's high standards every day while managing the complexities of a busy restaurant environment. Candidates should understand that they are applying to work for an independent franchisee of McDonald's, which is responsible for employment decisions and operations. This distinction is important as it clarifies the relationship between McDonald's USA corporate and the franchise-operated restaurant. The General Manager must be prepared to adhere to the franchise's policies and practices while delivering the world-class McDonald's experience.

Joining McDonald's as a General Manager offers a unique opportunity to lead a team in a fast-paced and rewarding industry. With extensive support, benefits, and a clear path for career advancement, candidates can grow professionally while contributing to a globally esteemed brand. This role is essential for ensuring that each customer enjoys a consistent and excellent dining experience, reinforcing McDonald's position as a leader in the quick service restaurant market.

Job Requirements

  • 5+ years of management experience
  • 5+ years of customer service experience
  • previous McDonald’s General Manager or Assistant General Manager experience highly preferred
  • must be 18 years or older

Job Qualifications

  • previous General Manager experience running high volume locations
  • background in quick service restaurants, hospitality or retail
  • strong leadership skills
  • excellent customer service abilities
  • ability to set and achieve operational goals
  • effective team management and coaching skills

Job Duties

  • running a profitable restaurant
  • ensuring the restaurant meets McDonald’s standards of quality, service, and cleanliness
  • setting restaurant goals and creating plans to achieve them
  • leading a team of Department Managers
  • coaching and directing Department Managers to improve performance
  • hiring and developing Department and Shift Managers
  • overseeing daily restaurant operations

Job Criteria

Experience

Expert Level (7+ years)


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