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General Manager - Wingstop

Job Overview

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Compensation

Salary
Range $52,000.00 - $58,000.00
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Work Schedule

Flexible
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Benefits

Bonuses for all employees
PTO
Frequent pay increases
Advancement opportunities
Tuition Reimbursement
flexible schedule
Employee Discounts

Job Description

Our company is a respected leader in the fast-paced food service industry, known for delivering high-quality dining experiences through a commitment to excellence, customer satisfaction, and employee development. We operate a chain of restaurants that emphasize not only exceptional guest service but also efficient management practices, quality food products, and a safe, welcoming environment for both customers and staff. Our brand has established a solid reputation for consistency and innovation in our operations, striving continually to provide an outstanding culture for our employees and guests alike.

We are currently seeking an experienced and dedicated Manager to join our team. This role is pivotal in maintaining the high standards of our operations by overseeing daily managerial activities, ensuring compliance with company policies, and driving team performance. The Manager will supervise other managers and staff to guarantee adherence to proper procedures for opening and closing, order accuracy, and excellent guest service. A significant part of the role involves inventory control, managing labor costs, and handling customer concerns with professionalism and a problem-solving approach. This position requires effective leadership to foster a positive, professional, and safe work environment while also contributing to the development and training of in-store managers. The Manager will work closely with the District Manager to coach and evaluate team members, manage schedules, and uphold sanitation and legal standards throughout the facility. This role provides a unique opportunity for individuals who are passionate about restaurant management and team leadership to grow within a dynamic and supportive company environment. The employment type for this position is full-time, offering numerous benefits such as bonuses, paid time off, tuition reimbursement, flexible scheduling, and advancement opportunities. The salary is competitive within the industry and commensurate with experience and qualifications.

Job Requirements

  • Experience with POS systems and cash registers
  • Basic computer knowledge
  • Good math skills
  • Excellent communication skills
  • Ability to effectively resolve complaints
  • Manager certificate is a plus

Job Qualifications

  • Experience with POS systems and cash registers
  • Basic computer knowledge
  • Good math skills
  • Excellent communication skills
  • Ability to effectively resolve complaints
  • Manager certificate is a plus

Job Duties

  • Supervising that managers are using correct opening/closing procedures and are adhering to company and labor policies during their time with the managers
  • Oversee that the Managers and staff members are committing to their goal of order accuracy and exceptional guest service
  • Supervise and control managers daily and weekly inventory as well as chicken counts and waste
  • Ensure the management team controls their staff to ensure a professional, safe and orderly work environment
  • Making sure the managers deal with any customer complaint in the correct fashion and takes over if the problem is unable to come to a resolution
  • Help fill in a position while daily/weekly cleaning schedules are met so the other manager on duty can delegate work out to the crew
  • Responsible for making weekly schedules and ensuring your labor goal is met
  • Responsible for labor percentages
  • Responsible for ensuring daily inventory is completed on all shifts
  • Making sure all truck orders are being made appropriately to ensure it meets food cost goal
  • Responsible for taking of or approval of weekly inventory and ensures accurate record keeping with accurate cost of goods
  • Identifies and resolves issues with costs of goods discrepancies
  • Responsible for recruiting, orienting, training, assigning, scheduling team members
  • Responsible for all cash handling in store
  • Works with the District Manager to manage performance, including coaching, counseling, and disciplining team members
  • Clearly communicates job expectations to the staff, plans, monitors, and reviews performance of employees
  • plans and reviews compensation actions
  • enforces policies and procedures
  • Performs regular restaurant inspections to ensure the team is meeting standards
  • Responsible for providing a great culture and environment within the staff
  • Responsible for correcting service issues with grace, courtesy and with the goal of cultivating happy, returning customers
  • Maintains safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures
  • proper safety procedures, to include, but not limited to injury reporting, conducting meetings, equipment maintenance, etc., complying with health and legal regulations and maintaining security systems
  • Responsible for the development of all in store managers

Job Criteria

Experience

Mid Level (3-7 years)


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