General Manager - Wilmington

Vicious Biscuit, founded in 2018 in Mount Pleasant, South Carolina, has rapidly established itself as a beloved restaurant brand with a cult following that began with lines out the door in its early days. What started as a passion project fueled by biscuit addiction has grown into a multi-state restaurant presence, spanning South Carolina, North Carolina, Florida, Ohio, Indiana, Louisiana, and Mississippi, with plans for further expansion. Each Vicious Biscuit location offers a vibrant, family-friendly atmosphere that combines Southern hospitality with bold flavors and innovative comfort food. The company puts a strong emphasis on community, hospitality, servant leadership, growth, and accountability, creating not just places to eat but places where people thrive both personally and professionally.

As a member of the Vicious Biscuit team, employees are welcomed into a culture where families and friends gather and warmth and genuine care are top priorities. The company encourages authenticity in hospitality and fosters leadership built on selflessness and a commitment to serving others. Employees are supported in their professional growth with a continuous improvement mindset, emphasizing daily progress and ownership. Vicious Biscuit is dedicated to maintaining high operational standards while nurturing positive relationships within the team and with guests.

The General Manager role at Vicious Biscuit is a key leadership position responsible for overseeing the full spectrum of restaurant operations. This includes managing staffing, operations, inventory, and customer service to ensure the restaurant meets its business goals in profitability and service quality. Operating seven days a week on a single shift, the restaurant supports a balanced quality of life for its team members while aiming to deliver an exceptional dining experience. The General Manager supervises a team of 15 or more employees per shift and is involved in all strategic and day-to-day decisions impacting restaurant performance. Responsibilities include labor and cost management, ensuring adherence to food safety and sanitation protocols, and maintaining exceptional hospitality standards.

In this role, the General Manager handles financial transactions and administrative duties, oversees supply ordering and inventory control, and enforces company policies and compliance with legal regulations. They also lead community engagement initiatives and local marketing efforts to foster strong neighborhood connections. Maintaining ServSafe certification and implementing security protocols are vital to the position, as is continuously improving customer satisfaction by addressing feedback and resolving complaints.

With a preference for candidates holding a college degree or equivalent experience, the ideal General Manager will demonstrate proficiency in point-of-sale systems, strong communication and leadership skills, and a deep understanding of restaurant operations including food preparation, purchasing, sanitation, security, and personnel management. The role requires the ability to foster a positive, cooperative workplace culture aligned with Vicious Biscuit's hospitality mission. Typical work hours average 45 per week with flexible scheduling to cover operational needs and emergencies. The position also demands physical capability to perform restaurant duties, including lifting up to 30 pounds and operating kitchen and office equipment.

At Vicious Biscuit, the General Manager is not only an operational leader but also a community builder and brand ambassador. This role offers an opportunity to lead a dynamic team in a fast-growing company that values servant leadership, continuous growth, and a commitment to hospitality excellence. The role also provides competitive benefits including flexible scheduling, employee discounts, bonus opportunities, paid time off, and comprehensive health plans. If you are passionate about hospitality and keen to grow with a company dedicated to its people and product, Vicious Biscuit provides an inspiring career path in a vibrant, supportive environment.