Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
performance bonuses
retirement savings plan
Job Description
The hiring establishment is a dynamic quick-service restaurant (QSR) operating within a competitive and fast-paced food industry. This restaurant is dedicated to delivering high-quality food products and exceptional customer service while maintaining operational excellence and adhering to established brand standards set by both the owner and franchisor. The company operates under a robust system of performance guidelines and is committed to fostering a positive working environment that promotes teamwork, employee development, and continuous improvement. Known for its strong brand recognition and loyal customer base, this restaurant plays a vital role in its local community by engaging in partnerships with local organizations such as chambers of commerce and schools to drive sales growth and enhance community presence.
The role of the Restaurant General Manager is pivotal to the success and smooth operation of this establishment. This leadership position requires oversight of the entire restaurant's operations, including financial performance, product production, inventory control, personnel management, sales strategies, and marketing efforts. Employing this position entails accountability for operating the restaurant within the strict operational guidelines established by the owner and franchisor, ensuring consistency and quality across all customer touchpoints.
The General Manager is responsible for implementing and maintaining all PRIDE systems and routines, which are critical to day-to-day operations, ensuring that the restaurant consistently meets and exceeds company standards for service and cleanliness. This role includes direct engagement with guest service to guarantee satisfactory experiences and prompt resolution of customer complaints, thereby sustaining customer loyalty and the restaurant's reputation.
A significant part of the General Manager's responsibilities revolves around staff development—hiring, training, and mentoring assistant managers and hourly employees. This involves conducting orientations, providing ongoing feedback, setting clear performance expectations, and managing formal performance evaluations. The General Manager must ensure effective scheduling, aligning staffing levels appropriately with varying sales volumes and operational needs across all shifts. Moreover, managing the restaurant’s profit and loss (P & L) statement is essential to optimize profits, demanding expertise in controlling costs of goods sold (COGS), labor expenses, and other controllable semi-fixed costs.
Additionally, this role encompasses strategic collaboration with District Managers (DM) to develop and execute game plans aimed at meeting or surpassing sales and profitability goals. Establishing cooperative relationships with local business groups and the community is also crucial to foster sales growth and elevate the restaurant’s market position. The General Manager fosters a positive working atmosphere that maximizes employee morale, productivity, and efficiency, which is instrumental in maintaining high operational standards and overall business success.
This is a full-time position suitable for candidates with a strong background in restaurant management, especially within the quick-service restaurant sector. The role demands a hands-on leader capable of performing under pressure in a fast-paced, high-volume setting while maintaining exceptional customer service and staff relations. Physical requirements include the ability to stand for long periods, tolerate different temperature ranges, and lift items up to 50 pounds. Candidates who are detail-oriented, proactive, and possess excellent interpersonal skills will thrive in this impactful leadership role. This opportunity offers the chance to be part of an established brand with ongoing potential for growth and professional advancement.
The role of the Restaurant General Manager is pivotal to the success and smooth operation of this establishment. This leadership position requires oversight of the entire restaurant's operations, including financial performance, product production, inventory control, personnel management, sales strategies, and marketing efforts. Employing this position entails accountability for operating the restaurant within the strict operational guidelines established by the owner and franchisor, ensuring consistency and quality across all customer touchpoints.
The General Manager is responsible for implementing and maintaining all PRIDE systems and routines, which are critical to day-to-day operations, ensuring that the restaurant consistently meets and exceeds company standards for service and cleanliness. This role includes direct engagement with guest service to guarantee satisfactory experiences and prompt resolution of customer complaints, thereby sustaining customer loyalty and the restaurant's reputation.
A significant part of the General Manager's responsibilities revolves around staff development—hiring, training, and mentoring assistant managers and hourly employees. This involves conducting orientations, providing ongoing feedback, setting clear performance expectations, and managing formal performance evaluations. The General Manager must ensure effective scheduling, aligning staffing levels appropriately with varying sales volumes and operational needs across all shifts. Moreover, managing the restaurant’s profit and loss (P & L) statement is essential to optimize profits, demanding expertise in controlling costs of goods sold (COGS), labor expenses, and other controllable semi-fixed costs.
Additionally, this role encompasses strategic collaboration with District Managers (DM) to develop and execute game plans aimed at meeting or surpassing sales and profitability goals. Establishing cooperative relationships with local business groups and the community is also crucial to foster sales growth and elevate the restaurant’s market position. The General Manager fosters a positive working atmosphere that maximizes employee morale, productivity, and efficiency, which is instrumental in maintaining high operational standards and overall business success.
This is a full-time position suitable for candidates with a strong background in restaurant management, especially within the quick-service restaurant sector. The role demands a hands-on leader capable of performing under pressure in a fast-paced, high-volume setting while maintaining exceptional customer service and staff relations. Physical requirements include the ability to stand for long periods, tolerate different temperature ranges, and lift items up to 50 pounds. Candidates who are detail-oriented, proactive, and possess excellent interpersonal skills will thrive in this impactful leadership role. This opportunity offers the chance to be part of an established brand with ongoing potential for growth and professional advancement.
Job Requirements
- High school diploma or equivalent required
- Three to five years of restaurant management experience preferred
- QSR experience strongly preferred
- Proven track record in management of COGS and labor
- Must have excellent customer service and employee relations skills
- Must be detail oriented with the capability to oversee all aspects of the business and multiple areas simultaneously in a fast-paced environment
- Must be able to perform under pressure in a high volume restaurant, including moving and responding quickly for long periods of time
- Must be able to work in and out of different temperature ranges
- Must be able to stand for long periods of time
- Must be able to lift up to 50 pounds
- Must have excellent customer service skills and exhibit good manners, proper personal hygiene, positive attitude and promptness
Job Qualifications
- Three to five years of restaurant management experience preferred
- QSR experience strongly preferred
- Proven track record in management of COGS and labor
- Excellent customer service and employee relations skills
- Detail oriented with capability to oversee all aspects of the business and multiple areas simultaneously in a fast-paced environment
- Ability to perform under pressure in a high volume restaurant
- Good manners, proper personal hygiene, positive attitude and promptness
Job Duties
- Oversees and manages all areas of restaurant and makes final decisions on matters of importance
- Ensures that all PRIDE systems and routines are incorporated into the day-to-day operations of the restaurant
- Responsible for the development and achievement of the restaurant's game plan by working with their DM
- Ensures guest service in all areas meets company standards
- Responds to customer complaints, taking prompt and appropriate action to resolve problems and to ensure customer satisfaction is maintained
- Works with local chamber and schools to increase restaurant sales
- Staffs, trains and develops assistant managers and hourly employees through orientations, ongoing feedback, the establishment of performance expectations and by conducting performance reviews
- Responsible for effective management schedules and ensures that restaurant is properly staffed for all day parts and sales volumes
- Manages restaurant P & L to optimize manageable profit, controls COGS, Labor, and Controllables (semi-fixed expenses)
- Performs other duties and responsibilities as requested by DM
- Manages the entire operation of the restaurant through the development and growth of staff, sales and profitability to meet goals established in location's game plan
- Ensures the restaurant is in accordance with established company standards, policies and procedures
- Assists in the success of the restaurant by ensuring guest satisfaction through adhering to company standards for quality, value, service and cleanliness
- Maintains a positive working relationship with all restaurant team members to foster and promote a cooperative and pleasant working climate which will be conducive to maximize employee morale, productivity and efficiency
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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