General Manager - West Coast Region

Hoboken, NJ, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $120,000.00 - $220,000.00

Work Schedule

Standard Hours

Benefits

competitive salary

Health Insurance

Paid Time Off

401(k)

Career development opportunities

Employee Discounts

Equal opportunity employer

Job Description

EOS Hospitality is a dynamic and rapidly expanding hospitality management company that operates a diverse portfolio of properties along the West Coast of the United States, ranging from California to Texas. Their brand encompasses a variety of independent and branded hotels, including well-known names like Marriott and Hilton. Known for their commitment to excellence and guest satisfaction, EOS Hospitality is a prominent player in the hotel and resort industry, striving to provide outstanding experiences to their guests while fostering career growth for their team members. As part of their expansion and future growth plans, EOS Hospitality is seeking a highly skilled and experienced General Manager to join their property leadership team. This opportunity represents a strategic role at one of their West Coast properties, where the candidate will have the chance to lead a prestigious hotel or resort within their portfolio.

The General Manager position at EOS Hospitality entails broad responsibilities within the hotel environment. This leadership role focuses on the development, training, and selection of key leadership personnel, ensuring the hotel staff’s performance meets high standards across all service functions. The role requires the ability to interact personally with guests, resolve guest issues efficiently, and maintain effective communication across diverse departments within the resort. Achieving profitability goals is a critical aspect of this role, requiring the General Manager to oversee all operations and financial aspects to meet or exceed budgetary objectives.

Key functions include leading and supporting all departments, maintaining compliance with corporate policies and federal, state, and local law, and continuously improving service standards to enhance guest satisfaction. The General Manager will develop strategies that optimize operational efficiency, including cost reduction and revenue enhancement measures. In partnership with the revenue management team, the General Manager manages seasonal demand strategies, addressing market changes proactively to maximize occupancy and revenue. Guest relations are a priority with an emphasis on ensuring satisfactory service recovery and responding promptly and professionally to any complaints or concerns.

Additionally, the General Manager supervises the overall maintenance and appearance of the facility, working closely with the Director of Engineering. They enforce standards rigorously and ensure all departments adhere to established procedures and policies, thereby upholding the brand’s reputation for excellence. The role demands exceptional leadership skills, revenue management expertise, and a hands-on approach to daily resort operations. The salary range for this position is competitive, ranging between $120,000 and $220,000 annually, dependent on geographic location and experience. Employing a General Manager with a strong background in hotel and resort management will help EOS Hospitality continue to deliver exceptional services across their growing portfolio while fostering employee and guest satisfaction simultaneously.

Job Requirements

Minimum of ten years of management experience in resorts or hotels
Bachelor’s degree
Strong prior experience in sales and marketing and food & beverage preferred
Excellent communication skills both verbal and written
Good computer and budget analysis skills
Ability to work in an ever-changing environment providing guidance and support
Hotel management experience of 8 - 10 years

Job Qualifications

Minimum of ten years of management experience in resorts or hotels
Independent and branded hotel experience (limited and full service) preferred
Strong prior experience in sales and marketing and food & beverage preferred
Bachelor’s degree required
Excellent communication skills, both verbal and written
Good computer and budget analysis skills
Ability to maneuver within an ever-changing environment providing guidance and support to management and staff

Job Duties

Leading and supporting all departments within the resort to ensure all policies and procedures and standards are being met
Interacting positively with guests promoting the features and amenities of the resort
Monitoring all aspects of the hotel operation and rectifying any deficiencies with respective personnel
Maintaining profitability of each department
Evaluating cost effectiveness of all aspects of the operation
Developing cost savings and profit enhancing measures across the resort
Providing support to the executive committee and leadership group
Manage the overall seasonal demand strategy in partnership with the hotel’s revenue team
Establish and implement appropriate service recovery guidelines in order to ensure complete guest satisfaction
Respond to guest complaints or concerns in a prompt and professional manner
Ensure the effective operation of the hotel through the direct supervision of the operations leadership team
Manage the appearance, condition, and preventive maintenance of the physical hotel through the direct supervision of the Director of Engineering
Enforce hotel standards, policies, and procedures are in place within the hotel departments
Ensure compliance with federal, state and local laws
Perform other duties as assigned