
Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Day Shifts
Benefits
Health Insurance
Paid Time Off
Dental Insurance
Retirement Plan
Employee Discounts
flexible schedule
Career development opportunities
Job Description
The General Manager position is a pivotal leadership role within the restaurant industry, often regarded as the most influential individual in determining the overall performance and success of a restaurant. This role is essential within a restaurant operation as the General Manager oversees all facets of daily restaurant activities, ensuring that the establishment achieves company goals and adheres to high standards for food quality, safety, staffing, customer service, cleanliness, cost controls, and facilities maintenance. The company hiring for this role is a reputable restaurant organization that prioritizes operational excellence and a strong, positive workplace culture. This organization is dedicated to maintaining exceptional standards among its leadership team, which includes assistant managers, shift managers, and crew members, all working under the strategic direction of district managers and higher supervisors.
As the General Manager, you will lead a team that collectively ensures smooth operation and a pleasant customer experience. This role demands a proactive mindset and a hands-on approach to managing the restaurant environment. You will be responsible for recruiting, training, and developing staff, maintaining impeccable store cleanliness, overseeing food preparation, managing inventory and cost controls, handling administrative tasks such as scheduling and ordering, and resolving any customer complaints in a professional manner. Your leadership sets the tone for the restaurant's culture, influencing morale, productivity, and service quality. This position requires a strong commitment to safety and compliance with company policies and legal regulations.
The General Manager is expected to function as both a leader and mentor, fostering a professional and respectful environment. Through effective communication and team management, you will organize shifts, provide ongoing training to enhance employee skills, enforce food safety protocols, and ensure a high standard of service delivery. Additionally, you will be accountable for managing cash procedures, securing restaurant assets, and ensuring all processes align with company directives and quality standards.
This full-time position offers the chance to significantly impact the business by enhancing operational efficiencies and elevating customer satisfaction levels. With a competitive salary and the opportunity for career advancement within the restaurant industry, the General Manager role is both challenging and rewarding. It suits driven individuals with excellent interpersonal, organizational, and problem-solving skills who thrive in a dynamic, fast-paced environment. Experience in restaurant management and a high school diploma or equivalent is required. This position also demands a good driving record and access to a vehicle, as well as compliance with physical demands related to standing, lifting, and moving within the restaurant environment.
As the General Manager, you will lead a team that collectively ensures smooth operation and a pleasant customer experience. This role demands a proactive mindset and a hands-on approach to managing the restaurant environment. You will be responsible for recruiting, training, and developing staff, maintaining impeccable store cleanliness, overseeing food preparation, managing inventory and cost controls, handling administrative tasks such as scheduling and ordering, and resolving any customer complaints in a professional manner. Your leadership sets the tone for the restaurant's culture, influencing morale, productivity, and service quality. This position requires a strong commitment to safety and compliance with company policies and legal regulations.
The General Manager is expected to function as both a leader and mentor, fostering a professional and respectful environment. Through effective communication and team management, you will organize shifts, provide ongoing training to enhance employee skills, enforce food safety protocols, and ensure a high standard of service delivery. Additionally, you will be accountable for managing cash procedures, securing restaurant assets, and ensuring all processes align with company directives and quality standards.
This full-time position offers the chance to significantly impact the business by enhancing operational efficiencies and elevating customer satisfaction levels. With a competitive salary and the opportunity for career advancement within the restaurant industry, the General Manager role is both challenging and rewarding. It suits driven individuals with excellent interpersonal, organizational, and problem-solving skills who thrive in a dynamic, fast-paced environment. Experience in restaurant management and a high school diploma or equivalent is required. This position also demands a good driving record and access to a vehicle, as well as compliance with physical demands related to standing, lifting, and moving within the restaurant environment.
Job Requirements
- High school diploma or G.E.D.
- Managerial, supervisory, leadership, and customer service experience
- Driver’s license, a good driving record, and have access to a vehicle
- Must be 21 years or older
Job Qualifications
- Ability to read, analyze, create and interpret general business memos and documents
- Excellent written, verbal and group communication skills
- Ability to add, subtract, divide and use fractions, percentages, ratios, and convert units of measurement
- Strong problem solving and decision-making skills
- Ability to make good decisions and adapt to changing situations
- Good computer skills including being proficient in Word and Excel
- Ability to learn and use other software as required
- Managerial, supervisory, leadership, and customer service experience
- High school diploma or G.E.D.
- Driver’s license, a good driving record, and have access to a vehicle
- Must be 21 years or older
Job Duties
- Manage the activities and employees of a specific restaurant
- Direct all the members of subordinate staff and hold them accountable
- Recruit, interview, hire, promote, discipline, and terminate crew members and shift managers in accordance with company policies and procedures
- Supervise and help prepare food that meets or exceeds brand standards
- Resolve complaints from customers and report issues or incidents to supervisors
- Ensure the restaurant is opened and closed on time
- Maintain a clean restaurant that meets or exceeds company standards
- Ensure the restaurant is following proper cash procedures as outlined in the handbook
- Foster a safe working environment that complies with company policies, any applicable laws, and common sense
- Perform admin duties including building employee schedules, making food orders, counting inventory, performing food safety checks, entering maintenance requests
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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