General Manager (WC)

Thorntons LLC is a well-established convenience store chain that prides itself on delivering exceptional service and quality to its customers. Known for providing a fast, friendly, fresh, clean, and well-stocked shopping experience, Thorntons has built a reputation for excellence in the retail and food service industry. The company focuses on creating a welcoming environment for both guests and team members, fostering a culture of safety, teamwork, and continuous improvement. With a strong commitment to core values and the Plan to Win Strategy, Thorntons aims to achieve and surpass its business performance goals while maintaining a high standard of food safety and customer satisfaction.

The General Manager (GM) at Thorntons plays a crucial role in the successful operation of the store. This leadership position is responsible for managing all aspects of the business to ensure guests are delighted and business objectives are met. The GM oversees store operations to deliver a consistent guest and brand experience that supports the company’s performance targets and financial growth. The role demands strong leadership and management skills to maintain a staffed, stable, and scheduled work environment through effective training, coaching, and recognition of team members. The GM is also tasked with fostering a safety culture that aligns with Thorntons’ commitment to Believing in Zero, which emphasizes zero accidents and incidents.

In this position, the General Manager leads the execution of daily operational plans and ensures compliance with safety, food production, and quality standards. They manage financial performance by analyzing reports, controlling costs, tracking inventory, and making strategic decisions to improve profitability. Recruiting, hiring, and scheduling team members to ensure sufficient coverage is an essential part of the role, along with developing talent through career path guidance and coaching. The GM also plays a key role in resolving guest service issues by empowering team members and maintaining positive community relationships that enhance the brand.

Apart from operational duties, the General Manager maintains communication with team members and leadership to motivate and inspire actions consistent with Thorntons’ overall strategy. The role requires a strong commitment to customer service principles, financial acumen, and the ability to solve problems effectively. Thorntons values individuals who lead by example, demonstrate positivity under pressure, and foster teamwork and collaboration.

This is a full-time position that demands regular and predictable in-person attendance. Considering the physical demands of the role, such as standing for long periods, lifting heavy items, and exposure to various working conditions, candidates must be physically capable and willing to meet these requirements. The company offers a comprehensive benefits package, including medical, dental, vision, 401k matching, vacation, sick leave, life insurance, and additional perks such as free beverages and meals during shifts. This position is ideal for experienced retail or food and beverage managers seeking to drive success in a dynamic and supportive work environment.