General Manager - Tucker's Onion Burgers (Woodland Hills)

Tucker's is a beloved restaurant brand renowned for its signature onion burgers, deeply rooted in the Tulsa community with a strong commitment to delivering exceptional hospitality and quality culinary experiences. Originating with one location that has become a local favorite, Tucker's is now expanding with a new Tulsa location and seeking a General Manager to lead this exciting new chapter. This growth signifies not only a business expansion but a deeper connection with the Tulsa community, promising more opportunities to showcase Tucker's commitment to extreme hospitality, executional excellence, and culinary trust. As a company, Tucker's prides itself on creating a welcoming and energetic environment where team members and guests feel valued and supported, reflecting its core values of intentional service and outstanding guest experience.

The role of General Manager at Tucker's is a hands-on leadership position pivotal to the success of the store. This role requires someone who is not just a manager but a passionate leader and advocate for both their team and guests. The General Manager is responsible for fostering a positive and friendly store environment that embodies Tucker's values of extreme hospitality and operational excellence. Key to this is leading by example in training, guest service, product knowledge, and food and beverage quality. The General Manager ensures all team members are equipped, motivated, and inspired to deliver the highest standards, which includes adhering to safe and sanitary work practices.

This position demands a minimum of 5 years of combined practical and restaurant management experience, ideally complemented by coursework or a background in hospitality or restaurant management. The General Manager must have the ability to oversee smooth, efficient, and profitable store operations, including managing staffing, controlling costs, and analyzing daily business performance. They are entrusted with upholding federal, state, and local regulations relating to sanitation, safety, and labor, ensuring compliance at all levels.

A significant part of the General Manager's duties involves direct involvement in both front-of-house and back-of-house operations to maintain guest service standards and operational efficiency. The General Manager is also responsible for staff recruitment, development, and performance management, ensuring that every team member shares Tucker's passion for extreme hospitality. Building a positive workplace culture that encourages teamwork, recognition, and meaningful feedback is essential.

Service and hospitality are at the heart of Tucker's mission, and the General Manager plays a critical role in ensuring every guest receives fast, friendly, and personalized service. Developing relationships with customers through attentive and engaging service helps drive guest satisfaction and loyalty. The General Manager also deals proactively with guest concerns to resolve any issues promptly and constructively.

Operational excellence extends to maintaining the quality of food and beverage, ensuring recipes and procedures are followed, and that products meet quality assurance standards through regular tastings and staff education. The environment of the store must be maintained to high standards, including cleanliness, organization, stocking, and equipment maintenance, all while promoting a safe and sanitary workplace.

Overall, the General Manager position at Tucker's Tulsa location offers a dynamic and rewarding opportunity for a seasoned hospitality professional who thrives in a fast-paced and community-centered restaurant environment. This role not only focuses on operational leadership but also on being a cultural ambassador, inspiring and developing team members to uphold Tucker's values and provide outstanding guest experiences consistently.