General Manager - Torrance, CA

Petco Animal Supplies, Inc. is a leading pet specialty retailer that has proudly served the needs of pets and their parents for over 60 years. Known as "where the pets go," Petco provides everything essential for pets to live their best lives—from favorite meals and toys to trusted supplies and expert support from people who truly understand the pet-human bond because they live it daily. Employing more than 29,000 team members across over 1,500 Petco stores throughout the U.S., Mexico, and Puerto Rico, alongside 250+ Vetco Total Care hospitals, hundreds of preventive care clinics, and eight distribution centers, Petco's broad network reflects its deep commitment to enhancing the health and well-being of pets. Established in 1999, Petco Love furthers this mission by supporting thousands of local animal welfare groups and facilitating the adoption of around 7 million animals through in-store events.

The role of General Manager at Petco embodies the company's purpose by leading a high-performing Pet Care Center dedicated to prioritizing pets first, inspiring team members, delighting customers, and achieving robust business results. As the owner of your business, you will be accountable for people management, operational performance, and process excellence, serving as an exemplary model of leadership. This role demands a passion for pets and people combined with a strategic mindset to build engaged teams, drive profitable growth, and maintain the highest standards for animal care, safety, and customer experience.

As a General Manager, you will champion the health, safety, and humane treatment of all animals, ensuring strict adherence to Petco’s standards and policies. You will foster a welcoming and supportive environment where pets and pet parents feel genuinely cared for and valued. Leadership with integrity, transparency, and an unwavering commitment to doing right by pets will be a cornerstone of your daily approach.

Moreover, this position involves cultivating a vibrant, inclusive, and energized team that fully represents the Petco brand by delivering exceptional service. Your responsibilities include attracting, hiring, training, coaching, and developing diverse talent across all roles within the Pet Care Center, creating a culture of collaboration, engagement, and empowerment for growth. Leading by example through real-time coaching, celebrating successes, and enhancing the joy and meaning of work will be among your priorities.

Business ownership is integral to this role. You will drive sales growth, profitability, and operational excellence by analyzing financial and operational results, identifying opportunities, and executing decisive actions to optimize performance. Efficient management of labor, payroll, and expenses to maximize productivity and results will be essential. In addition, you will oversee merchandising, inventory, and operational processes to align with brand and safety standards while playing an active role in the community through local events, adoption initiatives, and partnerships that amplify Petco's positive impact.

The General Manager is also responsible for developing a strong leadership pipeline and succession plan within their team, managing performance, promoting continuous learning and career development, and fostering a teamwork-oriented and inclusive culture. Meeting or exceeding sales, profitability, and operational goals using Petco’s tools and insights will reflect your effectiveness.

Your work environment will primarily be the Pet Care Center retail setting, requiring regular presence on the sales floor to lead by example and engage actively with partners, customers, and pets. The role involves physical activities such as standing, walking, bending, reaching, lifting up to 50 pounds, and working in close proximity to animals, potentially exposing you to animal dander, odors, noises, and cleaning chemicals. Flexibility in work hours, including evenings, weekends, and holidays, will be needed to support center operations.

Petco fosters a purpose-driven workplace culture valuing authenticity, inclusion, and teamwork. The company provides meaningful growth opportunities via development programs and career pathways. This role offers the chance to truly lead, own, and shape your business each day, contributing to a safe, healthy environment where pets thrive, with a loyal customer base, a high-performing team, and a profitable Pet Care Center that embodies Petco’s values in action.

The pay range for this position is $36.00 to $59.50 per hour or salary, depending on experience, location, and regulatory requirements. Petco offers a comprehensive Total Rewards program including health and financial benefits, 401(k), incentives, and paid time off to support your wellbeing and future.