General Manager - Torrance, CA

Petco Animal Supplies, Inc. is a leading pet specialty retailer that has been serving pet parents and their beloved pets for over 60 years. With more than 1,500 stores across the United States, Mexico, and Puerto Rico, as well as over 250 Vetco Total Care hospitals and numerous preventive care clinics, Petco is committed to helping pets live their best lives. The company supports thousands of local animal welfare groups and has facilitated the adoption of approximately 7 million animals through in-store events. Petco embodies core values such as putting pets first, fostering fun and connection among pet lovers, and cultivating a unified team dedicated to the wellbeing of animals and their owners.

At Petco, employees are encouraged to bring their whole selves to work and grow within a culture that values authenticity, inclusion, and teamwork. The commitment to improving lives through pet care and customer service makes Petco a purpose-driven organization and an exciting workplace for those passionate about animals and retail leadership.

The role of General Manager at Petco is a full-time, in-store leadership position based at the Petco store located at 24413 Crenshaw Blvd., Ste 8, Torrance, CA 90505. This critical leadership role requires managing a high-performing Pet Care Center that prioritizes exceptional animal welfare, customer experience, team engagement, and business results. The General Manager acts as the owner of their business, accountable for people, performance, and processes. This role entails leading a collaborative and energized team, coaching partners to deliver superior service, driving profitable sales growth, and upholding Petco's rigorous standards of care and safety for animals.

A typical day involves being highly present on the store floor to inspire and guide partners, engage customers, and ensure the health and safety of animals in the care center. The General Manager also oversees operational and financial performance by managing budgets, labor, inventory, and merchandising to align with brand and safety standards. Additionally, they serve as ambassadors for Petco within the local community by organizing and participating in adoption events and partnerships that strengthen the company’s positive impact on pet welfare.

Petco provides a competitive hourly wage ranging from $36.00 to $59.50, depending on experience and location, coupled with a comprehensive Total Rewards package that includes health benefits, 401K, incentives, and paid time off. This dynamic leadership opportunity is ideal for individuals with a strong passion for pets and customer service, excellent communication and problem-solving skills, and prior management experience, preferably in retail. The General Manager role at Petco is not only about driving business success but also about creating a safe, welcoming environment where pets and pet parents thrive and feel genuinely cared for. This position requires physical activity related to handling animals and store operations and flexibility to work varied hours including nights, weekends, and holidays. Overall, joining Petco as a General Manager means joining a passionate team dedicated to making a real difference in the lives of pets and their families every day.