General Manager - The Ritz-Carlton Residences, The Woodlands

Marriott International is a leading global hospitality company renowned for its commitment to excellence and delivering unparalleled guest experiences. With a portfolio of award-winning properties worldwide, Marriott consistently sets the standard for luxury service and innovation. Among its distinguished brands is The Ritz-Carlton, a globally recognized leader in luxury hospitality, known for creating exceptional experiences that leave lasting impressions on guests. The Ritz-Carlton operates with an unwavering dedication to quality, service, and the personal development of its associates. The company fosters an inclusive and diverse work environment where employees are valued for their unique talents and backgrounds. Marriott International is an equal opportunity employer that celebrates culture, talent, and experience, ensuring a supportive and empowering workplace.

The Ritz-Carlton at The Woodlands, Texas, is seeking a highly skilled and experienced Management professional to join its Property Leadership team. This full-time role, based at the luxury condominium property located on Lake Woodlands Drive and Lake Ribbons Road, offers an attractive salary range of $174,000 to $238,350 per year, along with bonus eligibility and stock package benefits. Relocation assistance is also available for the right candidate.

In this pivotal position, the successful candidate will be entrusted with managing the luxury condominium facilities and all departments operating within the building. The role demands a focused approach to protecting and enhancing the investment value through superior care and efficient management of physical plant operations. Responsibilities include implementing high standards for life-safety, loss-prevention, unit owner identity, and privacy protection. The Manager will work closely with the Association shared services Directors across departments such as Loss Prevention, Human Resources, Accounting, and Housekeeping, fostering collaborative efforts to deliver exceptional service and operational results.

Key to this role is the development and execution of property-wide strategies aligned with the brand's business goals. The Manager will analyze owner engagement surveys, guest satisfaction results, and financial performance data to identify opportunities for improvement and drive operational excellence. Through effective leadership, the Manager will ensure compliance with policies, manage budget constraints, and produce timely reporting to the Board of Directors. Building strong relationships with owners, board members, employees, and the local community is essential to foster loyalty and a thriving residential environment.

The candidate will lead and inspire operations teams, emphasizing fairness, recognition, and commitment to excellence. Implementing ongoing training programs and promoting a service culture aligned with The Ritz-Carlton's Gold Standards will be a key responsibility. The Manager will also handle human resource activities, including performance reviews, employee communication, and adherence to disciplinary procedures, maintaining a motivated and high-performing team.

By joining The Ritz-Carlton at The Woodlands, the candidate will be part of an esteemed global brand that values creativity, thoughtfulness, and compassion. The role offers a rewarding career path marked by professional growth and the opportunity to contribute to a vibrant luxury residential community. With Marriott International’s vast resources and support, this position empowers individuals to be their best, delivering excellence in luxury property management and exceptional owner experiences.