General Manager - Tallahassee, FL

Petco is a leading pet specialty retailer dedicated to improving the lives of pets and their owners. With over 60 years of experience, Petco has become a trusted destination for pet parents seeking everything their pets need to live their best lives, from nutritious meals and engaging toys to trusted supplies and expert veterinary support. Boasting a robust team of over 29,000 employees, Petco operates more than 1,500 stores throughout the U.S., Mexico, and Puerto Rico, along with 250+ Vetco Total Care hospitals and hundreds of preventive care clinics. The company’s commitment to animal welfare extends beyond retail, having founded Petco Love in 1999 to support local animal welfare groups and facilitate the adoption of roughly 7 million animals nationwide.

The General Manager at Petco plays a vital leadership role in driving the mission to put pets first. This full-time position is responsible for overseeing a high-performing Pet Care Center that not only meets rigorous standards for animal health, safety, and care but also fosters a welcoming environment for pets and pet parents. The General Manager leads and inspires a diverse team, ensuring an exceptional customer experience while achieving strong business results through sales growth, operational excellence, and community engagement. This role requires a hands-on leader who models integrity, transparency, and a heartfelt passion for pets and people alike.

As the owner of the business, the General Manager is accountable for managing all aspects of store operations, from hiring and coaching staff to controlling labor and expenses. They are instrumental in building an inclusive, collaborative culture that celebrates success and promotes continuous learning and development. Operationally, the General Manager ensures compliance with Petco’s standards on merchandise presentation, inventory control, and loss prevention, maintaining a safe and clean environment for pets, customers, and associates.

The ideal candidate brings at least three years of management experience, preferably in retail, along with strong leadership and communication skills. They must demonstrate solid business acumen, a problem-solving mindset, and a genuine enthusiasm for delivering outstanding pet care and customer service. The role demands a physically active presence on the sales floor, engaging directly with customers, partners, and pets, and the ability to safely handle pets and merchandise.

Petco offers a purpose-driven work environment that values authenticity, inclusion, and teamwork. Employees benefit from structured development programs and clear career pathways to grow within the company. Joining Petco means becoming part of a passionate community dedicated to making a real difference in the lives of pets and their families, day by day.