General Manager - StudioRes by Marriott Centennial, CO

Centennial, CO, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $72,000.00 - $74,000.00

Work Schedule

Day Shifts

Weekend Shifts

Benefits

Competitive wages

Great working environment

employee recognition programs

Medical insurance

Dental Insurance

Vision Insurance

flexible spending accounts

Employer Paid Basic Life and AD&D Insurance

Employer Paid Long Term Disability

Optional employee paid voluntary benefits

short-term disability

Buy-Up Long-Term Disability

supplemental life insurance

Dependent Life Insurance

401(k) savings plan

Paid Time Off

Job Description

Common Oaks Lodging is a division of Concord Hospitality, a renowned hospitality management company known for its commitment to excellence and Associate First culture. Concord Hospitality operates a wide portfolio of hotels and lodging properties, emphasizing quality customer service, employee development, and innovation. With a focus on providing exceptional experiences to both guests and employees, Common Oaks Lodging represents the commitment to delivering top-tier hospitality services through its properties, including the StudioRes by Marriott in Centennial, Colorado.

The StudioRes by Marriott Centennial is seeking an experienced hotel leader to serve as the General Manager, responsible for overseeing all aspects of the hotel operations. This role is vital in ensuring that the property performs at the highest level across various operational areas, including revenue management, marketing strategies, guest satisfaction, and team development. As the primary strategic business leader, the successful candidate will manage the general property performance, sustain sales and marketing initiatives, and maintain profitability by driving revenue generation across all hotel departments.

The General Manager will act as a steward of the StudioRes brand culture, reinforcing the property’s commitment to excellence in guest service and associate engagement. This role supports the implementation of brand service strategies and initiatives, aiming to meet or exceed guest expectations consistently. The hotel leader will guide a team of passionate hospitality professionals, fostering a positive, productive, and engaging work environment. Key functions include managing property cleanliness and maintenance standards, coordinating labor budget flows, ensuring service standards are met, and preparing for quality assurance audits.

Additionally, this position requires strong leadership in developing sales strategies that leverage property amenities for additional revenue streams and enhancing the associate selling approach. The General Manager must be adept at reviewing and analyzing property financial and performance data, including P&L statements, accounting scorecards, and revenue management reports, to provide insightful updates to brand leadership and property owners. Participation in business reviews, conference calls, and performance evaluations for associates is also a critical component of this role.

The ideal candidate will bring at least three years of experience managing Marriott Full or Select Service Properties, preferably in an extended-stay setting, with demonstrated knowledge of revenue management. This position demands excellent organizational, communication, and leadership skills, with the ability to work well under pressure and solve problems effectively. With a salary of approximately $72,000 annually and full-time employment status, this opportunity offers a competitive wage and the chance to contribute to a well-established company known for investing in its associates.

Overall, joining the StudioRes by Marriott Centennial as its General Manager means becoming part of a thriving, supportive culture that values personal growth and work-life balance, while leading a winning team in a dynamic, service-driven environment. This role combines strategic management with hands-on leadership to drive business success and deliver memorable guest experiences in the Centennial market.

Job Requirements

Minimum three years related hospitality management experience required
Four-year degree highly preferred
Experience managing Marriott Full or Select Service Properties, extended stay preferred
Experience with revenue management
Professional communication skills, oral and written
Ability to supervise, motivate, and assist with disciplining employees
Experience assisting with hiring and training of new employees
Ability to work in a high-energy and demand environment
Strong organization and leadership skills
Demonstrated strong leadership skills and team player mentality
Ability to work well under pressure
Effective problem-solving skills
Ability to read and speak English and comprehend instructions, correspondence, and memos
Ability to write simple correspondence
Ability to present information effectively in one-on-one and small group situations
Ability to effectively communicate professionally with guests, associates, and supervisors
Conversational Spanish beneficial
Ability to travel locally and infrequently out of the city
Ability to work various shifts including day, evening, mornings, weekends, and Monday to Friday
Ability to work in outside weather conditions and wet/humid environments
Ability to occasionally work near moving mechanical parts and exposed to fumes or chemicals

Job Qualifications

Minimum three years related hospitality management experience
Four-year degree highly preferred
Experience managing Marriott Full or Select Service Properties
Experience with revenue management
Professional communication skills, oral and written
Ability to supervise, motivate, and assist with disciplining employees
Experience assisting with hiring and training of new employees
Ability to work in a high-energy and demand environment
Strong organization and leadership skills
Demonstrated strong leadership skills and team player mentality
Ability to work well under pressure
Effective problem-solving skills
Basic knowledge of computers and software including email, word processing, and spreadsheet software
Ability to organize multiple projects, manage and prioritize multiple tasks and meet deadlines
Ability to manage and direct a staff to perform daily job tasks

Job Duties

Verify that service programs are in place and executed against (e.g., Service So Memorable)
Provide timely, real-time feedback to management and hourly associates on service and operational standards, including feedback on even the smallest of service and operational details
Review and follow-up on property GSS scores and comments
Create and support clear lines of responsibility for management team, including coverage and oversight throughout the day
Walk the property to ensure public spaces, grounds, work and kitchen areas meet sanitation and cleanliness/maintenance standards
Manage the flow of labor between departments to support effective management of Labor Budget and achievement of profitability goals
Delegate responsibilities for operations and projects to appropriate level of associate
Prepare for QA audits (i.e., daily and pre-visit activities)
Understand and leverage sales and marketing advantages over competitor properties within market
Coach and reinforce associate selling strategies that take advantage of property amenities
Develop innovative means for capturing new streams of revenue through property amenities
Measure, analyze, and communicate property performance using a variety of financial/non-financial data including controllable costs, sales revenue, guest satisfaction, and associate engagement data
Manage on-property controllable costs associated with rooms, housekeeping, events, and food and beverage operations
Maintain Revenue Management Goals
Consolidate reports needed for period-end review (e.g., P&L, Accounting Scorecard, Banking Report and Statistics, PACE, credit card fraud report)
Review and work with appropriate revenue management reports (e.g., Demand Eye Chart, Benchmark Pricing Evaluator, Rate/Value Matrix, Smith Travel Research (STR) reports, etc.)
Keep brand leadership team, owners updated on property performance in the areas of financials, guest satisfaction, and associate engagement
Prepare and present reports for owners and above property leadership using financial/performance data
Conduct annual business reviews
Participate in ad hoc owner conference calls and respond appropriately to owner requests
Conduct performance review process for associates (including LPP/HPP, career plan form, development plans, associate information form, mid-year check-ins, 90-day check-ins for new associates, etc.)
Manage ongoing development of managers (e.g., one on one coaching, providing stretch assignments, etc.)
Cascade/Deliver training to associates (e.g., Service So Memorable Quarterly Recharge)
Conduct day to day Human Resource transactions to support needs of the property (e.g., compensation actions, initiation and approval of hiring requisitions, etc.)
Facilitate on property activities that communicate and reinforce Residence Inn culture with associates (e.g., Resolution Days, Culture Strength Survey, Culture Council participation, Daily Huddles, etc.)