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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $72,000.00 - $74,000.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Competitive wages
Great working environment
employee recognition programs
Medical insurance
Dental Insurance
Vision Insurance
flexible spending accounts
Employer Paid Basic Life and AD&D Insurance
Employer Paid Long Term Disability
Optional employee paid voluntary benefits
short-term disability
Buy-Up Long-Term Disability
supplemental life insurance
Dependent Life Insurance
401(k) savings plan
Paid Time Off
Job Description
Common Oaks Lodging is a division of Concord Hospitality, a renowned hospitality management company known for its commitment to excellence and Associate First culture. Concord Hospitality operates a wide portfolio of hotels and lodging properties, emphasizing quality customer service, employee development, and innovation. With a focus on providing exceptional experiences to both guests and employees, Common Oaks Lodging represents the commitment to delivering top-tier hospitality services through its properties, including the StudioRes by Marriott in Centennial, Colorado.
The StudioRes by Marriott Centennial is seeking an experienced hotel leader to serve as the General Manager, responsible for overseeing all a... Show More
The StudioRes by Marriott Centennial is seeking an experienced hotel leader to serve as the General Manager, responsible for overseeing all a... Show More
Job Requirements
- Minimum three years related hospitality management experience required
- Four-year degree highly preferred
- Experience managing Marriott Full or Select Service Properties, extended stay preferred
- Experience with revenue management
- Professional communication skills, oral and written
- Ability to supervise, motivate, and assist with disciplining employees
- Experience assisting with hiring and training of new employees
- Ability to work in a high-energy and demand environment
- Strong organization and leadership skills
- Demonstrated strong leadership skills and team player mentality
- Ability to work well under pressure
- Effective problem-solving skills
- Ability to read and speak English and comprehend instructions, correspondence, and memos
- Ability to write simple correspondence
- Ability to present information effectively in one-on-one and small group situations
- Ability to effectively communicate professionally with guests, associates, and supervisors
- Conversational Spanish beneficial
- Ability to travel locally and infrequently out of the city
- Ability to work various shifts including day, evening, mornings, weekends, and Monday to Friday
- Ability to work in outside weather conditions and wet/humid environments
- Ability to occasionally work near moving mechanical parts and exposed to fumes or chemicals
Job Qualifications
- Minimum three years related hospitality management experience
- Four-year degree highly preferred
- Experience managing Marriott Full or Select Service Properties
- Experience with revenue management
- Professional communication skills, oral and written
- Ability to supervise, motivate, and assist with disciplining employees
- Experience assisting with hiring and training of new employees
- Ability to work in a high-energy and demand environment
- Strong organization and leadership skills
- Demonstrated strong leadership skills and team player mentality
- Ability to work well under pressure
- Effective problem-solving skills
- Basic knowledge of computers and software including email, word processing, and spreadsheet software
- Ability to organize multiple projects, manage and prioritize multiple tasks and meet deadlines
- Ability to manage and direct a staff to perform daily job tasks
Job Duties
- Verify that service programs are in place and executed against (e.g., Service So Memorable)
- Provide timely, real-time feedback to management and hourly associates on service and operational standards, including feedback on even the smallest of service and operational details
- Review and follow-up on property GSS scores and comments
- Create and support clear lines of responsibility for management team, including coverage and oversight throughout the day
- Walk the property to ensure public spaces, grounds, work and kitchen areas meet sanitation and cleanliness/maintenance standards
- Manage the flow of labor between departments to support effective management of Labor Budget and achievement of profitability goals
- Delegate responsibilities for operations and projects to appropriate level of associate
- Prepare for QA audits (i.e., daily and pre-visit activities)
- Understand and leverage sales and marketing advantages over competitor properties within market
- Coach and reinforce associate selling strategies that take advantage of property amenities
- Develop innovative means for capturing new streams of revenue through property amenities
- Measure, analyze, and communicate property performance using a variety of financial/non-financial data including controllable costs, sales revenue, guest satisfaction, and associate engagement data
- Manage on-property controllable costs associated with rooms, housekeeping, events, and food and beverage operations
- Maintain Revenue Management Goals
- Consolidate reports needed for period-end review (e.g., P&L, Accounting Scorecard, Banking Report and Statistics, PACE, credit card fraud report)
- Review and work with appropriate revenue management reports (e.g., Demand Eye Chart, Benchmark Pricing Evaluator, Rate/Value Matrix, Smith Travel Research (STR) reports, etc.)
- Keep brand leadership team, owners updated on property performance in the areas of financials, guest satisfaction, and associate engagement
- Prepare and present reports for owners and above property leadership using financial/performance data
- Conduct annual business reviews
- Participate in ad hoc owner conference calls and respond appropriately to owner requests
- Conduct performance review process for associates (including LPP/HPP, career plan form, development plans, associate information form, mid-year check-ins, 90-day check-ins for new associates, etc.)
- Manage ongoing development of managers (e.g., one on one coaching, providing stretch assignments, etc.)
- Cascade/Deliver training to associates (e.g., Service So Memorable Quarterly Recharge)
- Conduct day to day Human Resource transactions to support needs of the property (e.g., compensation actions, initiation and approval of hiring requisitions, etc.)
- Facilitate on property activities that communicate and reinforce Residence Inn culture with associates (e.g., Resolution Days, Culture Strength Survey, Culture Council participation, Daily Huddles, etc.)
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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