General Manager - St. Louis, MO

Petco Animal Supplies, Inc. is a leading pet specialty retailer with over 60 years of experience dedicated to helping pets live their best lives. Known as "where the pets go," Petco provides a comprehensive range of products, services, and expert support across more than 1,500 stores in the United States, Mexico, and Puerto Rico, as well as through its Vetco Total Care hospitals and preventive care clinics. With a team of over 29,000 passionate partners, Petco nurtures the pet-human bond by offering trusted pet meals, toys, supplies, and personalized care options tailored to the unique needs of each pet and pet parent. Committed to animal welfare, Petco founded Petco Love in 1999, which has helped find homes for approximately 7 million animals through in-store adoption events and supports thousands of local animal welfare groups nationwide.

The role of General Manager at Petco is a dynamic and impactful leadership position within the Pet Care Center, focused on delivering exceptional care and experiences for pets and pet parents while driving strong business results. As a General Manager, you will be the owner of your store's operations, responsible for the people, performance, and processes that define the success of your Pet Care Center. This role demands a passion for pets and people, strong leadership skills, and a commitment to maintaining the highest standards of animal care, safety, and customer service.

You will lead a high-performing team that embodies Petco's core values: Pet First, Foster the Fun, and Let’s Go. These values emphasize protecting and empowering pets, connecting through a shared passion for pet parenthood, and owning your role within One Petco team to deliver results with authenticity and commitment. As General Manager, you will cultivate an environment where pets and their parents feel welcomed, supported, and cared for at every interaction. Leading with integrity, you will champion humane treatment, safety, and wellness for all animals in the care center.

Responsibilities include recruiting, developing, and retaining diverse talent to build an inclusive, engaged team that delivers excellent customer service and fosters a fun, collaborative workplace. You will manage business operations by analyzing financial performance, optimizing labor and expenses, executing merchandising and inventory policies, and ensuring operational excellence in security, store upkeep, and loss prevention. Your leadership will extend beyond the store, representing Petco in the community through local events, adoption efforts, and partnerships that reinforce Petco's positive impact.

Success in this role is measured by creating a safe, healthy environment for pets, a motivated and well-supported team, loyal and satisfied customers, and a profitable, well-run Pet Care Center that exemplifies Petco's values. The position requires flexibility to work evenings, weekends, and holidays, and physical capability to engage in a retail environment involving standing, walking, lifting, and interaction with animals.

Working at Petco offers purpose-driven work where you make a real difference, opportunities for professional growth through development programs and career pathways, and a culture that values authenticity, inclusion, and teamwork. As General Manager, you will have the chance to lead, own, and shape your business every day, contributing to a company that believes in the universal joys and challenges of pet parenthood and is proud to be a trusted partner in the lives of pets and people.