Job Overview
Employment Type
Full-time
Compensation
Salary
Range $48,100.00 - $71,900.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Career development programs
inclusive work culture
Job Description
Petco Animal Supplies, Inc. is a leading pet specialty retailer dedicated to helping pets live their best lives and supporting the pet people who love them. Established for over 60 years, Petco operates more than 1,500 stores across the U.S., Mexico, and Puerto Rico, alongside 250+ Vetco Total Care hospitals, hundreds of preventive care clinics, and eight distribution centers. Petco is recognized as a trusted partner in pet care, providing everything from favorite meals and toys to trusted supplies and expert support. The company embraces core values such as "Pet First - Protect & Empower," emphasizing the well-being and care of pets; "Foster the Fun - Connect & Bond," celebrating the joy of pet parenthood; and "Let's Go! Own & Commit," championing teamwork, authenticity, and success.
As a General Manager at Petco, you will lead a high-performing Pet Care Center that places pets at the forefront, inspires teams, delights customers, and drives profitable business performance. You will own your business’s overall success, accountable for people management, operations, and processes, serving as a role model for leadership excellence. This leadership role requires a passion for pets and people, with responsibilities including leading engaged teams, ensuring exceptional animal care and safety, and fostering outstanding customer experiences.
In this role, you will champion the health and humane care of animals, ensuring compliance with Petco standards and policies, while creating welcoming and supportive environments for pets and their parents. Your leadership will cultivate an inclusive, collaborative culture where team members feel engaged, supported, and empowered through ongoing coaching and development. Operational excellence will be a priority, managing financial performance, labor, payroll, inventory, and merchandising to boost growth and maintain safety and brand standards.
You will represent Petco as a community leader, driving local events, adoption initiatives, and partnerships to strengthen Petco’s social impact. Success in this position means maintaining a safe and healthy environment where pets thrive, building a high-performing team with strong retention, and cultivating loyal customers who trust and return to your Pet Care Center. This role operates primarily in a retail environment requiring regular on-floor presence, customer engagement, physical activity, flexible availability including evenings and weekends, and occasional travel.
Petco offers a purpose-driven workplace with meaningful growth opportunities through professional development programs and career pathways. The company fosters a culture valuing authenticity, inclusion, and teamwork, empowering General Managers to lead, own, and shape their business every day. Employment with Petco embraces diversity and equal opportunity. If you are passionate about pets, driven to lead teams to success, and committed to exceptional pet care and customer service, Petco is the place for you!
As a General Manager at Petco, you will lead a high-performing Pet Care Center that places pets at the forefront, inspires teams, delights customers, and drives profitable business performance. You will own your business’s overall success, accountable for people management, operations, and processes, serving as a role model for leadership excellence. This leadership role requires a passion for pets and people, with responsibilities including leading engaged teams, ensuring exceptional animal care and safety, and fostering outstanding customer experiences.
In this role, you will champion the health and humane care of animals, ensuring compliance with Petco standards and policies, while creating welcoming and supportive environments for pets and their parents. Your leadership will cultivate an inclusive, collaborative culture where team members feel engaged, supported, and empowered through ongoing coaching and development. Operational excellence will be a priority, managing financial performance, labor, payroll, inventory, and merchandising to boost growth and maintain safety and brand standards.
You will represent Petco as a community leader, driving local events, adoption initiatives, and partnerships to strengthen Petco’s social impact. Success in this position means maintaining a safe and healthy environment where pets thrive, building a high-performing team with strong retention, and cultivating loyal customers who trust and return to your Pet Care Center. This role operates primarily in a retail environment requiring regular on-floor presence, customer engagement, physical activity, flexible availability including evenings and weekends, and occasional travel.
Petco offers a purpose-driven workplace with meaningful growth opportunities through professional development programs and career pathways. The company fosters a culture valuing authenticity, inclusion, and teamwork, empowering General Managers to lead, own, and shape their business every day. Employment with Petco embraces diversity and equal opportunity. If you are passionate about pets, driven to lead teams to success, and committed to exceptional pet care and customer service, Petco is the place for you!
Job Requirements
- high school diploma or GED preferred
- 3+ years of management experience with retail leadership preferred
- strong people leadership, coaching, and talent development skills
- solid business, financial, and operational knowledge
- excellent communication, problem-solving, and organizational abilities
- genuine passion for pets and customer service
- ability to work flexible hours including evenings, weekends, and holidays
- ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds
- ability to stand, walk, bend, kneel, reach, and lift frequently
- willingness to engage regularly with customers and work in proximity to animals with exposure to dander, odors, and cleaning chemicals
- ability to travel occasionally for training, meetings, or community engagement
- full-time availability according to company policies
Job Qualifications
- 3+ years of management experience with retail leadership preferred
- strong people leadership, coaching, and talent development skills
- solid business, financial, and operational acumen
- excellent communication, problem-solving, and organizational abilities
- a genuine passion for pets and customer service
- high school diploma or GED preferred
- completion of Petco leadership development programs may be required for internal candidates
Job Duties
- champion the health, safety, and humane care of all animals ensuring Petco standards and policies are consistently met
- create an environment where pets and pet parents feel welcomed, supported, and cared for
- lead with integrity, transparency, and an unwavering commitment to doing what’s right for pets
- build and lead an inclusive, energized team that embodies the Petco brand and delivers exceptional service
- attract, hire, train, coach, and develop diverse talent across all roles within the Pet Care Center
- create a positive, collaborative culture where partners feel engaged, supported, and empowered to grow
- own the business by driving sales growth, profitability, and operational excellence
- analyze financial and operational results, identify opportunities, and take decisive action to improve performance
- manage labor, payroll, and expenses to maximize productivity and results
- execute merchandising, inventory, and operational processes to brand and safety standards
- represent Petco in the community by leading local events, adoption initiatives, and partnerships
- develop a strong leadership bench and succession plan
- lead performance management, coaching, and accountability for all partners
- promote continuous learning, growth, and career development
- foster a culture of teamwork, inclusion, and shared ownership
- meet or exceed sales, profitability, and operational goals
- leverage Petco tools, programs, and insights to grow the business
- review and act on reporting, audits, and Pet Care Center visits
- ensure safe opening and closing procedures and adherence to security protocols
- maintain store appearance, cleanliness, and safety standards
- protect pets, partners, and merchandise through strong loss prevention and inventory controls
- complete required administrative, payroll, and inventory tasks accurately and on time
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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