Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Job Description
Pollo Nation is a vibrant and rapidly growing restaurant chain known for its dedication to quality food, exceptional service, and a dynamic team culture. Celebrated for its delicious offerings and welcoming atmosphere, Pollo Nation prides itself on fostering an environment where both guests and employees enjoy a memorable experience. As a company, it values diversity, equal opportunity, and a commitment to operational excellence, making it an attractive employer in the hospitality industry.
The restaurant operates in a temperature-controlled environment with a focus on maintaining cleanliness, safety, and quality standards. With low to moderate noise levels, it provides a pleasant workspace supported by modern equipment such as computers, fax machines, calculators, copiers, and phones. Pollo Nation encourages continuous growth and development within its team, supporting a culture where leadership skills are nurtured and employee contributions are recognized and valued.
The Manager in Training (MIT) position at Pollo Nation offers a unique opportunity for individuals who aspire to leadership roles within the restaurant industry. This role is structured to provide comprehensive, hands-on experience in all aspects of restaurant operations, preparing the MIT for future management responsibilities. The MIT will collaborate closely with the Training General Manager, Field Training Manager, and the leadership team to ensure operational excellence and a superior guest experience.
As an MIT, you will be part of a high-performing team tasked with overseeing daily restaurant operations. Your responsibilities will include ensuring food quality, safety, and presentation meet company standards, while also delivering consistent and exceptional guest service. You will help foster a positive and engaging work environment through effective coaching, team development, and accountability practices.
The role involves managing a team of 25 or more employees, participating in scheduling, inventory control, payroll management, and financial reconciliations. You will conduct daily pre-shift meetings to align your team on goals and service standards, and you will play an active role in recruiting, onboarding, and developing both hourly team members and future leaders.
Critical to this role is the ability to monitor labor and financial performance, driving the achievement of key targets such as sales, labor efficiency, transaction volume, and EBITDA. Safety and compliance are paramount, and you will be responsible for incident reporting and maintaining a safe, inclusive workplace. Additionally, you will champion initiatives aimed at improving customer satisfaction and enhancing the restaurant's social review performance.
Success in this role requires adaptability and sound decision-making in a dynamic work environment. You should embrace change with a positive attitude and effectively navigate operational challenges under pressure. The MIT position is not only a stepping stone into restaurant management but also a chance to shape the culture and success of Pollo Nation. This role offers a rewarding career path for motivated individuals passionate about hospitality, team leadership, and operational excellence.
The restaurant operates in a temperature-controlled environment with a focus on maintaining cleanliness, safety, and quality standards. With low to moderate noise levels, it provides a pleasant workspace supported by modern equipment such as computers, fax machines, calculators, copiers, and phones. Pollo Nation encourages continuous growth and development within its team, supporting a culture where leadership skills are nurtured and employee contributions are recognized and valued.
The Manager in Training (MIT) position at Pollo Nation offers a unique opportunity for individuals who aspire to leadership roles within the restaurant industry. This role is structured to provide comprehensive, hands-on experience in all aspects of restaurant operations, preparing the MIT for future management responsibilities. The MIT will collaborate closely with the Training General Manager, Field Training Manager, and the leadership team to ensure operational excellence and a superior guest experience.
As an MIT, you will be part of a high-performing team tasked with overseeing daily restaurant operations. Your responsibilities will include ensuring food quality, safety, and presentation meet company standards, while also delivering consistent and exceptional guest service. You will help foster a positive and engaging work environment through effective coaching, team development, and accountability practices.
The role involves managing a team of 25 or more employees, participating in scheduling, inventory control, payroll management, and financial reconciliations. You will conduct daily pre-shift meetings to align your team on goals and service standards, and you will play an active role in recruiting, onboarding, and developing both hourly team members and future leaders.
Critical to this role is the ability to monitor labor and financial performance, driving the achievement of key targets such as sales, labor efficiency, transaction volume, and EBITDA. Safety and compliance are paramount, and you will be responsible for incident reporting and maintaining a safe, inclusive workplace. Additionally, you will champion initiatives aimed at improving customer satisfaction and enhancing the restaurant's social review performance.
Success in this role requires adaptability and sound decision-making in a dynamic work environment. You should embrace change with a positive attitude and effectively navigate operational challenges under pressure. The MIT position is not only a stepping stone into restaurant management but also a chance to shape the culture and success of Pollo Nation. This role offers a rewarding career path for motivated individuals passionate about hospitality, team leadership, and operational excellence.
Job Requirements
- High school diploma or GED required
- 3-5 years of experience in the restaurant industry, with at least 2 years in a supervisory or leadership role
- ServSafe Certification required
- Proficiency with technology systems, including HRIS platforms, Outlook, and internal company tools
- Strong verbal and written communication skills in English
- Proven leadership ability, team development experience, and a passion for operational excellence
- Basic computer skills
- Excel knowledge preferred
Job Qualifications
- High school diploma or GED
- 3-5 years of experience in the restaurant industry with at least 2 years in a supervisory or leadership role
- ServSafe Certification
- Proficiency with technology systems including HRIS platforms, Outlook, and internal company tools
- Strong verbal and written communication skills in English
- Proven leadership ability, team development experience, and a passion for operational excellence
- Basic computer skills
- Excel knowledge preferred
Job Duties
- Oversee day-to-day restaurant operations, ensuring food quality, safety, cleanliness, and consistent service and presentation
- Support a high-performing team culture through ongoing coaching, engagement, and accountability
- Model and coach hourly team members and managers in delivering exceptional guest service and addressing guest concerns with urgency and care
- Supervise and assist in leading a team of 25+ employees, ensuring adherence to company and regulatory standards
- Conduct daily pre-shift meetings (huddles) to align teams on goals, service standards, and operational updates
- Assist in scheduling, inventory, ordering, payroll, fund handling, and reconciliation processes
- Participate in hiring, onboarding, training, and developing both hourly team members and future leaders
- Monitor labor and financial performance, and help drive achievement of key targets (sales, labor, transactions, and EBITDA)
- Maintain facility cleanliness and equipment functionality
- report any issues promptly
- Ensure timely and accurate incident reporting, compliance with all safety protocols, and maintenance of a safe, inclusive work environment
- Support the implementation of guest experience initiatives to improve customer satisfaction and social review performance
- Embrace change with a positive attitude and adaptability in a dynamic environment
- Make sound decisions under pressure and help navigate operational challenges
- Perform other duties as assigned in alignment with company policies and procedures
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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