General Manager-Sonesta Grand Rapids, MI

Hotel Equities is a multi-award-winning hotel development and hospitality management company renowned for delivering exceptional guest experiences and fostering dynamic work environments. With its headquarters in Atlanta, Georgia, Hotel Equities prides itself on a diverse culture and a unique corporate environment that empowers team members across all its properties to exceed guest expectations and make a meaningful difference in people's lives. The company has redefined business culture via its core values, which are not merely posters but are fundamental principles guiding employee, investor, and guest interactions. This commitment to excellence has distinguished Hotel Equities as a leader within the hospitality industry.

Currently, Hotel Equities is seeking a remarkable General Manager for the 189-room Sonesta hotel located in Grand Rapids, Michigan. This role offers an employment opportunity with a competitive salary ranging from $85,000 to $90,000, alongside bonuses and comprehensive benefits including health, vision, dental insurance, 401(k) plan, and various employee discount programs. The General Manager plays a critical role as the primary strategic business leader responsible for overseeing all facets of hotel operations. These encompass guest and employee satisfaction, human resources management, financial performance, sales, and revenue growth.

This leadership position demands a dedicated professional who effectively implements brand service strategies and initiatives with an objective to surpass guest expectations while growing profit and market share. The General Manager is charged with holding the property's leadership team accountable for executing strategic plans and fostering professional development of team members at all levels. In addition to internal responsibilities, the General Manager serves as a vital external liaison, cultivating strong relationships within the local community by engaging with officials, businesses, and customers to bolster the hotel's reputation and success.

The role requires proficiency in managing the hotel's financial health, including profit and loss (P&L) analyses, budget creation, and meticulous cost control. The General Manager leverages sales engines effectively to maximize revenue and fosters loyalty among owners by maintaining proactive communication and consistently delivering solid business results. Being organized, detail-oriented, and highly independent in approach is fundamental, alongside qualities of initiative, perseverance, and analytical capability.

Expertise with hotel industry software systems such as M3, ADP, and One Yield is essential, as is the ability to lead teams with integrity and professionalism. Exceptional communication skills in English, both written and verbal, are required to effectively interact with guests, employees, and stakeholders. This individual will bring authentic engagement and enthusiasm to prospect, sell, and maintain accounts, ensuring the property remains a 'best in class' hotel within the competitive Grand Rapids market.

Hotel Equities offers not just a job but a career with access to a talented support team focused on helping employees achieve their growth ambitions. The role includes paid vacation, sick leave, holidays, and a supportive benefits package that underscores the company’s commitment to employee well-being and professional development. If you are a seasoned hospitality professional with a passion for leadership and a drive to deliver excellence in hotel operations and guest service, this opportunity with Hotel Equities at Sonesta Grand Rapids could be your next pivotal career move.