General Manager - Soho House Austin

Kyle, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $49,100.00 - $73,300.00

Work Schedule

Standard Hours

Benefits

health care

Dental Insurance

Vision Insurance

401k

Paid Time Off

Career Development

learning & development

Job Description

Soho House is a renowned international hospitality group known for its exclusive private members' clubs, hotels, restaurants, and workspaces that cater primarily to creatives and professionals in the media, arts, and fashion industries. Established to offer a unique blend of luxury, comfort, and community, Soho House operates properties across various major cities worldwide, known for their exceptional ambiance, unique design, and commitment to delivering impeccable service. The company prides itself on fostering a sense of belonging and creativity among its members and guests, making it a highly sought-after destination for both work and leisure. Soho House emphasizes a strong culture... Show More

Job Requirements

At least 10+ years managing high-volume luxury hospitality including full-scale hotel services within rooms and F&B
Understanding and enforcing local and government regulated food safety, risk prevention, fire prevention and emergency procedures
Ability to interview new and prospective hires and adhere to P&D policies while supporting team growth and development
Ability to monitor, assess and report service trends and develop required action plans
Experience in managing F&B operations focused on service and quality experiences
Strong business aptitude, creativity and analytical thinking
Excellent interpersonal skills and relationship building
Able to work on feet for at least 8 hours
Able to move, pull, carry or lift at least 40 pounds
Able to work in front of a computer screen for up to 5 hours per day
Able to occasionally kneel, bend, crouch and climb

Job Qualifications

At least 10+ years managing high-volume luxury hospitality, including full-scale hotel services within rooms and F&B
Understand, maintain, and enforce local and government regulated food safety, risk prevention, fire prevention and emergency procedures to ensure the safety of all staff and guests
Interview all new and prospective hires (internal/external) and adhere to P&D policies while positively providing support to the team in terms of growth, development and success planning
Monitor, assess, report and develop action items to support service trends, guest/member/staff surveys
Innovator and influencer with previous experience managing F&B operations that focus on service and providing top quality experiences through food and drink
A creative and analytical thinker who encompasses strong business aptitude and is driven by results and guest satisfaction
Naturally hospitable
Excellent interpersonal skills and ability to build relationships (internal/external) as well as highly organized, efficient and detail oriented

Job Duties

Influential leader and strategic business partner to internal and external stakeholders by assessing business objectives and delivering an elevated, approachable and profitable experience that is consistent and regularly assessed for improvement and innovation
Responsible for assessing the business on a weekly/daily basis and providing reports on the economic and operational state of the business that trigger the development of action plans to support operational improvements and focus on optimizing profit, minimizing margins and promoting exceptional experiences for member, guest, staff
Adhere to Soho House & Co company policies for food safety, allergy procedure and creating an overall safe and inviting space for members, guests, staff by partnering with Health & Safety leaders and following local, government and regional compliance and abiding by legal standards
Collaborative partner to all leading Head Office business functions to drive effective process and implement innovative opportunities that efficiently drive sales and staff/member retention through HR, Recruitment, Learning & Development, F&B/Operations, Marketing, PR, Social, Events & Programming, Finance, Housekeeping and Facilities
Oversee the creation, collaboration of regional properties (if applicable), execution and planning of any big moments such as winter roof conversions, Halloween, off-site festivals within the region to ensure a smooth, profitable experience for our members, guests and staff
Guide, develop and implement decisions that outline policies, procedure and systems to improve business operations, service, retention and overall experience
Provide leadership relative to annual marketing plans and partnership to other leaders within Membership, Marketing, Food & Drink, Finance
Performs other duties as assigned by supervisor/manager

Job Criteria

Experience

Expert Level (7+ years)

Job Location

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