General Manager - Soho House Austin

Soho House is a renowned international hospitality group known for its exclusive private members' clubs, hotels, restaurants, and workspaces that cater primarily to creatives and professionals in the media, arts, and fashion industries. Established to offer a unique blend of luxury, comfort, and community, Soho House operates properties across various major cities worldwide, known for their exceptional ambiance, unique design, and commitment to delivering impeccable service. The company prides itself on fostering a sense of belonging and creativity among its members and guests, making it a highly sought-after destination for both work and leisure. Soho House emphasizes a strong culture supported by highly trained staff dedicated to creating memorable experiences through excellent food, drink, events, and amenities as well as maintaining stringent operational standards to enhance guest and member satisfaction.

The role of General Manager at Soho House is pivotal, encompassing full accountability for the operational efficiency, staff management, member and guest experience, as well as profitability of a Soho House & Co. property. This leadership position demands a dynamic, strategic, and highly influential individual who embodies the Soho House ethos and acts as a brand ambassador. The General Manager works collaboratively with key internal and external stakeholders including the Executive Chef, Head of Operations, and COO, to develop and execute business strategies that drive performance and maximize profitability. Managing day-to-day operations, the General Manager ensures an elevated service level consistent with Soho House's luxury hospitality standards while focusing on innovative solutions for continuous improvement and member satisfaction.

With at least 10 years of experience managing high-volume luxury hospitality facilities, including full-scale hotel services with food and beverage operations, the General Manager brings strong business acumen combined with excellent leadership and interpersonal skills. The role involves assessing operational, financial, and service metrics regularly to formulate action plans that optimize profit margins while promoting outstanding experiences for members, guests, and staff. The General Manager also ensures compliance with all relevant health, safety, food safety, and legal regulations by partnering with the Health & Safety team and adhering to local government standards.

This role extends to overseeing significant events and regional initiatives designed to enhance the member and guest experience, including seasonal activations and off-site festivals. The General Manager plays a key part in marketing collaborations, partnership development, and staff retention strategies, ensuring the continual growth and success of the property. Physical demands such as the ability to work on feet for long hours, lift objects, and maintain a presence throughout the property underline the active and hands-on nature of this leadership role.

Soho House provides competitive compensation packages that include comprehensive health care, retirement benefits, paid time off, and opportunities for career development both domestically and internationally. The company supports staff with extensive learning and development programs, community impact initiatives, and team-based events designed to enrich professional growth and personal well-being. Working at Soho House means joining a vibrant community committed to excellence, innovation, and inclusivity in the luxury hospitality sector.