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General Manager / Sheraton Suites Philadelphia Airport
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $80,000.00 - $120,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
Travel opportunities
Job Description
Our establishment is a distinguished hotel that prides itself on delivering exceptional hospitality services that cater to a diverse clientele. As a key player in the hospitality industry, the hotel offers a broad range of services including comfortable lodging, exquisite dining experiences, and various guest amenities designed to exceed expectations. With a commitment to excellence and guest satisfaction, the hotel fosters a dynamic environment where innovation and guest service converge to create memorable stays for every visitor. The organization maintains high standards across all operational areas, including food and beverage, sales, engineering, human resources, and accounting, ensuring a seamless and... Show More
Job Requirements
- Bachelor's degree in hotel management or related field
- minimum 3 years relevant experience in rooms or food and beverage operations
- strong verbal and written communication skills
- ability to work under pressure
- knowledge of employment laws and regulations
- high work ethic and initiative
- strong computer proficiency
- availability for travel
- regular attendance
- professional conduct and image
- ability to handle multiple tasks and complete work assignments timely
- good physical stamina including sitting standing walking
- ability to lift 15 pounds
- dexterity for office equipment operation
Job Qualifications
- Bachelor's degree in hotel management or related business field
- minimum 3 years experience in rooms or food and beverage functions
- strong business communication skills verbal and written
- strong presentation skills
- ability to lead team at leadership and hourly levels
- knowledge of federal state and local employment laws
- high work ethic and self-initiative
- strong computer skills in Microsoft Suite
- proven commitment and professionalism in 24-hour 7-day operation
- professional image perceived by subordinates peers superiors guests and community
- ability to maintain confidentiality and professional demeanor in high-pressure situations
Job Duties
- Practice a culture of guest service in all interactions
- promote courtesy goodwill and positive attitude in every encounter
- anticipate guest needs respond promptly and acknowledge all guests
- resolve guest complaints ensuring satisfaction
- coordinate special programs functions and incentives to improve guest service
- work cooperatively with fellow associates
- lead the Executive Committee to reach property goals
- develop and achieve hotel revenues and profits using forecasting P&L management RevPAR
- ensure property compliance in all departments
- ensure product quality supports future bookings and maximizes revenue
- coach and develop leaders to exceed performance expectations
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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