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General Manager - Sheraton Philadelphia Airport ($150K - $170K)
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $150,000.00 - $170,000.00
Work Schedule
Rotating Shifts
Standard Hours
Benefits
Paid holidays
Dental Insurance
Health Insurance
401(k) matching
Opportunities for advancement
Vision Insurance
Job Description
This distinguished establishment is a leading hotel committed to delivering exceptional guest experiences and operational excellence across all its departments. As a key player in the hospitality industry, the hotel offers a comprehensive range of services including lodging, food and beverage outlets, sales, engineering, human resources, and accounting. The company prides itself on fostering a people-first culture that values innovation, professionalism, and a commitment to excellence. Employees at this hotel are encouraged to engage fully with guests and colleagues alike to ensure a seamless and welcoming atmosphere. The organization invests heavily in career development and advancement opportunities, creating a dynamic... Show More
Job Requirements
- Bachelor's degree in hotel management or related business field preferred
- minimum 3 years' experience in rooms and/or food & beverage functions
- strong business communication skills verbal and written
- strong presentation skills
- knowledge of federal, state and local employment laws and regulations
- high work ethic and self-initiative
- strong computer skills in Microsoft Suite
- some travel may be required
- regular attendance according to established guidelines
- must possess basic computational ability
- ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times
- maintain calm and professional demeanor in high pressure situations
- ability to participate in and lead departmental and/or hotel team meetings
Job Qualifications
- Bachelor's degree in hotel management or related business field preferred
- minimum 3 years' experience in rooms and/or food & beverage functions
- strong business communication skills verbal and written
- strong presentation skills and ability to lead team at leadership and hourly level
- knowledge of federal, state and local employment laws and regulations
- high work ethic and self-initiative
- strong computer skills in Microsoft Suite
- some travel may be required
- regular attendance according to established guidelines
- proven record of commitment and professionalism in meeting the challenges and pressures of a 24-hour, 7-day a week operation
- professional image as perceived by subordinates, peers, superiors, guests and community
- must possess basic computational ability
- focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions
- ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times
- maintain calm and professional demeanor in sometimes high pressure situations
- ability to converse calmly with upset associates, superiors and guests in intense emotional situations
- ability to participate in and lead departmental and/or hotel team meetings
Job Duties
- Practice a culture of guest service in all you do
- promote courtesy, good will and a positive attitude in each and every encounter
- anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times
- resolve guest complaints, ensuring guest satisfaction in each interaction
- coordinate special programs, functions and incentives to improve guest service
- work in a cooperative and friendly manner with fellow associates
- effectively lead the Executive Committee to reach the goals of the property
- develop and assure achievement of hotel revenues and profits, utilizing forecasting, P&L management, RevPAR
- ensure the property is compliant in all departments, growing the business year over year
- ensure product quality is of a level to allow future bookings of room nights, banquet sales and food & beverage to achieve increasing pricing goals as warranted to maximize revenue
- coach and develop leaders to exceed performance expectations
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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