General Manager -Sheraton Hotel (Airport) - Grand Rapids , MI

Concord Hospitality is a renowned full-service hotel management company known for its employee-first culture and commitment to excellence. Operating with a focus on quality, integrity, community, profitability, and fun, Concord Hospitality has built a strong reputation in the hospitality industry. The company emphasizes training and development for its associates at all levels and provides a supportive work environment that fosters personal and professional growth. Their hotels are located in vibrant communities where service quality and guest satisfaction are paramount. Concord's leadership philosophy is centred around recognizing and rewarding the hard work and dedication of its employees, offering competitive wages alongside comprehensive benefits. The company provides opportunities for career advancement, making it an attractive choice for hospitality professionals dedicated to driving performance and excellence.

The role of General Manager at Concord Hospitality is pivotal in shaping the success of their upscale hotels. Serving as the primary leader, the General Manager is responsible for hiring, mentoring, and leading a high-performing management team aligned with the company’s mission and cornerstones. This position requires a candidate who is detail-oriented and adept at orchestrating hotel operations, from directing daily activities to meeting financial targets. The General Manager acts as the liaison between the hotel brand, owners, city officials, and Concord’s corporate office. Key responsibilities include ensuring compliance with brand standards and training, managing budgets prudently, overseeing supply orders, and fostering positive relationships within the community. An essential aspect of the job is delivering exemplary guest service scores (GSS) and driving sales through strategic networking and leadership.

The ideal candidate is an experienced hospitality professional with a minimum of 3 to 5 years of previous General Manager experience within full-service hotel operations. Experience in food and beverage services and a strong sales background with established networking skills are crucial for success. Candidates must demonstrate an ability to develop and lead a passionate team committed to hospitality excellence while achieving outstanding financial results. Concord Hospitality values leaders who are organized, driven, and capable of motivating their team to reach and exceed goals every day. The compensation package for this role ranges from $116,258 to $145,322, reflecting the importance of this leadership position within the company’s portfolio.

By joining Concord Hospitality as a General Manager, professionals become part of a culture that prizes growth, recognition, and fun, alongside substantial career development opportunities and a comprehensive benefits package. This role offers a remarkable chance for ambitious leaders dedicated to shaping memorable guest experiences and driving business success in a thriving hospitality environment.