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General Manager - Salt Lake City

Job Overview

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Employment Type

Full-time
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Work Schedule

Flexible
Day Shifts
Weekend Shifts
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Benefits

Free play
Half-price food
Health Insurance
Dental Insurance
Vision Insurance
401(k) match
Mental well-being platform

Job Description

Topgolf is a leading sports entertainment company that has revolutionized the way millions of people experience golf. Known for its high-energy venues that blend golf, food and beverage, events, and entertainment into one dynamic and engaging experience, Topgolf has established itself as a vibrant destination for guests seeking fun, competition, and social connection. The company operates high-volume venues where performance and results are highly valued, providing a unique and fast-paced work environment. Topgolf is not just a place to play golf, but a place to build a serious and fulfilling career with opportunities for growth and leadership.

The General Manager role at Topgolf is a pivotal leadership position that requires a broad business perspective beyond day-to-day operations. This role is designed for leaders who think strategically about revenue, margins, talent development, and long-term growth. It requires someone who acts like an owner, taking full accountability for the success of their venue and setting ambitious standards rather than simply maintaining them. As the leader of the entire venue, the General Manager's responsibilities span across revenue growth, cost management, guest experience, talent building, and representing the brand locally.

The General Manager must demonstrate strong business acumen, including managing financial performance through profit and loss oversight, forecasting, and interpreting operational data to drive business strategies effectively. Leadership is a significant aspect of the role, with a focus on building a skilled leadership team capable of operating independently while fostering a culture of engagement, respect, accountability, and talent development. This person must also be highly visible in the venue, setting the tone for a consistent, high-quality guest experience.

Flexibility is also critical in this role, as the General Manager needs to work evenings, weekends, and holidays, especially during peak periods or special events. This full-spectrum responsibility means driving new revenue streams through partnership and event development while ensuring safety and compliance within the venue.

Topgolf encourages candidates who are ready to lead a business, not just a shift, and who thrive in a dynamic, guest-facing environment. This is an opportunity to join a global sports and entertainment community that values innovation, inclusion, and delivering exceptional entertainment experiences.

Job Requirements

  • education equivalent to bachelor's degree preferred
  • 5 or more years of leadership experience in hospitality or related multi-revenue operations
  • proven track record of managing full P&L responsibility
  • experience in complex high-volume environments such as entertainment venues or resorts
  • leadership and talent development skills
  • ability to work flexible hours including evenings, weekends, and holidays
  • ability to obtain necessary licenses and certifications
  • physical ability to lift up to 50 pounds occasionally
  • ability to stand, walk, and work in high-energy environments for extended periods
  • strong communication skills
  • must meet minimum age of 21 years as per law

Job Qualifications

  • 5 plus years of progressive leadership in hospitality, entertainment, or multi-revenue operations including experience in complex environments such as large-scale entertainment venues, resorts, casinos, or similar operations
  • 2-5 plus years as a General Manager or equivalent with full P&L ownership
  • bachelor's degree in hospitality management, Business Administration, or a related field preferred
  • proven success in high-volume, multi-revenue environments (F&B, events, entertainment)
  • multi-unit or regional leadership experience is a plus
  • ability to obtain required licenses and certifications for your location
  • must be 21 years of age or older as required by state or local law

Job Duties

  • Take full ownership of venue performance including revenue, labor, costs, and overall profitability
  • demonstrate strong business acumen with the ability to interpret financial data, identify trends, and translate insights into strategies that protect and grow the business
  • build and execute the annual operating plan with clear financial targets and priorities
  • manage the P&L with intention, understanding how each part of the business contributes to results
  • forecast, identify trends early, and act decisively to protect and grow the business
  • drive new revenue through partnerships, events, and local market opportunities
  • set the standard for a consistent, high-quality experience across all guest occasions
  • use guest feedback and operational data to continuously improve the experience
  • stay visible in the venue and lead from the floor
  • hire, develop, and retain a strong leadership team that can operate independently
  • create a culture where people are engaged, respected, and held accountable
  • invest in talent development and build a pipeline of future leaders
  • address performance directly and maintain a high bar for the team
  • build relationships in the local market with businesses, community leaders, and partners
  • position the venue as a destination in the community
  • drive events, partnerships, and activations that grow awareness and revenue
  • maintain a safe and compliant environment for all guests and associates
  • ensure adherence to all local, state, and federal regulations
  • build a culture where safety and compliance are part of daily operations

Job Criteria

Experience

Expert Level (7+ years)


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