Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
employee training
competitive compensation
Vacation packages
Job Description
Hines is a global real estate investment, development, and property management firm with a rich history dating back to 1957, founded by Gerald D. Hines. With operations in 28 countries and managing a portfolio valued at approximately $92.3 billion, Hines stands as one of the leading names in the real estate industry. Their portfolio encompasses a diverse range of property types including residential, logistics, retail, office, and mixed-use developments. Renowned for their commitment to innovation and sustainability, Hines is on a path to achieve a net zero carbon target by 2040 without relying on offsets. Their dedication to enhancing cities and pioneering sustainable practices has earned them a spot on Fast Company's prestigious list of the World’s Most Innovative Companies for 2024 and recognition as one of U.S. News & World Report’s Best Companies to Work For in 2024.
Joining Hines means embarking on a career journey supported by visionary leadership and a culture rooted in excellence and continuous growth. The company prioritizes investing in its 5,000 dedicated employees across 30 countries through comprehensive training programs, competitive compensation, robust benefits, and generous vacation packages. Hines fosters an inclusive environment where employees and clients alike can thrive, emphasizing that real estate is fundamentally about people.
The role of General Manager - Retail at Hines is a pivotal position that requires balancing operational oversight with a deep understanding of retail and hospitality. This full-time role involves overseeing the property’s performance to meet investment objectives while delivering superior hospitality experiences. The General Manager is accountable for increasing the economic value of the property and guiding it towards becoming one of the most experiential and influential retail environments in the market.
The General Manager will blend expertise in retail brands, merchandising strategies, and operational management with leadership skills to foster a top-tier hospitality culture. The position requires an understanding of multiple retail sectors including luxury, fashion, food and beverage, entertainment, and experiential retail concepts. The General Manager will lead cross-functional teams, ensuring that service standards are upheld across a mixed-use property comprising office and retail components.
Key responsibilities encompass leadership and team development, operational management, financial oversight including profit and loss responsibility, and community engagement. This person will train and mentor property personnel to provide exceptional client experiences and coordinate across commercial and retail operations to ensure a cohesive, welcoming environment. The role demands expertise in managing budgets, negotiating contracts, implementing marketing and leasing strategies, and ensuring compliance with all regulatory and company standards.
Additionally, the General Manager will oversee emergency procedures and be a proactive leader in community relations, contributing to the property’s reputation as a vibrant and connected destination. This position offers the chance to impact retail real estate meaningfully while working in a dynamic, fast-paced environment that values creative problem solving and continuous improvement. Join Hines and be part of a company that not only drives real estate innovation but also deeply values its people and the communities it serves.
Joining Hines means embarking on a career journey supported by visionary leadership and a culture rooted in excellence and continuous growth. The company prioritizes investing in its 5,000 dedicated employees across 30 countries through comprehensive training programs, competitive compensation, robust benefits, and generous vacation packages. Hines fosters an inclusive environment where employees and clients alike can thrive, emphasizing that real estate is fundamentally about people.
The role of General Manager - Retail at Hines is a pivotal position that requires balancing operational oversight with a deep understanding of retail and hospitality. This full-time role involves overseeing the property’s performance to meet investment objectives while delivering superior hospitality experiences. The General Manager is accountable for increasing the economic value of the property and guiding it towards becoming one of the most experiential and influential retail environments in the market.
The General Manager will blend expertise in retail brands, merchandising strategies, and operational management with leadership skills to foster a top-tier hospitality culture. The position requires an understanding of multiple retail sectors including luxury, fashion, food and beverage, entertainment, and experiential retail concepts. The General Manager will lead cross-functional teams, ensuring that service standards are upheld across a mixed-use property comprising office and retail components.
Key responsibilities encompass leadership and team development, operational management, financial oversight including profit and loss responsibility, and community engagement. This person will train and mentor property personnel to provide exceptional client experiences and coordinate across commercial and retail operations to ensure a cohesive, welcoming environment. The role demands expertise in managing budgets, negotiating contracts, implementing marketing and leasing strategies, and ensuring compliance with all regulatory and company standards.
Additionally, the General Manager will oversee emergency procedures and be a proactive leader in community relations, contributing to the property’s reputation as a vibrant and connected destination. This position offers the chance to impact retail real estate meaningfully while working in a dynamic, fast-paced environment that values creative problem solving and continuous improvement. Join Hines and be part of a company that not only drives real estate innovation but also deeply values its people and the communities it serves.
Job Requirements
- Bachelor’s degree from an accredited institution
- Minimum 5 years of mixed-use management experience with retail emphasis
- Financial experience including P&L responsibility and budget oversight
- Proficiency with Microsoft Office
- Completion of Hines Property Management Training Program or equivalent
- Passion for hospitality and people leadership
- High emotional intelligence
- Experience leading complex teams and coordinating stakeholders
- Strong analytical skills
- Excellent communication skills
- Physical ability to work indoors 90% and outdoors 10% of the time
- Ability to perform physical inspections including stairs climbing
- Ability to lift up to 25lbs
- Availability for emergency onsite operations
- Willingness to transfer properties and work overtime
- Maintain composure and professionalism
- Solution-oriented mindset
Job Qualifications
- Bachelor’s degree from an accredited institution preferably in business administration, hospitality, real estate or related field
- Minimum 5 years of mixed-use management experience with emphasis in retail
- Financial experience including P&L responsibility, budget oversight, cost analysis, and service contract management
- Proficiency in Microsoft Office
- Completion of Hines Property Management Training Program or equivalent real estate knowledge
- Passion for hospitality and leading with a people-oriented mindset
- High emotional intelligence and creative thinking skills
- Experience leading multi-layered teams and coordinating diverse stakeholders
- Strong analytical and solution-oriented approach
- Excellent interpersonal, verbal, and written communication skills
- Ability to work in a fast-paced, dynamic environment
- Initiative-taking and proactive leadership focused on continuous improvement
Job Duties
- Train, mentor, and develop all property personnel in hospitality experience
- Demonstrate leadership coordinating cross-functional teams supporting commercial and retail operations
- Foster a unified hospitality experience across diverse tenant types
- Engage the community and build relationships with stakeholders
- Apply hospitality hiring practices for personnel and service providers
- Lead third-party service providers in delivering hospitality standards
- Supervise event programming for community atmosphere
- Ensure property service offerings align with company standards
- Manage operations including maintenance, security, parking, and housekeeping
- Provide oversight of mixed-use property with office and retail components
- Integrate retail and office operations for cohesive tenant experience
- Supervise financial performance, monitor sales, rent collection, and capital expenditures
- Draft and present Annual Business Plan and Operating Budget
- Oversee marketing and leasing strategies with asset managers
- Negotiate contracts and supervise contractor services
- Collaborate on building operations to meet standards
- Monitor construction compliance and documentation
- Maintain property aesthetics and compliance with regulations
- Support development groups and represent company in organizations
- Recommend legal action to protect the project
- Direct emergency procedures including plans, drills, and safety
- Assume responsibilities delegated by Director - Property Management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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