General Manager - Restaurants

Scranton, PA, USA|Travel, Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $51,700.00 - $71,300.00

Work Schedule

Flexible

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

performance bonuses

Career development opportunities

Job Description

Onvo is a distinguished network of travel plazas, restaurants, and hotels with multiple locations across Pennsylvania and New York. Catering to diverse customer needs, Onvo is recognized for providing convenient travel services, quality dining options, and comfortable lodging. Its extensive presence in Northeast Pennsylvania, Central Pennsylvania, and New York offers abundant career opportunities for individuals seeking employment in these regions. Onvo continues to grow its footprint by delivering exceptional customer experiences and upholding high standards of service and hospitality, making it a preferred destination for travelers and job seekers alike.

We are currently seeking a highly skilled and motivated General Manager for our Burger King restaurant operations. This leadership role is critical in ensuring the successful management of daily activities at the restaurant while promoting a customer-centric environment. The General Manager will be accountable for driving financial performance, maintaining operational excellence, and leading a dedicated team to meet and exceed business goals. This role demands a dynamic individual with strong leadership capabilities, strategic thinking, and a passion for delivering outstanding dining experiences to guests. The successful candidate will engage in overseeing both front-of-house and back-of-house functions, ensuring smooth and efficient service, and upholding Burger King's commitment to quality and customer satisfaction.

The General Manager will be responsible for implementing effective sales strategies, controlling operational costs, and optimizing profitability to support the overall business objectives. Recruiting, training, and developing a motivated team is key to this position, fostering an environment that encourages employee growth and consistent high performance. Additionally, the role requires meticulous attention to quality and hygiene standards in compliance with company policies and health regulations, promoting a safe and welcoming atmosphere for customers and staff alike.

Handling customer feedback and resolving concerns professionally will be essential to maintain and enhance guest loyalty. The General Manager must also manage inventory and supplier relationships to ensure cost-effective and seamless restaurant operations. Continuous monitoring of market trends and competitor activities will help identify opportunities for growth and operational improvements. Collaborating with senior management, the General Manager contributes to marketing and promotional initiatives to attract and retain customers.

Ultimately, this is a multifaceted position that blends hands-on management with strategic oversight to ensure the restaurant's success. Candidates with a proven background in high-volume restaurant management, exceptional leadership skills, and financial acumen will find this opportunity rewarding. Onvo is committed to fostering an inclusive and respectful workplace, offering competitive compensation and a supportive environment for professional development.

Job Requirements

Bachelor's degree in business administration, hospitality management, or related field preferred
Minimum of 3-5 years of management experience in a high-volume restaurant or hospitality environment
Proven leadership abilities with experience managing diverse teams
Strong financial acumen and ability to manage budgeting and cost control
Excellent communication and customer service skills
Knowledge of food safety laws and compliance standards
Flexibility to work varied shifts, including nights, weekends, and holidays

Job Qualifications

Management experience in a high-volume restaurant or hospitality environment
Proven track record of successfully managing restaurant operations, including financial performance, staff development, and customer satisfaction
Strong leadership, communication, and interpersonal skills with the ability to motivate and develop a diverse team
Excellent understanding of restaurant operations, including kitchen management, front-of-house service, and inventory control
Proficiency in financial management, including budgeting, cost control, and P&L analysis
Solid knowledge of food safety regulations and hygiene standards
Ability to work a flexible schedule, including evenings, weekends, and holidays

Job Duties

Manage daily restaurant operations, including front-of-house and back-of-house activities, to ensure efficient service and high-quality food delivery
Develop and implement strategies to achieve sales targets, control costs, and maximize profitability
Recruit, train, motivate, and manage a diverse team of restaurant staff, fostering a positive and productive work environment
Maintain high standards of food quality, hygiene, and customer service in accordance with company policies and health regulations
Handle customer inquiries, feedback, and complaints effectively and professionally to ensure customer satisfaction
Oversee inventory management, ordering, and supplier relationships to ensure optimal stock levels and cost efficiency
Implement and enforce all company policies, procedures, and health and safety regulations
Monitor market trends and competitor activities to identify opportunities for improvement and growth
Prepare and analyze financial reports, including P&L statements, to identify areas for improvement and implement corrective actions
Collaborate with senior management to develop and execute marketing and promotional strategies