General Manager, Restaurant R'evolution

New Orleans, LA, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Health savings account

401(k) retirement plan

Paid vacation

paid sick days

hotel discounts

educational assistance

Paid parental leave

Life insurance

Short term disability insurance

long term disability insurance

employee perks

hospital indemnity

critical illness insurance

accident insurance

Job Description

Sonesta International Hotels is recognized as the 8th largest hotel company in the United States and continues to grow rapidly. This dynamic company boasts an impressive and diverse portfolio of properties that includes full-service and focused hotels across major cities. Sonesta operates a combination of owned, managed, and franchised properties, ensuring guests can experience their signature hospitality wherever they travel. The company's philosophy centers around the human side of hospitality, delivering service with passion, fostering loyalty with purpose, and creating experiences that truly resonate and connect with each guest. Currently with over 1000 properties spread across eight countries, Sonesta maintains a strong presence and is committed to quality, value, and remarkable hospitality at every guest stay.

The position available is a Restaurant Manager role within Restaurant R'evolution, a fine dining establishment guided by Chef John Folse's visionary culinary legacy. This leadership role is pivotal in managing all service aspects of the restaurant, ensuring compliance with established standards and operational procedures. The manager will lead the team, including Front of House managers and the Chef de Cuisine, applying a strong focus on providing an exceptional fine dining experience that aligns with Sonesta’s renowned quality. Responsibilities include overseeing day-to-day restaurant activities, enforcing company policies and service standards, maintaining safety and hygiene compliance, handling guest relations, and ensuring financial and operational efficiency.

The Restaurant Manager will dedicate significant effort to staff training, coaching, and development, fostering a motivated environment aligned with the company’s Home on the Range Standard Operating Procedures and Sonesta’s Service Standards. A key component of the role involves supervising the wine cellar operations and the bar program, ensuring inventory and service excellence. This role demands a proactive leader who stays abreast of industry trends to drive continuous improvement within Restaurant R'evolution, maximizing guest satisfaction and profitability. The successful candidate will thrive within a team-focused culture, committed to upholding Sonesta’s reputation for delivering extraordinary hospitality experiences.

Job Requirements

Bachelor's degree or equivalent experience
minimum five years related work experience
management experience required
ServSafe certification
ability to stand, walk, and sit for extended periods
capacity to lift and/or move up to 50 pounds
good color vision
strong communication skills
ability to respond effectively to guest complaints
adherence to health and safety regulations
ability to work flexible hours
commitment to maintaining high service standards

Job Qualifications

Bachelor's degree from a four-year college or university preferred
five years related work experience plus management experience
general manager experience preferred
training or equivalent combination of education and experience
ServSafe certified
strong leadership and communication skills
ability to manage and develop team members
knowledge of fine dining service standards and protocols
familiarity with food and beverage inventory management
proficiency in budget and cost control
customer service oriented
problem-solving skills
ability to maintain a professional restaurant environment

Job Duties

Oversees and supervises day-to-day activities
plans and organizes work
communicates and enforces policies and procedures
ensures prompt and efficient service of all meals, functions, and beverages to the required standards
responsible for ensuring that Front of House staff are trained and follow SOPs and service standards
provides staff counseling, coaching, and discipline as required
ensures compliance with company and statutory hygiene standards
ensures a safe working and guest environment to reduce risk of injury and accidents
responds to guest complaints to improve satisfaction
circulates throughout the restaurant maintaining high profile with customers and staff
remains informed on industry trends and makes suggestions for improvement
achieves budgeted revenues, controls expenses, labor costs, and maximizes profitability
maintains procedures to ensure security and proper storage of inventory and equipment
ensures all equipment is operational and cleaned regularly
attends food and beverage meetings
adheres to company standards to increase sales and minimize costs
completes financial and payroll administrative duties accurately and timely
maintains professional restaurant image including cleanliness and appearance
develops employees by providing feedback and performance reviews
oversees wine cellar management
oversees bar operations and inventories
performs other duties as assigned