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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health savings account
401(k) retirement plan
Paid vacation
paid sick days
hotel discounts
educational assistance
Paid parental leave
Life insurance
Short term disability insurance
long term disability insurance
employee perks
hospital indemnity
critical illness insurance
accident insurance
Job Description
Sonesta International Hotels is recognized as the 8th largest hotel company in the United States and continues to grow rapidly. This dynamic company boasts an impressive and diverse portfolio of properties that includes full-service and focused hotels across major cities. Sonesta operates a combination of owned, managed, and franchised properties, ensuring guests can experience their signature hospitality wherever they travel. The company's philosophy centers around the human side of hospitality, delivering service with passion, fostering loyalty with purpose, and creating experiences that truly resonate and connect with each guest. Currently with over 1000 properties spread across eight countries, Sonesta maintains... Show More
Job Requirements
- Bachelor's degree or equivalent experience
- minimum five years related work experience
- management experience required
- ServSafe certification
- ability to stand, walk, and sit for extended periods
- capacity to lift and/or move up to 50 pounds
- good color vision
- strong communication skills
- ability to respond effectively to guest complaints
- adherence to health and safety regulations
- ability to work flexible hours
- commitment to maintaining high service standards
Job Qualifications
- Bachelor's degree from a four-year college or university preferred
- five years related work experience plus management experience
- general manager experience preferred
- training or equivalent combination of education and experience
- ServSafe certified
- strong leadership and communication skills
- ability to manage and develop team members
- knowledge of fine dining service standards and protocols
- familiarity with food and beverage inventory management
- proficiency in budget and cost control
- customer service oriented
- problem-solving skills
- ability to maintain a professional restaurant environment
Job Duties
- Oversees and supervises day-to-day activities
- plans and organizes work
- communicates and enforces policies and procedures
- ensures prompt and efficient service of all meals, functions, and beverages to the required standards
- responsible for ensuring that Front of House staff are trained and follow SOPs and service standards
- provides staff counseling, coaching, and discipline as required
- ensures compliance with company and statutory hygiene standards
- ensures a safe working and guest environment to reduce risk of injury and accidents
- responds to guest complaints to improve satisfaction
- circulates throughout the restaurant maintaining high profile with customers and staff
- remains informed on industry trends and makes suggestions for improvement
- achieves budgeted revenues, controls expenses, labor costs, and maximizes profitability
- maintains procedures to ensure security and proper storage of inventory and equipment
- ensures all equipment is operational and cleaned regularly
- attends food and beverage meetings
- adheres to company standards to increase sales and minimize costs
- completes financial and payroll administrative duties accurately and timely
- maintains professional restaurant image including cleanliness and appearance
- develops employees by providing feedback and performance reviews
- oversees wine cellar management
- oversees bar operations and inventories
- performs other duties as assigned
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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