Dunkin' logo

General Manager - Restaurant Operations

Job Overview

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Employment Type

Full-time
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Attractive wages
Potential bonuses
flexible scheduling
Employee Discounts
recognition programs
Career advancement opportunities

Job Description

Dunkin', founded in 1950 by Bill Rosenberg in Quincy, Massachusetts, is globally recognized as the leading coffee and baked goods chain. Serving over 3 million customers daily, Dunkin' offers an enticing variety of donuts, coffee beverages, bagels, breakfast sandwiches, and more. With a strong legacy rooted in quality, customer satisfaction, and innovation, Dunkin' has grown to become a beloved brand enjoyed by millions around the world. This particular opportunity arises with a locally owned and operated Dunkin' franchise. Joining this team means immersing yourself in a fast-paced, energized environment surrounded by loyal customers who appreciate the quality and consistency that Dunkin' is known for. While you will be employed by the franchisee and not by Dunkin' Brands, Inc. or its affiliates, this role still opens up avenues for career growth and personal development within a respected, expanding brand.

The position available is for a Restaurant Manager who will have a vital leadership role within multiple Dunkin' locations in the region. This role is crafted for dynamic, enthusiastic leaders who thrive in fast-paced environments and enjoy inspiring high-energy teams. As a Restaurant Manager, you will oversee daily operations including inventory control, scheduling, and cash handling, ensuring the smooth functioning of the business while maintaining compliance with food safety, sanitation, and brand standards. You'll be responsible for driving sales and profitability through effective cost control and creative marketing strategies. Additionally, this role emphasizes the importance of recruiting, training, and nurturing team members for their personal and professional growth, fostering a positive and inclusive workplace culture. Flexible scheduling and attractive wages paired with potential bonuses based on experience make this an enticing opportunity. The company also supports employee discounts, recognition programs, and promising career advancement prospects. If you're a proactive leader with exceptional communication and organizational skills, passionate about delivering customer service excellence, this role offers a chance to build a rewarding career within an iconic brand that energizes the world with coffee and positivity.

Job Requirements

  • Ability to perform all responsibilities of restaurant team members
  • Ensure compliance with health and safety regulations and sanitation standards
  • Deliver exceptional customer service in a welcoming and friendly atmosphere
  • Analyze guest feedback and implement strategies for improvement
  • Communicate the restaurant's priorities, goals, and results to team members
  • Oversee daily operations, including cash management and brand compliance
  • Monitor food and labor costs, inventory levels, and waste minimization for profitability
  • Address customer feedback and enhance service quality
  • Engage with the local community and explore partnership opportunities
  • Lead by example with a strong work ethic and adherence to company values
  • Promote a collaborative work environment through coaching, conflict resolution, and team building

Job Qualifications

  • 1-3 years of restaurant or retail management experience preferred
  • Exceptional leadership, communication, and organizational skills
  • Ability to work flexible hours, including weekends and holidays
  • A proactive, positive attitude with genuine passion for customer service
  • Strong work ethic and adherence to company values
  • Experience with quick service restaurants (QSR) is a plus
  • Ability to analyze guest feedback and implement improvement strategies

Job Duties

  • Oversee multiple locations in the region
  • Inspire and lead a high-performing team to deliver exceptional guest experiences
  • Manage daily operations such as inventory control, scheduling, and cash handling
  • Ensure compliance with food safety, sanitation, and brand standards
  • Drive sales and profitability through effective cost control and innovative marketing initiatives
  • Recruit, train, and nurture team members for their personal and professional growth
  • Foster a positive, inclusive, and enjoyable work atmosphere

Job Criteria

Experience

Mid Level (3-7 years)


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