General Manager Renaissance Des Moines, IA

The Renaissance Des Moines Savery Hotel is a beautiful and historic hotel located in the heart of downtown Des Moines, Iowa. Managed by StepStone Hospitality, this world-class branded hotel offers a perfect blend of modern luxury and rich heritage, making it an ideal destination for both business and leisure travelers. The hotel boasts an impressive array of amenities, including a full-service restaurant, bar/bistro, catering services, and over 12,000 square feet of versatile meeting and banquet space. With its prime downtown location, guests enjoy easy access to Des Moines' vibrant business district, cultural attractions, and entertainment venues, ensuring a memorable and convenient stay.

StepStone Hospitality is currently seeking a dynamic General Manager to lead the Renaissance Des Moines Savery Hotel. This leadership role involves managing the hotel's day-to-day operations, focusing on optimizing financial and revenue performance while enhancing guest satisfaction and associate morale. The General Manager will oversee all departments, including Front Office, Housekeeping, Food & Beverage, Sales, and Engineering, ensuring each operates efficiently and aligns with Marriott brand standards and company policies. This position requires a hands-on leader who will serve as the primary decision-maker, mentor department heads, and foster a positive and engaging work environment.

The General Manager will also be responsible for the financial health of the hotel, including developing and managing annual budgets, forecasts, and profit and loss performance. Driving RevPAR (Revenue per Available Room), ADR (Average Daily Rate), and occupancy through strategic initiatives will be critical to achieving revenue goals. Controlling labor and operational costs without compromising service quality is another essential responsibility. Ensuring exceptional guest experiences is paramount, which includes maintaining high satisfaction scores, monitoring online reputation, and implementing service recovery strategies when necessary. The General Manager will maintain a visible presence in guest-facing areas to uphold service standards.

Collaboration with Sales and Marketing teams is crucial to drive group, corporate, and transient business, as well as to build strong relationships with local businesses and community stakeholders. The General Manager will analyze market trends and competitor performance to stay ahead in the competitive hospitality market. Additionally, ensuring compliance with safety, legal, and brand requirements is mandatory. The role includes maintaining property condition, overseeing preventative maintenance, and engaging in capital planning efforts. Working closely with ownership and corporate leadership on long-term strategy development will further ensure sustained success and growth.

This position offers competitive salary and bonus potential, along with health, dental, vision, life, and disability insurance. A 401(k) plan with company match, Marriott travel discounts, and career growth opportunities within StepStone Hospitality are also part of the benefits package. This is an excellent opportunity for a seasoned hotel management professional with at least 5-10 years of progressive leadership experience, including prior General Manager or Assistant General Manager roles, especially those familiar with Marriott brand standards. Strong leadership, communication, problem-solving, and organizational skills are essential for success in this role.