General Manager, Ralph's Coffee, Flagship

Ralph Lauren Corporation (NYSE: RL) is a renowned global leader in the design, marketing, and distribution of premium lifestyle products. Founded more than 50 years ago, Ralph Lauren has solidified its distinctive image and reputation across various products and international markets. The company’s extensive portfolio includes well-known brand names such as Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, and Chaps. These brands collectively form one of the world’s most widely recognized families of consumer products, spanning apparel, accessories, home goods, fragrances, and hospitality. Throughout its history, Ralph Lauren has cultivated a legacy of luxury, quality, and timeless design, which it continues to expand globally.

Ralph Lauren is committed to fostering an inclusive and diverse company culture, focused on amplifying voices and perspectives within its workforce and the communities it serves. The company prioritizes inclusion through talent development, education, communication, employee groups, and cultural celebrations, which all contribute to a culture of belonging, fairness, and respect.

The General Manager position at Ralph’s Coffee Flagship in New York City presents a unique leadership opportunity within Ralph Lauren’s hospitality division. This role requires a savvy, dynamic individual to serve as the ultimate steward of the Ralph’s Coffee brand and business. The General Manager plays a crucial role in shaping the cafe9 into a luxury hospitality destination that not only reflects Ralph Lauren’s refined lifestyle but also operates with the rigorous discipline expected of a flagship retail business.

As the General Manager, you will be responsible for embodying the Ralph Lauren spirit through exceptional service standards, brand integrity, and operational excellence. This role demands a balanced focus on hands-on hospitality leadership and strategic business management. You will set the tone for a memorable guest experience defined by warmth, luxury, and personalized attention while ensuring that the business achieves sustainable financial results.

This leadership position includes full ownership of the profit and loss statement, driving sales performance, profitability, and key performance indicators through careful planning and strategic execution. The role also involves managing operational aspects such as quality control, labor optimization, inventory management, and cost control, all while maintaining high service and product standards.

In addition to operational responsibilities, the General Manager will build and inspire a high-performing, diverse team aligned with the Ralph Lauren values. This includes overseeing recruitment, onboarding, training, performance management, talent development, and succession planning. The role champions a coaching-driven culture focused on clear expectations, accountability, and employee engagement, fostering a workplace where team members are empowered and motivated.

The ideal candidate will have over 10 years of senior leadership experience in luxury hospitality, premium food and beverage, or flagship retail environments. You must possess strong business acumen, exceptional communication and interpersonal skills, and a deep appreciation for luxury and brand storytelling. A flexible schedule that accommodates weekends, evenings, and special events is required to meet the demands of this fast-paced, high-profile hospitality setting.

In summary, this position offers an opportunity to lead a prestigious flagship cafe9, representing one of the world’s most iconic luxury brands. It combines strategic business ownership with the nuances of luxury hospitality and people leadership, providing a truly rewarding and challenging career path within Ralph Lauren Corporation. The salary range for this role is $110,000 to $150,000 annually, dependent on experience and geographic location.