General Manager, Ralph's Coffee, Flagship

Ralph Lauren Corporation (NYSE: RL) stands as a global leader in the design, marketing, and distribution of premium lifestyle products across five major categories: apparel, accessories, home, fragrances, and hospitality. With a heritage spanning over 50 years, Ralph Lauren has cultivated a distinctive image and an esteemed reputation recognized worldwide. The company's brand portfolio includes renowned names such as Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, and Chaps, which together form one of the most iconic and widely respected families of consumer brands in the globe.

At Ralph Lauren, inclusion, diversity, and fostering a culture of belonging are paramount. The company strives not only to unite and inspire its internal teams but also the communities it serves. This commitment to inclusion is implemented through efforts in talent acquisition, continuous education and communication, employee resource groups, and celebratory events that highlight diverse perspectives and experiences.

The hospitality division of Ralph Lauren embraces these values, delivering experiences that resonate with the brand’s luxury lifestyle promise.

The position of General Manager for Ralph's Coffee Flagship in New York represents an exceptional leadership opportunity within Ralph Lauren’s hospitality group. This role serves as the ultimate steward of the Ralph Lauren brand experience, focusing on delivering luxury hospitality with operational rigor. As the leader of the flagship café, the General Manager is responsible for managing an esteemed destination that encapsulates the brand's timeless style, warmth, and personalized service. The role requires a balance of hands-on hospitality management and strategic business acumen, overseeing all facets of the café operation to ensure sustainable financial results and exceptional guest engagement.

The General Manager’s primary mission is to set and model the highest standards of service excellence while fostering an inspiring team environment and maintaining brand integrity. This includes ownership of the full Profit and Loss (P&L) responsibility, leading both short- and long-term initiatives that drive sales, profitability, and key performance indicators (KPIs). The position demands expertise in labor optimization, inventory and cost management, as well as the ability to utilize data-driven insights for continual enhancement of the café’s performance.

Operational oversight is critical, encompassing quality assurance, adherence to Ralph’s Coffee recipes and standards, scheduling, cash handling, and health and safety compliance. The General Manager also acts as a key collaborator with corporate teams across marketing, brand image, facilities, and people operations to ensure seamless execution of brand activations, visual presentation, and workplace compliance.

Leadership and talent management are core to the role, requiring the building and nurturing of a high-performing, diverse team that embodies the brand’s ethos. The General Manager champions a coaching culture, emphasizing employee development, engagement, and succession planning to cultivate future leaders within the hospitality segment. There is also a focus on ongoing education and training to enhance product knowledge and service standards, ensuring every team member is empowered to deliver an elevated guest experience.

Ralph Lauren offers a competitive pay range for this position between $110,000 and $150,000 annually, with actual compensation based on experience and location. Beyond base salary, the employee value proposition includes a comprehensive benefits package, above-market time off, hybrid working arrangements, incentive compensation where applicable, and diverse learning opportunities. This role reports to high-level corporate partners and interacts regularly across multiple departments to uphold the brand’s prestige and operational excellence.

This is a pivotal role within Ralph Lauren’s hospitality portfolio offering a chance to lead and shape a flagship venue, delivering exceptional experiences that reflect the company’s commitment to quality, culture, and community.