General Manager | Providence

Providence, RI, USA|Onsite

Job Overview

Compensation

Salary

Range $50,000.00 - $74,800.00

Benefits

Paid annual leave

Health Insurance

Commuter Benefits

Parental leave

Bereavement leave

Employee Discounts

Free coffee

Job Description

Blank Street is a dynamic and rapidly growing food and beverage brand, dedicated to becoming the defining name in the industry for our generation. With a commitment to excellence, attention to detail, and a passion for creating memorable experiences, Blank Street has quickly established itself as a leader in delivering elevated coffee and culinary offerings. The company thrives on the enthusiasm and dedication of its people, who play a crucial role in bringing the brand to life and making every moment special for millions of customers across various cities. Known for its innovative approach and community-driven philosophy, Blank Street is expanding its footprint and is currently seeking a General Manager to launch and lead its first store in Providence, Rhode Island. This role offers an exciting opportunity to be part of a transformative journey, helping to embed the brand into the local culture and setting new standards for hospitality and operational excellence. The General Manager will be responsible for building a high-performing team, delivering world-class customer service, and ensuring that every cup of coffee and every guest experience meets the company’s high standards. This leadership position requires a hands-on, passionate operator who thrives in fast-paced, high-growth environments and is eager to make a lasting impact while growing within a company poised for significant expansion. The employment type is full-time with an annual salary range of $70,000 to $85,000. The role also offers comprehensive benefits, including paid leave, health plans, commuter benefits, and exclusive employee perks such as free coffee and social outings. The successful candidate will oversee all operational aspects of the location—fostering a motivating and engaging team culture, managing inventory and vendor relations, ensuring compliance with safety and cleanliness standards, and actively developing relationships with the local community to drive brand loyalty and financial success. This is more than a management role; it is a chance to be a community leader, mentor, and champion of exceptional food and beverage experiences. Join Blank Street and help us add a spark to the ordinary by creating extraordinary moments every day in Rhode Island.

Job Requirements

Bachelor's degree or equivalent experience
4+ years of experience managing single-unit operations in high growth hospitality and/or retail brands
Experience managing large hospitality teams
Experience managing inventory and supply chain ordering
Strong organizational and communication skills
Ability to perform under pressure and manage multiple priorities
Proven leadership and team development capabilities
Familiarity with labor laws and scheduling practices
Capable of managing change and conflict resolution
Ability to develop staff on leadership, hospitality, product, and service quality expectations
Willingness to collaborate across departments and teams
Must be eligible to work in the United States

Job Qualifications

4+ years of experience managing single-unit operations in high growth hospitality and/or retail brands
Experience managing large hospitality teams
Experience managing inventory and supply chain ordering
Passion for excellent customer service and hospitality
Excellent organizational skills
Highly effective interpersonal and communication skills
Ability to create workflows, systems and processes that support a dispersed team
Excellent delegation and follow up skills
Can use emotional intelligence and conflict resolution skills to create a welcoming workplace
Capable of managing change
Ability to develop different levels of staff on leadership, hospitality, product and service quality expectations
Willingness to collaborate across departments and teams
Ability to troubleshoot and problem solve, prioritizing around urgency

Job Duties

Create a motivating and engaging culture for employees
Consistently celebrate, train, coach and mentor your team
Step in to cover scheduling gaps or time off in your locations
Create and publish all schedules according to state and local labor laws
Review and approve timecards and paid time off requests in a timely manner ensuring your team is paid accurately and on time
Recruit super star talent in collaboration with the People Team
Coordinate training and accreditation of all new hires
Oversee and validate the quality of training being led by your Shift Leads, providing feedback and coaching where needed
Develop your teams in a timely manner, ensuring any performance issues are addressed quickly and fairly
Work with HQ to manage change to ensure Blank Street is continuously evolving while minimizing disruption for your team
Work to maintain the very best team engagement scores
Be a brand ambassador - have a thorough understanding of what makes Blank Street's products unique and differentiated with the ability to communicate it to customers and teammates, inspiring them to fall in love with Blank Street
Maintain food and beverage quality standards across your stores and ensure recipes are executed accurately and consistently by your team
Accountable for all ordering, vendor relations, waste management, inventory counts and general compliance of our Inventory Management System at the neighborhood level
Ensure your team has the inventory and equipment needed to meet demand by managing neighborhood level inventory
Spend your week leading by example behind bar through customer service and production of technically excellent food and beverage products
Achieve company standard scores and above via our operations auditing platform
Ensure the safety, cleanliness and presentation of your locations in line with company policies including preparing stores for inclement weather, LTO or new menu launches
Promote an environment that is set up for success and an "A" DOH Grade by solving any facilities, maintenance, and pest control issues quickly and efficiently across all locations
Develop meaningful ties with neighboring businesses and people to help grow local brand loyalty
Take ownership of your stores' financial performance, finding areas for growth and inspire team to share the same vision across your neighborhood
Uphold the company standard NPS scores, motivating your team to provide exceptional service
Own celebrating positive customer feedback and investigating negative comments to ensure we are listening and adjusting where necessary
Look for ways to continuously develop your leadership, training and coaching skills
Stay current on company tools, processes and communication
Assess where there are gaps in communication or processes that you can fill to improve neighborhood performance
Collaborate with other General Managers across Blank Street to share best practices and build community
Attend all trainings and department meetings designed to support your development or performance