Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $55,800.00 - $88,600.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
performance bonuses
Job Description
Our company is a distinguished hotel brand dedicated to providing exceptional hospitality experiences to our guests around the world. Known for our commitment to quality service, luxurious accommodations, and a welcoming atmosphere, we strive to maintain the highest standards across all our locations. Our team works diligently to create memorable stays that exceed expectations, blending comfort and style with the latest industry innovations. The hotel operates multiple outlets encompassing guest rooms, food and beverage services, event spaces, and more, designed to cater to the needs of a diverse clientele including business travelers, tourists, and event attendees. We emphasize a culture... Show More
Job Requirements
- bachelor's degree in hotel management or related business field
- minimum 3 years' experience in rooms and/or food & beverage functions
- strong business communication skills verbal and written
- strong presentation skills and ability to lead team at leadership and hourly level
- knowledge of federal, state and local employment laws and regulations
- high work ethic and self-initiative
- strong computer skills in microsoft suite
- ability to travel occasionally
- regular attendance according to established guidelines
- proven record of commitment and professionalism in meeting the challenges and pressures of a 24-hour, 7-day a week operation
- professional image as perceived by subordinates, peers, superiors, guests and community
- basic computational ability
- ability to focus and maintain attention to tasks and complete assignments on time despite interruptions
- ability to maintain confidentiality
- ability to maintain calm and professional demeanor in high pressure situations
- ability to converse calmly in intense emotional situations
- ability to lead and participate in team meetings
Job Qualifications
- bachelor's degree in hotel management or related business field
- minimum 3 years' experience in rooms and/or food & beverage functions
- strong business communication skills verbal and written
- strong presentation skills and ability to lead team at leadership and hourly level
- knowledge of federal, state and local employment laws and regulations
- high work ethic and self-initiative
- strong computer skills in microsoft suite
- proven record of commitment and professionalism in meeting the challenges and pressures of a 24-hour, 7-day a week operation
- professional image as perceived by subordinates, peers, superiors, guests and community
- must possess basic computational ability
- focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions
- ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times
- maintain calm and professional demeanor in sometimes high pressure situations
- ability to converse calmly with upset associates, superiors and guests in intense emotional situations
- ability to participate in and lead departmental and/or hotel team meetings
Job Duties
- practice a culture of guest service in all you do
- promote courtesy, good will and a positive attitude in each and every encounter
- anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times
- resolve guest complaints, ensuring guest satisfaction in each interaction
- coordinate special programs, functions and incentives to improve guest service
- work in a cooperative and friendly manner with fellow associates
- effectively lead the Executive Committee to reach the goals of the property
- develop and assure achievement of hotel revenues and profits, utilizing forecasting, P&L management, RevPAR
- ensure the property is compliant in all departments, growing the business year over year
- ensure product quality is of a level to allow future bookings of room nights, banquet sales and food & beverage to achieve increasing pricing goals as warranted to maximize revenue
- coach and develop leaders to exceed performance expectations
Job Location
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