General Manager | Full-Time | Leo Restaurant

Philadelphia, PA, USA|

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $95,000.00 - $105,000.00

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) savings plan

401(k) matching

Paid Time Off

vacation days

Job Description

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a comprehensive platform that encompasses venue development, management, hospitality, and sponsorship sales. Founded in 2015, OVG has quickly established itself as a dominant force in the live entertainment industry, overseeing an impressive portfolio of seven owned world-class venues. The company's client roster features some of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions across four continents. With a commitment to excellence and innovation, OVG continues to set new standards in the way live entertainment experiences are created and delivered to audiences worldwide. As a company, Oak View Group values diversity, inclusivity, and the unique contributions of its team, driving innovation and excellence in every aspect of its operations.

The General Manager position at Oak View Group is a full-time role responsible for overseeing the efficient, professional, and profitable operation of food service activities at the assigned venue. This role holds a pivotal leadership position within the venue operations, managing all managerial, full-time, and part-time personnel involved in food service to ensure compliance with state and federal labor laws, food safety and sanitation standards, and alcohol service regulations. The General Manager is central to the strategic and operational success of the venue’s food service operations, tasked with driving revenue generation, controlling costs, and fostering exceptional customer experiences. This role requires an individual capable of balancing hands-on operational management with strategic oversight, including financial reporting, budget management, and contract negotiations.

With an annual salary range of $95,000 to $105,000 plus eligibility for bonuses, this position offers a competitive compensation package alongside comprehensive benefits such as health, dental, and vision insurance, 401(k) savings plans with company matching, and paid time off including vacation, sick days, and holidays. The General Manager collaborates closely with various departments to develop menus, marketing plans, and build strong relationships with show managers, suppliers, vendors, and the public. By overseeing scheduling, labor allocation, and point-of-sale systems, the General Manager ensures operational excellence during events, optimizing staff deployment based on ticket sales and guest demographics.

Candidates for this role should be prepared to lead in a dynamic, fast-paced environment, often dealing with unionized labor and high-profile entertainment events. This role demands advanced leadership skills, sound business judgment, and exceptional communication abilities to foster a positive and cooperative team environment while upholding Oak View Group's commitment to diversity and inclusion. The position will remain open until October 9, 2026, offering an exciting opportunity to contribute to one of the world’s leading entertainment infrastructure companies.

Job Requirements

MBA preferred
BA or BS with business-related major required
5-7 years of management experience in the food-related or concessions industry
Concessions Manager Certificate from the National Association of Concessionaires
Nationally recognized, advanced food service sanitation training course certification
Possess a valid Food Handlers certificate and Alcohol Service Permit if required by state or local government
Experience working in a union environment required
Ability to communicate effectively with a diverse range of stakeholders
Ability to make sound decisions quickly and under pressure
Solid knowledge of Microsoft Office, POS, and timekeeping systems
Ability to work in a fast-paced, event-driven environment
Strong knowledge of food safety and alcohol service regulations
Ability to handle cash accurately
High level of integrity and professionalism
Ability to work independently with minimal supervision

Job Qualifications

MBA preferred
BA or BS with business-related major required
Accounting minor or credits preferred
5-7 years of management experience in the food-related or concessions industry
Concessions Manager Certificate from the National Association of Concessionaires
Nationally recognized, advanced food service sanitation training course certification
Ability to communicate with employees, co-workers, volunteers, management staff, and guests in a clear, professional, and courteous manner that fosters a positive, enthusiastic, and cooperative work environment
Ability to make sound business/operations decisions quickly and under pressure
Solid working knowledge of computer applications: Microsoft Office, POS systems, and timekeeping systems
Ability to work well in a team-oriented, fast-paced, event-driven environment
Possess a valid Food Handlers certificate and Alcohol Service Permit if required by state or local government
Possess thorough working knowledge of all applicable sanitation requirements, food preparation guidelines, alcohol service policies, safety standards, etc. pertaining to Oak View Group and venue concession and premium services operations
Ability to calculate basic and complex math functions (addition, subtraction, multiplication, division, percentages)
Ability to handle cash accurately and responsibly
Ability to consistently adhere to the highest standards of integrity, professionalism, ethics, and confidentiality
Ability to work independently with little direction
Experience working in a union environment required
Experience in a fast-paced entertainment venue preferred

Job Duties

Ensure legal, efficient, professional, and profitable operation of the assigned venue
Generate and review financial reports, including budgets, projections, forecasting, revenue analysis, disbursements, capital investments, labor and product costs, wage and salary control, and P&L financial statements
Final decision-maker on equipment purchases and leases
Conflict resolution
last-resort mediation
arbitration and labor negotiations, when applicable
Author, review, and amend policies and procedures, as required
Author and amend contracts
authorize terms
Oversee scheduling and labor allocation
Analyze ticket sales in relation to anticipating staffing needs and target market demographics
determine and project point-of-sale to guest ratio
Evaluate recent historical sales and purchasing data for the purpose of identifying purchasing patterns and the accurate cost of goods
Program and maintain the point of sale system to ensure accurate financial reporting, tracking of accountability, and commodity levels by location
Directs and assists managers in preparing and attaining future goals
Provides each manager with the proper direction and follows up on all assignments
Inspects the operation on a regular basis to ensure that the established quality standards are maintained
Prepares required reports accurately and submits them on time
follows up with department heads to ensure that their reporting is completed within the same guidelines
Develops an effective management team
Gives the managers clear direction and provides the necessary assistance for them to perform their work
Evaluates each manager's performance and makes recommendations for their improvement
Reviews and assists in the development of menus and marketing plans with the appropriate department heads
Establishes and maintains personal relationships with show managers, suppliers, vendors, and the public that projects the venue in a positive light
Builds thorough working knowledge of all existing concessions and premium services locations: geographical location, equipment, evacuation procedures, adjacent employee and guest areas, and facility access